BrightStar Care Boise Boise, ID

anonymous

The caregiver sent was competent and got along well with my parents. However, after a few months they didn't inform us that this individual was leaving in-home care and sent strangers to our door without notice. Twice. It did not go well in an Alzheimer's situation at all. We ended the service due to inadequate communication.

Jenna_2

All the ladies that came to my home were very respectful. There was just one person who I felt wasn't able to perform many tasks. Overall, I am pretty likely to recommend them. One person I would not recommend, but I will keep that confidential.

Denise G_6

She does everything I need her too. They are there if I need they. They make me food when I need it.

Susan G_28

They send people with good personalities. They're competent.

Tiffany_1

They have sent in people that Donna feels comfortable with. I really have a good connection with the nurse from BrightStar, she is very helpful, and I can call her if there are any issues.

Anonymous_6355

Having a caregiver makes a difference, but the type of caregivers that come makes a difference. I have to teach my caregiver what to do at times, and that can be frustrating. I would like to see the agency improve on providing more consistent caregivers. The caregivers change too frequently.

Barbara W_54

We have had a good one. They are just fine. They have been very good. There is nothing they need to improve at the present time. They are doing okay.

Mary V_13

It has been very positive. I am unable to shower right now and I have a shower wheelchair and I have a bed bath aid. I like that every person that I had contacted in the agency has been professional and have done what I needed. I have no complaints.

Anonymous_1707400009

We haven't used them a lot, but it is really nice to have someone when we need it. There was only one time they couldn't provide a caregiver at the last minute. Everyone we have met there has been very nice. They came to the house to meet my dad.

Janis F_2

The caregivers help by taking care of me and the client, they also take care of the garbage and anything that needs to be done. I like that they're reliable.

Steve T_9

They've helped the most by helping around the house and her daily activities. I like that the level of service they provide.

Hiedi F

They keep him safe and keeps him company. A real person always answers the phone.

Busting o

They are doing things with her and for her that she is unable to do herself. I would recommend them because they are knowledgeable. They go in and do an assessment before they even start, they are also good at keeping in contact.

JeanMarie W

They get basic things done around the house. I like that they respond quickly.

Roy C_7

They could have impacted me better on multiple days instead of fewer days. I didn't have that much to do in a 4-hour day. I think the flexibility around their scheduling would be helpful.

Lyn H_4

The client is doing better now. They are helping her bathe and get ready in the morning. They help with general things around the house. The owner came and visited with us, and they were able to get people out within a day. I appreciated that people came out.

Gabby W_1

We were able to use them and it went smoothly. The whole process was very easy to understand and it was very welcoming.

Lisa B_33

The services are a tremendous help. BrightStar Care can improve on the caregivers' ability to prepare meals.

Anonymous_7609

They provide personal care for me and do a good job. They respond to my needs.

Kristen E

They have made my life easier because I'm not totally responsible for helping my dad. I would recommend them because they have efficient service.

Anonymous_7574

Having companionship has been helpful as she recovers. They have been exceptionally flexible. If we could have lower prices, that would be great.

Mary _20

My husband had back surgery and couldn't lift a milk carton. They did a great job for a month helping us. They were very prompt and did their work quite well. I liked them in the house.

Anonymous_7500

It's really helpful taking care of my aunt. They are very responsive when I call.

Jennie F_1

They make my life easier by taking care of me, everyone was kind and talks to me, it was like having a friend. I would recommend them because they are very nice people.

Henrietta H_1

One caregiver only wanted to sit and talk to him and not anything else. They need to have better trained caregivers in the type of care we needed.

Dave N_3

They are reliable and professional. I like their professionalism.

John L_44

They took a very unpleasant experience and made it a more tolerable experience for me. They did what they said they were going to do, and they went out of their way when one of the caregivers wasn't going to be there.

Lorinda N

They could be consistent with the provider they send out. They could follow through on what they promised.

Karen B_42

The services allow us to go to work and do what we need to do while my mom is being taken care of. I would recommend them because their communication has really improved.

Susie F

It gives me a chance to be free of my house for a little while. They are licensed, they have a good reputation, and they're skilled in things they know how to do.

Laurie M_7

Our caregiver works with him and his therapist. She drives him and works with him at home. I like that they are really great communicators.

Trisha M_2

The agency can make our life easier by having continued communication. I like this agency because of their knowledge and expertise.

Charles M_17

It was helpful to me. I got to run errands. I liked the people who came. They were very good people.

Anonymous_1041

She does everything for me. I can't do anything. I recommend them very highly.

Rosanna L

She just had a mental condition that wasn't satisfied. The caregiver was very caring.

Anonymous_6756

They did some light housekeeping and minimal cooking. They were easy to contact at first but the caregivers needed to be trained better.

Patti B_6

They are always on time and have been a big help. They have competent employees.

Dale W_4

I like that if the caregivers do it, then I do not have to do it because I can only stand up for about five minutes. I like that they have someone provided everyday.

Anonymous_6696

Most of the caregivers have been nice and good with my mother. I've been happy with the caregivers and they're good about answering the phone.

Karen B_30

I like the consistent caregiver. I like the quality of the people in the agency.

Roberta J_1

Right now they have been doing housekeeping, changing her bed, laundry, and even taking the dog to the vet, but it might be changing to more soon. I like the flexibility they had and the great communication with them, so I would recommend.

Amanda B_9

It's nice to know my mom is with someone that is going to take good care of her. They're thorough and try to put us with good caregivers.

Suzy L

My dad has Alzheimer's, and he will say he doesn't want them to come back, and then when they do, he loves the companionship. We really like the caregivers.

Amy S_11

They have helped the most by providing regular care for my dad when he lived far away from me. I like that they are very reliable for us when we need them.

Anonymous_5788

The most helpful has been lately the last four to six months I have had the same caregiver and I love the continuity. I like that they are always accountable when something good happens.

Anonymous_6504

It allows me to get out of the house. The caregiver was not giving the client a shower.

Erin M_4

We have been able to have one consistent caregiver for 40 hours a week which has been stabilizing for the client. Generally, the communication is good. I think they make an effort to be in contact with us about variances with the schedule or questions.

Jim T_8

They took care of one of the caregivers right away that we had a problem. I like that they are very responsive and good to work with.

Carol L_25

It gives us an opportunity to get out and do things, knowing my mom is being cared for. The caregivers really do care.

Ed P_2

They're hard to get a hold of, so they could better themselves in that aspect. I'd tell a friend that I like that they are consistent.

Susan C_41

The agency helps me fill in where I cannot. I liked that they are aware of the client's needs and try to match them according to those needs.

Elaine P_12

The agency could make my life easier by having better communication because it has been a problem for a while and tell me who's coming and when they're leaving. For me to recommend them more they need to communicate better because I'm never sure who's going to show up on my door and they have sent people on a day when I canceled and they weren't supposed.

Barbara W_35

The most helpful was cleaning my floors. I like that I did not have to do the service.

Paul W_11

At this point they really cannot do much for the client in their condition. They have been very attentive from start to finish.

Sherrie D_1

BrightStar Care could make my life easier by providing the same caregiver more consistently. I like BrightStar Care because they provide good help for the client.

Barbara B_46

They aren't doing anything wrong. Things are just declining and it's hard to keep up with it. The aides we have are good.

Anonymous_5929

It helps me because if I was healthy myself it would be okay but I have some problems where I could not walk and it is difficult to help. They have screwed up the billing, they give you a table that shows the hours and they put in more hours then they should.

Laurie M_4

They didn't do that well with helping my mother at all. They didn't do anything to help me.

Dan H_10

I was in a wheelchair and had shoulder surgery, the care was conducive to my needs. I like that the people are responsive and had information. They worked as a team.

Darlene S_9

They do anything that I need done that I can't do. They are always on time and they are very kind.

Pat R_9

Mom can be difficult at times but she has never had a problem with any of them and having them there really makes moms day. I like that they are very responsive and they have a large staff.

Anonymous_4894

They have helped us rely on someone else for them, and they helped my mom. They can communicate more with the family and sticking to more of a care plan.

Dan _4

It was not over the top. We did not know what we were looking for. Some of the staff was really good and others were less self-motivated. It was recommended by the advisor at the hospital when we were able to bring my mom home. They did a nice job of responding well. They came out and explained what they were going to do. There were avenues for communication if we had any concerns or questions since we were new to this.

Anonymous_5512

It gives us some relief with doctor's appointments. It has been good, it is difficult to staff and keep people sometimes.

Susan K_22

Presley was really good with mom. The aides were good and caring to mom.

Jean L_11

They are able to stay in the independent apartment because they are using Brightstar. It also takes a lot of pressure off my sister and I. I really like that lately in the last couple months the communication has been really good.

Jim R_11

Whenever I made a request, they followed up on it. They accommodated my needs.

Bre

They have been able to go pick up my son from school while I was in school myself. I like that I have been able to call them on different occasions, and they have been able to find care for my son.

Theresa V

The agency could have more training for the caregivers on how to interact with clients. I like this agency because they are super friendly and easy to work with. They do their best to get people to us.

Anonymous_5297

They do the things I can't do! They should let their clients know exactly what is going on, and especially with Covid, tell us if the caregivers have been vaccinated or not.

Christin T

They were very responsive and got us the care we needed. The management is excellent, they responded very quickly to our needs.

Josette C_1

The services were not that great but they did have difficulty on finding people. They were very organized but we needed more and more people and they need to train more.

Heidi B_1

It makes my life easier because they do laundry and help clean up the house. They are very responsive.

Christina C_3

It was pretty critical that I could rely on someone for transportation because I was out of state. I liked the person that was running things. The staff overall has been really good.

Jim G_12

The caregiver has made my dad feel comfortable with the service. I like the caregiver we have. She has been terrific.

Lisa T_6

They provide assistance with transportation, caregiving, and home care. I like their communication.

Anonymous_5138

They could have listened to me and my mom about our concerns. Their caregivers did not help a lot of times. They would sleep.

Jim R_13

They help take care of some chores that need to get done. They've had really good caregivers.

Sandy S_20

Because none of them had the training I had to teach them before I could do my own stuff which cut into my time. I was basically paying them for me to teach them. I realize its difficult to hire quality individuals that are trained for homes. BrightStar didn't supply me with anyone with the training I needed.

Ray H_7

They have helped me to be a little more independent. They have helped me improve in my physical and occupational therapy. It is difficult to get skilled people, but I know that is having an effect on them. It has not affected me. The healthcare worker that I have in the morning has been with me since the fifth of December and she is extremely good.

Dave F_2

They provide social interactions. They are very focused on helping their seniors.

Cindy P_7

The agency is helpful by giving me some free time and allowing me to go to work. I liked that they are easy to get a hold of and they communicated well.

Cindy _1

They took care of my parents and I didn't have to worry as much. They always sent excellent caregivers that knew what they were doing. I could contact them at any time and they were very helpful.

Laura n

We asked that they would spend time with her and keep an eye on her. The caregivers were good, and they were very nice.

Anonymous_4984

They've done a good job of what they are supposed to do. They are consistent. They need to be more upfront about the different levels of care they offer.

Mary _17

They are a little expensive. Sometimes I think they have a problem with scheduling. They have been consistent and they have been very good to my mom.

Rebecca A_2

We just didn't have to worry, and my dad didn't have to worry about her falling in the middle of the night. I didn't have to be over there all the time. The caregivers were great.

Anonymous_4757

They needed to show up in the uniform, so that they could be recognized. They needed to do the job they were paid to do.

Louise H_3

They provide aides who take care of me. They are always on time. They do what I ask. They are very good at what they do, get right to it and leave on time.

Anonymous_3204

She oversees everything that needs to be done. I like that the person that comes does the work beautifully.

Anonymous_4707

While they were here it was bad. They could have had the people in place that they said they would have. They could perform the way they said they were going to.

Nancy G_18

They sent the caregiver Heather out here. They worked well with getting the right person in here for my mom.

Hannah F

The gal that comes twice a week is wonderful and the other one is just okay. I would recommend them because I appreciate that they have nice benefits for the staff and they are always timely. The staff is very high quality.

Rhonda L

The girls have been very nice to my husband and have conversations with him. They've been lovely. It's nice knowing he will be cared for while I'm gone. I think the hardest thing is that one girl wrote down everything that's to be expected, and the new caregivers don't read what's on the list before they come making me have to go over it all with them before I leave.

Anonymous_4729

I was able to get some sleep at night. They were able to fill the hours that he needed.

Helen

They provide the services that I need for my mom. I like how I have a bath aid for my mother. I enjoy their friendship and their services.

Julie B_7

They relieve stress by helping me. They send appropriate caregivers. They are dependable and easy to communicate with.

Peggy K_7

I could relax when our caregiver was here. I love the caregiver who came to help us out.

Clayton A_1

They made it easier by reducing that burden. They were convenient.

Julie (

She needed care, but they haven't always stayed with her in the bathroom. She had a fall because they didn't stay with her. They have good communication and good caregivers.

Connie B_8

They have made my life easier by knowing that she is in good care while I'm away. I like that they have great people that work for them. I'm not sure if every caregiver is as good as mine.

Mary B_100

They take care of him so that I am not only one taking care of him. They let the dog out.

Kaitlyn D

There was a little bit of a disconnect with the medication. If my mother said no, they wouldn't try. Everything seems pretty smooth. We started on the weekend, which made it a little hard to find services. However, they were able to get us the services as soon as possible.

Gloria B_16

They had good communication with me. They were very personal.

Kirsten D

They run errands and do the things my mom wanted to have done. They do what we ask them to do well. They listened well to the needs of my mom. They were reliable.

Jim D_13

They are only here once a week. It allows me to leave the house when needed. I like that they are good on communication and they are well trained.

Robert C_47

They have basically saved my life. I like the on hand care and the number of aides.

Lori _1

It gave my in-laws peace knowing someone was there in the case of an emergency. There are so many options to chose from, and finding such a great quality company means that I need to recommend them.

Scott L_4

They have good communication. They almost over communicate.

Susie M_5

Just having someone sitting with her is great, as my mom has dementia. I like that when I bring something to their attention they listen to what I'm saying. I'm just concerned about their execution.

Lyn H_3

It has helped us a lot. I like that they came and had a meeting with us. They listened really well and set up a schedule that my dad wanted. They showed up on time. Everything we talked about they put in place.

ReviewerRD10062020l

Right now, we're doing fine with home health care from BrightStar Care. They provide companionship, light housekeeping, and meals. Basically, they are able to let me do other things because my wife needs constant care. They're pretty good overall.

Marleen G

They take care of him for me and they make sure that he doesn't fall and they help me around the house. They are really good people and they know what they are doing.

Paul S_13

They helped me get her mobile. She was not able to move very much to begin with and they were very helpful in that regard. They were very responsive and the people they sent to the house were good. The lady who put together the contract did very well.

Jim V_5

I would consider their services to be necessary and vital. I'm at a distance, but so far, they've communicated everything they've had to communicate, and they've been reliable.

Leandra A

I don't know they could have been more helpful, but we could have had better ideas of what they could do. They were convenient, easy to schedule visits and I liked the people who gave the care.

Stephen K_2

I look forward to their arrival. They are perfect.

Jonica B

They could communicate a little more. I like their consistency.

Anonymous_2300

They come in and take care of him, so I can go out and do things and get rejuvenated to take care of him The person that they send makes sure that my husband is well taken care while I am not here which is the most important thing for me.

Irene B_5

I had them at night. I needed to get rest at night to take care of him during the day. They seem very professional. They are J Code credited. I felt like they had the qualifications.

Debbie S_11

I hired them to give my husband and I break but two times we had to hurry home because my father was not being taken care of correctly. They needed to give a little more information to the person that they were sending to the home. They needed to give them more up to date information about what my father needed. There were some mishaps because they did not have the right information.

Amy A_1

They are kind to my husband who is difficult to take care of. The people they send are very kind and compassionate. The service is always reliable.

Michael C_10

There's a different person every other day, but they allow me to recover some time and get things done that need to be done. I'm able to get some relaxation and it frees up my time. So far, I've found the people sent have been very good and things are working out well.

Kari C

They were supplementing the family, their ability to be there for us and make changes to the schedule. I liked the care, I thought the care providers were very friendly.

Anonymous_3827

It wasn't because of them, it was because of how Louise was doing with her Alzheimer's. They could be more consistent with the people they send for their clients.

Echo G

My only complaint is that they switch the caregivers around sometimes. It's getting better but my mom loves her caregivers so she likes consistency. She has two caregivers that treat her like family. I don't have to worry about them.

Scott H_10

I have peace of mind knowing the client is being taken care of. They are very responsive when you call. They do what they say they're going to do.

Lisa R_9

They have enabled her to stay where she is and be safe. They are flexible and adapt to our needs. They have been easy to communicate with. They are organized and reliable. They have sent out very caring people that are very capable. They know their job and go above and beyond.

Linnea _1

It's been good financially because I've been able to afford more care. I like their flexibility and the quality of their caregivers.

Nancy S_29

They supplied a necessary service that was invaluable. They delivered what they promised which I appreciate.

Patty B

They personalize my phone calls and I can give each caregiver a brief update before they meet my mother. I have already recommended them.

Robert C_40

They were wonderful. The personal care and changing his colostomy bag and that kind of stuff we just couldn't imagine ourselves being able to handle with my dad. It was amazing to have them do that. It was the big thing we needed. The nurse we had that came the day my dad died was amazing. She was looking for things to do, but not in an intrusive way. She was very helpful.

Mary O_6

Those two nights helped him stay home which was perfect. I loved the aide they sent. They were absolutely excellent. I only had him twice. I sent a letter to BrightStar about it.

Ladele

We had to leave for a significant amount of time and we needed 24 hour care. It's hard when my mom is a little snarky but they did above and beyond what they called to do and they dealt well with her. They're always professional. Their people are exceptional, they don't just hire anyone, they're the best.

Carol V_2

They could send the same person all the time. My husband had to train them all the time. They were quick and convenient.

Ron L_2

They provide personal services like toileting. That is the most important service. I like the personnel consistency.

Tammy _2

Our struggle with them was just the communication on the scheduling. We kept having to ask them who is coming, when they were coming, and so on. The way they communicated the schedule was through the email. They could improve on their communication between them and the client.

Lynda A_1

Because of what they do I was able to sleep and get some rest and they were here when I needed them. Their people seemed to be well trained and they were compassionate.

Rian C

Sometimes we couldn't use them because they weren't qualified. They just couldn't do the job that I need them to do. The people that they were sending were not what they promised us. They need better sourcing and training.

Lary S

The way they keep track of their services is good. They are very responsible in letting me know and they are also very reliable in meeting the needs of my brother, who they care for. They are very responsible. They keep track of everybody and everything. They keep me informed.

Harleen B

It helped me for the short time that I had them. I liked that they were very prompt, reliable, and the help was excellent.

Anonymous_346

I could not get along without them because I am handicapped. They are good about providing somebody if your caregiver can't make it. They provide someone else.

kathy_1

The caregiver wasn't a very pleasant person to be around. We should have gotten someone in there to watch her sooner so she could get used to someone helping her. She needed to get used to having someone be around her. When we had one group come in, my loved one went to get out of the shower and fell. She fractured her shoulder. After she got out of the rehab center, she fell out of the bed and hit her head.

Sara M_1

They provided me companionship, and they drove me places I needed to go because I am unable to drive. I don't know any others, and they always treated me well.

Naomi _1

It made my life easier because they were there. I didn't have to be there all the time. I like the kindness and the care my brother got.

David _4

I am in Montana while my mother is in Boise, and I know that I have someone I can count on in Boise. I don't have to worry about things while I'm traveling. They are responsive. They pay attention to what they are contracted to do.

Bryan _1

We did have the same person for a period of time, but if someone was sick, they made sure that Sharon had coverage. It would have been nice to have a little more consistency. I understand that there's a high turn over, but it seemed like everyday we had someone new. They were very responsive. We discontinued their services a few times, but when we had them come back out, they were responsive.

fprbrtsn

We are well cared for.

Mike M_9

They have been easy to work. They are reliable. I haven't had any problems with them.

La Hay

The care giver is excellent, she goes above and beyond to help and visit with my mother who is not very talkative. I have requested this caregiver to be the only one who takes care of my mother. This has been wonderful. The office personal is not great. I had to cancel a date, the office did not inform my care giver who came to the house. Behold, a week later -- I am billed for the caregiver for an hour. Two weeks later, I am still unable to get an answer from the office staff as to why I am being billed for an appointment that I canceled.

Judy D_6

I wish I had known about them sooner, but I feel like I can reach out to them whenever. They were phenomenal because they were on time and showed up. They went above and beyond what I expected and were warm and caring. They gave my husband a lot of comfort and made him a top priority.

John B

It has been very helpful. I know that she is with someone safe that cares about her. I like the caregiver.

Rhonda O

Some caregivers are good and some are not. It was just that one caregiver that didn't do so well. She criticized me because I wasn't given her food and water, and my mom was unconscious.That's one of the things with death is they're not hungry, and they're not thirsty, but she made me feel bad and like I was doing something wrong. I was just angry with her the whole time she was there. I would like to see that the caregivers that you get for end of life be suited for that. I had a really bad experience with one of the caregivers because she didn't know anything about end of life care.

Ralph R_1

They have helped the most with cleaning, and they do things that need to be done without being told. I like that they are very friendly and knowledgeable, and they have a good sense of humor.

Dolores K_1

It has been wonderful for me. I am going to try to change the hours, but I'm not sure what I want them to be yet. She only gives my husband showers and changes the bedding. She does whatever else she can with the rest of the time. We are very satisfied with her. They'll work with you with scheduling.

Robert H_43

I have been out there a few times, and she seems to like it. She needs the care, and they appear to be giving her what she needs. I don't have to worry about her when they are there. They seem to be doing a good job. I just moved here, so I will be able to learn more.

Phyllis M_1

They shut up, and they did what they were supposed to do. They were very good.

David

They made it possible to do all the things that I need to get done and to get out of the house. I think they are professional and are willing to take care of their clients. If someone does not make us happy, they will fix it right away.

Anonymous

We have an excellent caregiver, but the agency seems to feel they can send substitutes willy nilly. We want the same people everyday. I find the staff very agreeable and willing, but the communication between the people arranging the appointments and the care worker is poor. I hear the caregiver tell me when they will be late.

Dave B_1

The communication was good. They were pretty good with dad overall, the office, the caregivers, everything.

Kenna M

When I first got hurt I couldn't do anything, but I am weaning out of my brace, so I can do more. They are here. I already have recommended them. Everybody that has come out here has been nice and very helpful.

Lashonda C

The flexibility with the scheduling makes it easier on my loved one. I like the provider I have. They are good at helping with scheduling

Judy _1

They sent an excellent person to us who was always on time and did her job. They worked until they found someone that worked for us, and she was wonderful.

Anonymous

They could have more defining the role. I know they know it, but I don't know it. They could improve the orientation and the introduction of the employees. They don't introduce me to them, and I don't know who is coming on a regular basis. They could improve on that.

Patty T

They were there on time. They could come in the middle of the night. I wasn't sure how well that was going to work out. They said they would be there, and they were. I liked the fact that they could put a team together at the last minute. I liked the people that came to the house.

Nancy H_12

I didn't have to worry about her because I had somebody with her. It gave her something to look forward to and stimulated her mentally and emotionally. It took us time to find the right mix of caregivers, but when we got them, it worked beautifully for everybody.

Anonymous_12

They could keep her busy with more activities. Some caregivers do that and others don't as much. Some just sit my loved one in front of the TV and hang out while they watch. A lot of the caregivers are very good. Some of them are young and not quite as sharp or experienced as the older ones.

Mark A_6

My wife is fighting cancer and had knee surgery. We really appreciated them for all the help they gave us. I liked them because of the ladies that came who were personable and became our friends.

Sheryl N

It made my life so much easier because it was for my mom. They really helped me when I was in a bind with my mom's care.

Shelley N

I just think they could have better follow up. They need to have more communication about the caregivers and the individual before the caregiver comes out to the home. Supposedly there's a booklet but I didn't get it. Every time we got someone new we had to go through the process.

Andi G

I'm 3,000 miles away from my mother, so I have a peace of mind knowing that someone is there with her. They seem very responsive, and they're easy to work with.

Mark B_18

We use them one hour a week to get our long-term insurance to kick in. We are considering having them come in more now. The people that we have come into contact with are professional and nice. Everyone has done pretty close to what they said they would do.

Sue M

I have definitely recognized an improvement in my life thanks to their services. I love them. They have helped me before. They are always there for me.

Jeaney M

They have helped me with meals and getting dressed and showers. They are fairly dependable and reliable, and very helpful.

Nancy _3

It was great for me, since I trusted them. My husband was basically comatose, so he wouldn't have known the difference, but they still cared. All of the people that came to take care of him, were caring, on time, and pleasant, good people.

Susan N_1

They check on my loved one on the weekends. They're really good at communicating.

Les J

They are 93 years old and get frustrated easily. The people that we have seen take care of my mother-in-law have been genuine and caring people.

Aruther (

We only used them two times. I think they could have paid more attention to what my wife was trying to tell them, she couldn't communicate very well. Their communication skills were marginal. Their personnel seemed skilled enough, but they are just a little bit lazy.

Leland L

There should have been a primary caregiver and not many caregivers while I was gone. They are very accommodating with our needs.

Anonymous_830

The second caregiver was very nice. The first caregiver wasn't so nice. The caregiver that was with my loved one during the late night, they really liked. They were very kind and compassionate.

Ted A

When they changed caregivers, that was amazing. They are very reliable, and they have good communication.

Julie H

They do a lot of things for her that she can't do. The people they have sent out have been really helpful and professional and well-qualified.

KM23D

All that was promised was NOT given. There was NO CONSISTENCY IN CAREGIVERS!!!! It was horrible. The scheduling was very difficult. The scheduling staff was rude and incompetent. Some of the caregivers were good, yet never returned. This matter was brought to the company’s attention multiple times.

Carol _8

They are providing an afternoon of support so that she is able to remain independent. The assessment that was done was done done professionally. Their caregivers have been appropriate to my mom's needs. They have had good communication with me.

David B_1

It served the purpose that we hired them for. My wife is suffering from breast cancer and needed the help from them. They could have been more help if they were closer. They always answer their phone and always answer my questions. They took good care of us.

Virginia H_3

They were very supportive and well-trained. They were very nice and competent.

Chrissy W

They have eliminated a little bit of pressure off of me knowing that someone is going to check on my dad and help him when I can't be there. The communication seems to be really good between them and me. If they notice things, they are quick to let me know.

Kevin _1

The caregivers just monitored her and they didn't have much of an impact. I liked how pleasant the caregivers were and that they were attentive to her needs.

Patty R

They have personalized care, and I don't have to be as involved as I was. I have a job and a family, and it helps me and my mother. They have personalized services.

Lisa

The scheduling and coordinating was very well done. Everything was good and I have no complaints.

Debra L

It would be good to show the previous information from previous caretakers. When I have called and needed someone, they have been there. They are very reliable.

Nick

They help him with community integration, basics household things, and with structure. They have good communication, great staff, and work well with their clients.

Jane

She's a little resistant to change. They've helped her the most by getting her out of her apartment and eating better than before. They have worked to find a caregiver that works well with my mom.

Anonymous

It doesn't impact my life aside from hearing my loved one's complaints. They've been getting assistance through medicare and that's stopping in a few weeks so the caregivers have to step up, but they should be doing that anyway. Some of the people could be a lot more proactive and do what needs to be done. We made a list of things to do and they haven't done it. They've just been watching TV and just collecting the paycheck. They do minimal work and go to sleep or watch TV. Some caregivers don't have good work ethic anymore.

Mary _1

The services provided security for me to know someone was with him. Bill really liked the caregiver and he was pleased. He looked forward to when they would come.

Jeff S_1

She required a wheelchair because she couldn't stand so they helped her with the toilet and showering and things like that. They seemed very reliable. She had two caregivers who rotated through and they would accommodate our needs.

Mark M

I wouldn't have survived without their help when he was at home. BrightStar Care is dependable. I have been able to call on short notice and they are able to find somebody to help me.

kristine h

It was good to know someone was there that was reliable and that we could trust. The quality of the workers and care of my parents was what we really liked. There was good communication and it felt like they were always in good hands.

Barbara M

He basically said that they very nice. When I spoke with them when I came back, before the caregiver left, she said that my partner behaved very gentlemanly. They were very friendly, competent, and trustworthy.

Tina

I would tell a friend that the caregivers were very friendly, helpful, and caring. They helped him the most by staying with him so his family could go home at night or leave him at home during the day.

Randy A

I have been pleased with their follow up and that they stay in touch with me and keep me informed. They call me to let me know things and they are responsive. They do things for her and take her outside of the house. They just don't help me because I am far away.

Etta B

They are caring, and it is not just a job to them. Not only do they provide personal interaction, but I can also contact BrightStar, and they always let me know that I can do that. The services have an immense, life-or-death impact on me. My health depends on my infusions from one day to the next, so they impact me with their services.

Dale H