BrightStar Care Barrington / McHenry County Crystal Lake, IL

Barb E_1

I don't have to worry about my father. I know that he is being taken care of. They are very nice to work with.

John S_78

I couldn't do it without them. They respond to the changes required over time. I like the level of their care and the CNA's provided.

Lea G_1

They were nothing but helpful, they made it easier for me to take care of my husband and more importantly, myself. it freed me up to do the self-care that I needed as well. They were incredibly easy to work with, really communicative with issues. They were always polite and helpful.

Kathy D_8

They took very good care of her. All of the workers that came showed a lot of compassion. They answered all the needs of the patient. They did not try to force anything. They are very responsive and show care.

Robert M_27

He helps him shower and keeps him clean. The person who is giving him his care.

Alex K_2

They were on time and professional. They did a good job. They were just all responsible and nice.

Todd G_1

She is not very aware of the care but all her needs were met. I like that they do a very good job with the people that they have.

Jodee J

I couldn't do anything for her because of Covid. At the time, she needed to have someone there to make sure she was okay. She recovered very quickly but we had to make sure she was okay. The caregivers were excellent.

John Steiner

BrightStar Care from Barrington/McHenry County have been excellent to deal with in caring for my parents. Owner and all staff have been superb to deal with, and Lynn (our caregiver) is wonderful and loving. Thank you!

Anonymous_4195

The scheduling could be easier. The cost of care could be cheaper.

Eva W_2

It was miserable because I was so disappointed. The people came in and were of no help to me at all. They were very unpleasant. I would have liked communication with the management to be improved and for them to have sent people with experience and training.

Jody C

They mostly gave her companionship especially during the COVID-19 time. They are very responsive when I call, and I was able to get someone in to take care of my mom pretty quickly.

Kathy K_11

It was just what she needed. It allowed my sister to get better and take care of herself. She had cancer and had surgery and couldn't even move so they helped her. The lovely young lady was superb. The client was very happy.

Jim _2

They help me get in and out of the bath. We have already recommended them, we told them that they fit me with people who know about my condition.

Kim _3

They kept him busy with activities. They were prompt.

James (

Having a connection with someone other than his family has been great for him. The schedule is very accessible.

Bill C_10

She is very attentive to my wife and her concerns. Our caregiver and my wife get along great, they are doing well together.

Marilyn P_1

They could have provided over night care. I liked that they had a director of nursing.

Denise W_5

I don't have to be here. Someone else can come and clean and help her. The burden doesn't fall all on me. They are in constant contact with me. Every caregiver that has come in have been amazing.

Judy B_19

The caregiver helps my loved one in and out of the shower and drives him to and from his doctor's appointments. They're very flexible, helpful, informative, and all of the caregivers have been professional.

Ken _2

They made it comfortable for her. There wasn't anything that they could do to help her. The care that we get from the home nurse is excellent.

Anonymous_3275

It makes it so I can get out and do things that need to be done. They will listen to me if I have problems.

Leonard _1

My wife came down with a tender spot on her leg. They were able to send out a nurse right away. I didn't know that was a service they provided at the time. They have always been able to come up with a person when they call in sick. I've never had a bad caregiver.

Shannon M_4

They make my loved one comfortable. I would tell a friend that they are very compassionate.

Barbara E_1

My loved one can't do much, so they take complete care of her. They are very easy going and good to work with.

Robert A_14

It helps. They have a couple of really good people visiting me. I like that they follow up with me.

Anonymous_2826

They found someone to help my father so that I could go back to work. They are very attentive and the office staff has been great.

Barara O

He had Parkinson's, so he was needy. They helped with him. He needed a lot of care. They also did some light housework, which was wonderful for me because I have arthritis in my back. They had pretty good staff.

Jeneane Z

I don't have to worry about any of it. There have been a few situations where my mom has gotten in the way of things, but they called and got ahold of me first, which made me happy. They are very flexible and have good communication.

Sue C_7

They relieved a lot of stress off of our family having someone here to take care of him. They got back to me very quickly and were able to provide the level of care that we needed in a very quick manner, which was very helpful.

John D_13

My loved one is totally dependent on someone else. They give me a schedule, and I can't rely on it. I would like them to provide what they said they would provide. They said they would send a schedule every Thursday, and we haven't received it for the majority of the time. When we do get a schedule, they change it, and I can't rely on it.

Valerie W_2

He is relying on them to do things instead of doing things for himself. He did feel more confident with someone in the house. I liked that they were very professional and communicated well. They kept us informed, if someone was not coming or who would be coming.

Laura K_2

My mom doesn't need a lot of physical care, but she has a lot of mental defects. Having someone with her so I can leave the house has helped tremendously. They have delivered in what they said they would.

Janice H_2

They've provided two caregivers that have met my daughter's needs, but they could improve communication, their business administration, and the way they handle invoices and payments. The administration and the lack of timing for invoices has been the most frustrating thing for me.

Ija S_1

The CNA helps me the most because she comes in twice a week and takes me shopping. There is no end to the things she helps me with. I don't know how I've done it without her. The nurse and the CNA are very helpful. I can't believe how good the CNA is to me. She is absolutely wonderful.

Anonymous_775

It provides a mental relief for us because we were worrying about my loved one's care, but the personnel isn't always the best. They are really awful to deal with when they get in the house.

Sharon _3

I think they helped the most with being able to take care of my mom in the bed and moving her around. We had some of the caregivers that weren't aware of how bad my loved one's condition was, and they weren't prepared for it when they came.

Cindy B_2

He has not fallen out of bed and his caregivers take good care of him. I would tell them that they care, they write everything down, and they call back.

Diane _2

My husband was dying and I couldn't leave the house and couldn't be left alone. I was able to get out and know that he was safe. They were all competent and friendly. They just all seemed very compassionate and they sympathized with my situation.

Amy A

They are very helpful, depending on the caregiver. I have switched to one caregiver. She has stepped in and she is helpful and comfortable. She acts as my hands. The owner's ability to empathize and be compassionate is amazing.

Nancy B

They have helped her the most by making sure she is safe and transitioning to more independent activities. I like the service they offer, the communication, and that they have great staff.

Alex S

They could increase communication about schedules with their caregivers. There are another set of eyes to keep an eye on him. Their service seems to be a good fit for our situation. They have flexibility in the scheduling and timing for when we need a caregiver and when we don't.

Sophia Z

The nurse comes and helps us. She is knowledgeable and helps us. She is very caring. He likes when the nurse comes in, and he is very open with her. He wishes they did not change people as much, but we do understand that cannot always happen. He is always asking if she is coming. He is always asking for the same person. He is a little confused.

Delbert Lee C

They need to get rid of the scheduler because they don't call me when anything changes. They need to keep the same caregivers I have coming to me.

Louis G_3

They're friendly, dependable, and affordable. They shower help and help him remember to take his pills.

L.C. "Bud" S

They're truly interested in the care that they're giving. Ever since I first got involved with them, they've been very helpful.

Elizabeth K

The caregivers were very nice, and they treated my father-in-law very well. It allowed us the freedom to go places. We had family visiting, and it gave us a chance to spend time with them.

Nick H

BrightStar Care's quality depends on the caregiver. We haven't had a consistent caregiver. I had to be present every day due to the my family member's condition.

lkruegerpno

Bright Star took care of my parents 10 hours a day for about 3 months when they could no longer live on their own but so very much wanted to stay in their home. The staff was caring and helpful from the first interview to the nursing concerns to daily care including taking them to doctors appointments and shopping. It allowed our family to have some peace of mind when we couldn't be there ourselves.

Kenneth K

BrightStar Care has caregivers sent to me when I need them and run errands for me. My caregiver prepares meals and does whatever I ask of her.

Harry S_2

I would tell others that BrightStar Care has been quiet good. The caregiver does several jobs for us while he is here. He fixes things for us as well.

Elizabeth B_1

BrightStar Care is very kind to the client. BrightStar Care helps me when I needed someone so I could do other things.