VITAS Healthcare

Glenda Nieves

The only these people help with was ordering more prescriptions for my mom. I had to call pretty much every day to make sure someone will show up at my moms house to help her. There was not spanish staff available so communication was hard. The service was useless. We still waiting on them to pick up the oxigen machine and other stuff since March 2021 when my mom passed.

lyndaschadel

Although it was a slow start with staffing the last week was better but mostly had staff durning the day.. the staff took really great care of my husband making sure that he was pain free and comfortable. Every staff member that came to our home was very professional, kind and knowledgeable. It gave me peace knowing I wasnt by myself.. however I wish they had more staff to cover the long nights, the not knowing if you had someone coming or not was very emotional for me. Make sure you have someone who can be with you when the staffing is limited. Special thanks to Barbra,Debra,Mary, Eunice and his nurse Terry for all you did for my husband.. I will always be greatful

Faith

Inconsistent care. Never know when staff will visit. Almost a total lack of emotional support. Covid has impacted health care but even allowing for that can’t make up for the lack of involvement.

Jim

VITAS treated my wife like an angel. I couldn’t have asked for anything better.

Joeaff

While it has been nearly 3 months since my wife of 34 year's passing on to breast cancer while receiving final hospice care from Vitas, I find it important that I write an honest and forth right critique of our families experiences with Vitas Healthcare. I had called at the time of her passing to voice this same opinion offered below but no one ever called me back and only served to make our impression of this company even worse. While the staff were all very professional and well intentioned, I found their system of sharing information with the other Vitas staff members not all in sync nor were their staff fully kept informed of services provided to my wife by other staff members assigned to her final care. We had Vitas Healthcare for just 5 days back in early June 2018 until my wife's passing and there were no less than 4 or 5 times over this period that it seemed the right hand did not know what the left hand was doing within their organization so to speak.. and all because the staff either did not document their work nor did it seem they were expected to do so. On one occasion one of the staff drivers failed to fully read the work order and call for additional back up help when he was near to our home to deliver another bed, another time one of the staff unauthorized and by mistake cancelled out completely the start of daily personal care taking for my wife. This said what seems to have summed up our biggest disappointment with Vitas was when my wife passed at 6:45 PM on a Monday night, and on Tuesday morning Vitas called to tell us they would be assigning a new care taker/ aide to come out and visit my recently departed wife... Therefore I could or would never recommend in good conscience Vitas Health Care to anyone. Vitas is simply to large a company and not nearly a conscionable healthcare provider given what seemed obvious... that of not training staff nearly enough to document and update a patient's file, so that everyone handling this persons final care is kept fully informed and up to date. I would welcome further dialogue with senior management so that other families do not suffer from the same neglect and pain that we suffered.

catredmond

I have been a patient for about a year. I recommend Vitas to anyone. I can honestly say I love my nurses and all staff and love my Chaplin! The love and care I'm shown surpasses anything I've ever had. Thank you Vitas!