BrightStar Care Fairfield Norwalk, CT

Jean_2

We had to get more involved with other agencies I like that they are responsive. I like the support the aide gets support from her.

Susan T_22

The aide they assigned to me is phenomenal and better than I expected. I like the quality of the personnel and they're reliable.

Ann S_33

They helped me when I needed them in the middle of the night. I liked that they were able to fulfill our needs.

Eliza _1

My mom has dementia, so she needs someone else, other than me, to help her do things. My mom has enjoyed all the caregivers, and they are all flexible.

Kit M

Starting was not that great, there was the staff that just sat around. They have great responsiveness from the staff.

Anonymous_1710260585

My father is having people 24/7, but he only needs help for 5 min out of each hour. The aides are very caring and nice with my father. It is hard to communicate with them.

Anonymous_1704703953

We couldn't live without it because she has dementia. I like that they were responsive when I first called them; and always got back to me in a timely manner.

Jackie_2

They helped her the most by providing companionship, physical aide, and support. I would recommend them because of the one particular aide we ended up using who was very special.

Anonymous_6267

They keep in touch with me. Brightstar care is very reliable.

Anonymous_7609

Overall, it has been good and it gets him up and about. I don't think it is an agency issue, I think it is just personalities.

Cortney _1

My dad's in rehab, but when he was there, he was great at organizing the apartment. He provided conversation and kept him company. They're easy to use, thorough, and understanding. It's easy to get service at the last minute.

Catherine _10

We only use them once or twice a week, the aids do their job. I can't give them as set schedule, so it's hard getting the same person. A couple of times the aids were late. They could be more punctual.

Anonymous_7228

As of now the aide we currently have has been wonderful. The caregivers are helping Patricia get better both mental and physical abilities. We are able to sleep at night. We don't have to worry about that anymore. Improvements are needed by training their new hires better. More specifically, the aides that we have that are new were terrible. They didn't know the equipment and lied about their knowledge.

Neil P_1

The services have been impactful because we now have a steady caregiver. I would like to see Bright Star Care improve on their communication.

Randy L_4

The quality of the replacement aides could be improved.

Andrew P_6

We have several home care aides assigned to us and the difficulty was that people were not able to continue and a more stable continuing service would have been better. I liked that they were pretty efficient in finding a home care aide initially.

Louisa O

They provide the service I requested for my mom. I like them because they respond quickly.

Martha _2

She is very consistent. I like the aide they have sent.

Pat B_18

I think the most important thing is I feel safer when she gives me a bath and seems to understand me, and she is good at knowing how to interact with me. I like the quality of the person, Camile, who is taking care of me. She is very caring and very willing to carry out what I need.

Karen _9

They show they care. I like them because Kristina is very responsive.

Christine _6

They could just have better care providers. They could have them speak the language.

Anonymous_6637

The agency could be more consistent with the aides would have a better impact. I like that they are very responsive to my needs.

Tony P_1

They keep my mom calm. Tina worked with my mom a few weeks ago and was good at communicating what was happening with my mom.

Ian P_1

My mother is still sort of independent but just having someone there is excellent. I like the follow-ups, especially with Nancy. She is amazing.

Karl R_2

We really feel like we are not in control of what is happening with Maria's care. I know it is a tough time, but there is way too much turnover there.

Anonymous_6337

They could have more experienced aides. They have good aides.

Deri D

When they are consistent and have an aide that works well, it is great. They need to have consistency.

Jeff S_14

They have very quick responses and are professional. They are very professional and easy to work with.

Henry R_1

They have helped the most by genuinely caring for her. I like their responsiveness in regard to issues with the aids. There is always someone to call.

Jim B_18

The caregivers have the skill to do things that we couldn't do ourselves. They were very responsive to me when I reached out.

Anonymous_4953

They sent the caregiver to help my mother when she was recovering from surgery. They need to be a little more flexible about the amount of time the caregiver can stay for any given day.

Art S_2

They were unfamiliar with our house and such when they came over. They didn't know where things were or where to put things. They were very accommodating, the people were flexible and they set things up well.

Kathy _9

Initially she did not like the care but as it stands right now it is okay. They assist her with showering. I like that they seem to be on time and conscientious.

Neil H_3

My dad fell and was injured and they were very quick to answer our call at the last minute. I like that they are very responsive to our needs.

Barbara L_33

I had comfort knowing they had good people watching over my mother. The people they provided were very good and the management I had to deal with was highly professional.

Jeff M_9

The services gave me weekend coverage. The caregiver was a good listener.

Robert W_23

It let me go out to do what I needed to do. I cannot say for sure, there was times where my mom said the caregiver was on the phone a lot.

Mary _16

My arms a little sore, so I can't hang my clothes and they come and help. I think BrightStar Care is a very nice company and are very pleasant when I talk to them.

Sarah M_10

They could have been awake during the hours that they were there. They were incompetent.

Kelly C_6

She is changing her diaper that is why she is there. They are very thorough. The woman I spoke to was very thorough with the details, payment, and nurses.

Tresha F

They told us that the CNAs would be awake if they were on the night shift and there were many times that they were not. They need to make sure that what they tell us can and will be done. They did not do what they told us they would do.

Deb M_1

It unburdened my husband and I from caring for my mom, my only suggestion is that I know a lot of training happens on the job but the caregivers need some training on basics. I like the case management, they are exceptional.

Anonymous_3578

They have made it possible for my mother and I to focus on caring for my mother. It keeps us happy and sleeping, and keeps her safe. They could improve the quality initial coordinator that talked to us.

Beverly W_5

They are here to get the things done that I need to get done. Even if I don't need anything, they keep me calm, cool, and collected. I would recommend them highly because of the girls, but the office staff is not good.

Susan F_20

Sometimes the caregivers were late, and that was a little bit of a problem. They could try to provide the same person repeatedly.

Anonymous_2737

My mother needs an aide, and it gives me some relief. They are convenient.

Anonymous_2589

They helped with everyday tasks and whatever he needed help with. They are very responsive and capable.

David V_7

I would think they could just be more attentive. Most of them spent their time on their cell phone. Some of the 12-hour care individuals are not as pleasant as they could be.

Jeanne H_2

It made her able to get through the surgery she had. They came on time. The two she had in the day she liked, and were especially helpful. One thing that was great was that we needed them right away, and they were able to help with that.

Carol H

I need them to be able to do things better. The people who come need to be better equipped at all levels, such as preparing meals and their ability to do certain things like pick my father up if he has fallen on the floor.

Lori L_3

She had them for the first two weeks after surgery, so they made things easier. It helped her figure out how she is going to recover from her surgery. They follow through. They were very responsive. The care was for my mother and they were very nice.

Robert C_27

They have helped me the most just by being there. I like the people.

Roseanne L

They have helped me the most by being efficient and reliable. The caregiver qualifications could improve.

Alma H_4

They help with basic household chores and provide company during the day. Everyone involved needs to be on the same page because sometimes it gets conflicted.

Mary _5

They always manage to find the right aide for the right situation. They are well trained. I love their management, and they they are a part of this community. They are available 24/7, and they take care of problems immediately.

patty s_1

They have taken the stress out of my mom's day to day living. They are right there if she needs anything. They are professional and have a nurse check in to make sure the caregiver is doing what they need to do.

Stephania L

It provides a sense of security for us. My mom has only been a client for a couple of week's, and there was supposed to be a consistent caregiver but there has been a lot of turnover.

Albert L_3

It's very positive because given my mother's condition, the ability to have an in-home full-time provider is pretty much invaluable. There's always room for improvement and no one is perfect. They could have a higher level of communication and more involvement of the actual selection of candidates for caregivers.

Susan P_1

The services make my life easier. She doesn't want the care, but she needs it. They help you right away when you need it with scheduling. The aides are really good as well.

Anonymous_182

They could do what they say they will do. I'm not happy with their services. The caregivers don't work while they're here.

Shepard L

They have given my mom her independence. They are very accommodating.

Brenda G_1

It has been positive. It's been a few weeks since we've had the service and we are on the third person, so the inconsistency is a little hard, but I know it's hard to find a good caregiver. They have been good, but they need to communicate the changes a little more. They have been very supportive. The people who have come have been good.

Bill _1

They make my life easier. They give me attention.

Jeff

We only had services for a couple of weeks, but they are very helpful. They weren't involved for very long with us, which is the only thing. The two caregivers that have been sent to us have been very good.

Jim

I would tell them to check the different nurses that are available for care. There are some good and some bad nurses. Interview the nurses first. They have helped the most with my father's mobility and day-to-day needs.

Donna S

BrightStar Care's administration is done well, but the aides did not meet expectations. It was a relief to have someone there to help Richard.

Linda K

BrightStar Care is a very good company because they are able to help me to resolve issues I have with my health. BrightStar Care has made life easier for me by cleaning my house.

Jean L_6

I am very likely to tell someone about BrightStar Care. They are very good. My caregiver saves my day.

John R_12

The representative of BrightStar Care was really good, and we would be happy to recommend them to others. BrightStar Care has helped us with physical therapy and with the trips that we take.

MolliesMom

We had several problems with Bright Star. There was a constant fluctuation in the CNA's that were sent to take care of my father. For example, in one week 's time, there were 8 different CNA's sent out to the house - all extremely confusing for a person with Alzheimer's. They never new the routine, what medications to give my father, etc. There were several items taken from my parent's home and when it was reported to the agency, it was blamed on my mother as she was "forgetful and must have misplaced the items"...