BrightStar Care Danbury Danbury, CT

Sherry H_11

Some of them didn't know how to clean. The aide was really bad.

Charlie S_5

The professional helping him right now is very good. She looks out for him, tends to his needs, and assists him physically. They've been very professional and prompt.

Anonymous_1712669286

They help by giving him a bed bath and changing him. They need to improve their communication.

Oswald W

They are on time. She cleans the house very thoroughly. They are thorough, reliable and do a good job.

Leah A_3

I can relax and breathe. I don't have to micromanage anything. BrightStar is great at communicating and taking initiative. They made great suggestions for my mother's care.

Ed M_7

They were very supportive of our needs. Everything they did was very helpful and were there when I needed them. I like that they are very responsive and everyone was very caring considering the circumstances.

Susan Y_3

I think the biggest things would more consistency. I think they need to have consistency in the quality of the caregivers.

Anonymous_4623

The one that I am thinking of that is the primary, she comes in and help with a sponge bath every week, she is amazing. The flexibility and the reliability of the people who come.

Nettie M_1

I like that the service has been most helpful. I like that Gary is on top of everything.

Sheila H_7

They took great care of her. They were friendly.

Anonymous_7596

They're very attentive and interactive. I like that they are attentive and they stay in touch with their customers.

Deborah S_24

She needed emotional support and they provided that. I liked that they were responsive and sensitive.

Anonymous_7503

He had to go to assisted living and they helped him adjust. They are very responsive.

Regina F_4

It was in a workable and pleasant way. We had a little miscommunication in the end. I like the people they sent us were very pleasant and capable.

Lisa M_35

They created a safe environment for our loved one. They were very responsive, the quality of care was good, and they were understanding about canceling.

Adrian L

They keep a journal and tell me everything my husband does and does not do without me asking. I like that they promised to send someone if the caregiver cannot come, they have been very reliable.

Claudine M

I like that they got back to me right away, and they have a decent amount of people that come to the house. They have an instant contact and try to do whatever they can to get me help.

Anonymous_6833

We had COVID, so we were sick and needed help. I liked that there was a nurse available that cared and was very much involved with what was going on here.

Lynn R_4

We had the same aide for more than 2 years. The communication is not good.

Anonymous_3567

They help with the healthcare for my wife. They are on time and they do a good job. They are efficient and they are trustworthy.

Tara H_2

The caregiver is attentive to my mother's needs and mood. We are happy with the care of the caregiver.

Edith J_1

I'm unable to do anything for myself. They have to help me throughout the day. I have 24-hour care. I can't do without anyone here. I like some of the people working there, I'm satisfied with the people they send me.

Anonymous_5036

I just needed to be more upfront about how my situation was. That might have resolved some of the bumps. The people who work there are very excellent. They really try to help you out. However, Tammy didn't understand how ill I was.

Tom N_4

I liked that the supervisors stayed in touch with me about the status of Tom. I liked the competence of the caregivers.

Ann M_31

She is very nice and for what time she does come she keeps some areas clean and clutter free so I don't have to live in filth. The care that I get is to help them clean up the house. It has been very helpful for me.

Alyse E

They were diligent and patient with my parents. We had a very good experience with the office staff and the caretakers.

Linda H_39

He enjoys their company. They follow up right away about anything. Their communication is great.

Chris N_2

They were very caring, and that's what made it easy on us. They've done a very good job. The help they gave us was great, from the nursing services to the contact.

Joseph C

I don't have to worry about cleaning the apartment or things like that. It is very helpful. The aide that is here, the nurse, is very good. She is on time and does anything that I ask.

Anonymous_4225

Some of them are not as good. It's gotten better, though. The one we really liked moved away. They used to be owned by someone else. The management is only interested in making money. I've complained about some of the aides. They took away the aides that took away people that were here for years. That thoroughly confused my mother with dementia.

Anonymous_4150

They could have been reliable. One issue is that they called me the night before my surgery and they said the person that was coming was not coming. They were sending a new person and I was not going to leave my husband home alone with a new person. It was unacceptable. I had to make different arrangements for care.

David _15

She is a dementia patient, and they need to learn to redirect her better. This agency is decent, they could provide more training for their caregivers.

Anonymous_2078

They have given us good people that are fun. I like everything. We have had an aide from the beginning, and they are excellent! I would highly recommend them.

Luella R_1

They do the things that we cannot do very well. The ones that we have are great and I would highly recommend them.

Maria O_1

They were there to help me. They were very accommodating with my changing needs. They sent me very good caregivers.

Bonnie Jean M

The aide I have right now does a great job with keeping everything clean. In the beginning it all started out on the slow things, and with time, it got better and I have never had a problem with the quality of care.

Shirley E_1

It was wonderful having someone come in to take care of him because I was the one taking the majority of care for him. I was pleased with them because the person that was coming in here had a good work ethic.

Anonymous_3742

She helps her to walk. Compared to some of the other healthcare facilities I have used, they are little bit more personal.

Brian L_2

They are responsive and flexible in helping provide what my father needs and are also respectful of my mother, who is also in the house. I like that they are very responsive and communicative.

Anonymous_3319

They helped her shower, dress, and get breakfast. It took a long time for them to contact when the caregiver wasn't going to be there.

Gary P_5

It was all seamless. I never had to worry. They are very accommodating and high quality.

Michael _2

The girl came in and did what she needed to do. I was at work so she knew what to do in case of emergency. I liked their mannerisms, the way they took care of things, and the way they handled things.

Mark R_3

They help her with showering, getting dressed, and with getting going. She doesn't want to do any of that for me. They could be more consistent with the caregivers.

Rose D

Some of the caregivers went above and beyond. It all depended on the caregiver. Some were really good, but others were not. I feel like they should clock in when they enter the home. I have had some people clock in, then sit in their car for a little bit until they were late.

Paul B_15

It is the only relief that I have. It gives me the opportunity to do other things I need to do in terms of maintenance, shopping, and selfcare. I can rely on the people, and they take care of my wife properly. They are reliable about time as well.

Anonymous_768

They take me shopping for food. Everybody means business. They do their job. They drive me around in my car.

Paul B_7

It gives me breathing room to do other things that I need to do, or else I am a full-time care provider when they are not here. I like that in general the staff is competent, well-prepared, and gives steady care. It is good until we get into extra shifts, then it gets a little spotty.

Anonymous_1718

My loved one has other issues going on. It was a little bumpy in the beginning with communication. They can communicate better.

Charles K_5

The services help Charles get up out of his chair, and they help with bathing. So far the caregivers are pleasant and nice to Charles.

Lucia M

BrightStar Care takes care of my mom, which allows me to continue on with my normal life. If I need them, they are always available. If my caregiver is on vacation, they always manage to find a replacement.

Anonymous_1564

They provide security to my loved one. I like the quality of their staff. One of the requirements for our insurance is that the worker needs to be certified, and the agency has certified nurses.

Anonymous_1104

They help with personal hygiene and daily care. They are always there to talk to.

Margaret F_2

She was extremely comfortable, and the person that they sent over was a good match. Everything was easy from the minute they picked up the phone. They were very responsive, and everything went better than expected.

Barbara N_5

They come a couple hours in the morning and night. They are are nice and helpful. They are helping me be able to use my arm that I broke a little more. They are going slow with the exercises. They give good care, are knowledgeable, and have registered nurses in charge. I can see that they have been trained very well.

Isabel K

The fact that we had the services was a help. One of the caregivers came in and asked for a cup of coffee. The caregiver proceeded to tell my mother that she had a felony on her record that she was trying to get rid of.

Louise F_1

It makes my life a lot easier. I don't have to worry that he is home alone. They are very willing to work with you. I've changed times and people. They are very accommodating.

Anonymous

They are great at cleaning and cooking. They are always there and are dependable.

Maryann G

They are able to get my loved one to exercise class and they are willing to stay with him all day if needed. Everyone that they have sent us is very nice. They are very flexible with what we need and they have all my trust.

Valentina K

We've had them for all of April. A few caregivers didn't work out but any issues that we've had, the owner and his staff jumped to take care of them. They've been great. BrightStar Care is working 24 hours a day for us. I was the one who cared for her for years.

LW2

Comprehensive oversight for our mother and open lines of communication - BrightStar Care of Danbury provides that coverage.

Vinnie M

BrightStar Care has sent us consistent caregivers, so we like the regularity. The caregiver helps make dinner for my loved one and do shopping.

Elizabeth B_6

I don't like the price, but I liked the care that BrightStar Care provided. BrightStar Care helped with housework and meal preparation.

Cynthia D_1

I would recommend BrightStar Care to others because their caregivers are attentive and well-dressed. BrightStar Care had a good impact on my mom because without their help, she would not have been able to attend the wedding of her granddaughter.

Mari-Anne

Amazing, caring staff and wonderful office support. My caregiver is compassionate, and takes care of all my needs. Marlyn and Amy handle all my scheduling and always call to see how I'm doing. The nurse stops in to check my blood pressure and make sure I have everything I need. I feel like I can always count on them.

Josephine464652

Brightstar Care's caregiver is very nice. They clean up a little bit, feed you if you have a problem with eating, and walk around with you. They've been very good. They wash the floor, vacuum the carpet, and change sheets.

Norma26

So far Brightstar is very good, very responsive, and professional. I told them that I need consistency. I need 24/7 care, and I need the same people over and over again otherwise I have to train people every time a new person comes in. But that message was not received and I had about 8 different people and every time there’s a new person I can’t go out, I can’t do my errands. So we’re settling down into a routine. But I haven’t given them enough time to get to know each other and to understand that I need the same caregivers, or at least 4 of them. But it can’t be 8. It can’t be a new person every time. So that was the only problem.