Hillendale Home Care - Walnut Creek, CA Walnut Creek, CA

Chris H_5

My mom could not get by without them. They could increase communication to and between the caregivers, the agency, and the family.

Lorin H

The agency is helpful by giving us a peace of mind she is being cared for in a safe environment. I like that they provide good quality of care. They are compassionate, knowledgeable, and they communicate well.

Debra E_2

They come to help with the shower which is perfect. They always find a replacement if the designated person can't show up.

Valerie M_5

The people who come have great intuition to know what makes him feel better or worse. They are doing a great job in handling the client's needs.

Maria Y

It makes me comfortable with leaving. I can trust my caregiver and the agency, that they're providing me with 100% care for my husband. I can be relaxed and not worry about it or stress out. They seem to know what someone needs and they try to fulfill what my husband needs.

Anonymous_4747

They have assigned a permanent caregiver to us. I like the fact that they can assign a caregiver that is going to work for our family. They had options until they found the right match.

Erik H

They helped me the most by taking care of my father when I couldn't be there. The thing I like the most about them is that they always had somebody available, even if a caregiver called in sick they had somebody to fill the shift.

Jim D_16

They show up on time as scheduled. They have good staffing and availability.

Paul R_16

They could give me more help around the home. They work at finding you a good placement.

Joann A

I couldn't manage without them and I will need them I am recovering from 2 broken legs. I have been in the hospital and the intensive care for months. They drive and take me places. The women who come to take care of me for 4 hours twice a week are excellent ladies. They are nice and treat me like a real person. I tried a couple other caregivers, but these ones from Hillendale Home Care are the best. They come on Thursday and Saturday.

Anonymous_4595

They help me wake up in the morning. I would like them to improve on their communication with the clients.

Sandra H_10

The company has caregivers that are well-trained. I've been with this agency for years, and they are efficient.

Janice F_4

They should do what they are supposed to do. I like that they are responsible and they are responsive.

Jon J

It is helpful to me because I can't be there for her myself but I wouldn't consider it outstanding by any means. I worry about how things are going sometimes. There doesn't seem to be much consistency among the caregivers. Some are really good and do a lot but there are others who do not do enough.

Anonymous_4524

My number one concern is safety for my mom, because she was falling in the bathroom. Someone's there to make sure she doesn't fall. They're very good caregivers. The one we have now is excellent. She really cares for my mom.

Stephanie L_4

I wouldn't be able to do this without them. The caregivers are amazing and the staff at the agency is awesome and really helpful.

Provider Response

Marlene M_3

I think the fact they have consistent scheduling is great, I have not had to worry about people not showing up for their shifts. I think that they have been very responsive lately. It started a bit bumpy but they have been doing really well now.

Sue H_10

They did everything for us. They are personable and well trained.

Jason K_1

The care for my father has been the most helpful. The caregiver is just wonderful, she has been outstanding.

Vera B_2

We got it for me because I needed a break. I needed someone to watch him. They're responsive. The person that comes here is very good.

Dorothy L_10

I had a lot of confidence in them and I could leave knowing my husband was in good hands. They are very responsive.

Ron G_5

They made my life easier during the situation. I like the people they chose for us.

Bruce F_5

They could just improve continuity of caregiver and have people come supervise them to make sure they are doing what they need to. They could provide better continuity of caregiver and better willingness of caregiver to do things instead of looking at their cell phones.

Provider Response

Paula H_3

It makes my daily life much more easy. I don't have to worry or check in on my dad, and I know that they'll contact us with drastic any changes. I like that they have been responsive when we call with issues or concerns. They seem to have a pretty good oversight.

Paul A_3

They tend to his needs, he is not easy to please. The ladies that come over have been helpful to my dad.

Sarah B_7

They could have a more experienced caregiver. The customer service was horrible.

Anonymous_4070

They transport me to the bank. We called to ask if we could pass on them coming because I wasn't feeling well and we still had to pay because it was under 24 hours.

Kim K_8

They are able to provide a consistent person. The caregivers have been a good match for my mom. We've just been with them for a while. We do try to get consistent people in there and it did take a while to get a good fit. They pay attention to get a good caregiver for my mom and don't send back the bad ones.

Robert

We're currently using Hillendale Home Care Walnut Creek. They're helping my wife with personal hygiene and help her exercise. We have them in four one-hour shifts per day. The caregivers are excellent and their scheduling has been very good. I'm happy with the service.

Anonymous_3785

They are giving us the service that we are paying for and we are happy with them. They handle the situations and the problems we have and it takes the load off of me. Whenever I talk to them, they are very courteous.

Fil F

They have friendliness and be cordial. They could better the cost, it should be a lower cost.

Lorraine38

Dear Hillendale Family, Thank you for the beautiful orchids you sent to the "Celebration of Life" for my husband. Your staff sent us the most wonderful caregivers ever. We appreciated all their care they gave him for all those months. They all became part of our family Thank you again, Lorraine.

Caring115530250

I found Hillendale through internet research. I chose them because they were local. They've been around for a long time and owned by an RN. They have a program that would certify their own professionals. We had the supervisor come up. She was professional and thoughtful. She see that my mom didn't need so much care. She recognized that socialization was part of it and some assistance because of memory issues. She was very selective about who she recommended to come to my mom's house. We started with one caregiver who has another client most of the time. She's been really good so have used her when we can get her. We also added one more person to just give more support. The caregivers have been really responsive. They always text me or call me if there's anything I needed to know. I feel like my mom's in a really good hands. I told mom that she's lucky because she not only have somebody who's just caring for her but somebody who's caring about you. One time when there was a scheduling issue and I was on vacation, the supervisor said that if she can't find somebody she will be the one to take my mother to her appointment. I really trust her that she would. Conflicts in schedule can sometimes arise but that's not the point. The point is how do they deal with it when things come up. So far, they've been really responsive and they haven't let us down yet.

-Karen D.

First of all, I would like to thank you for providing excellent care through your agency when my dad, Charles, was so sick. We so appreciate that you were able to provide 7-day-a-week care for my dad with mainly three, consistent people. The women who cared for m dad were professional, but so kind and compassionate. I cannot say enough good things about all of them. When dad suddenly became worse, he passed very quickly. We did not have time to thank everyone and say goodbye. I know dad would have wanted us to thank them.

Marlene22

The caregivers are good, thorough and conducive. They are definitely timely about showing up on time. The caregivers come in and do what they need to do to make my day better. They show their compassion through doing their chores and spending their mornings talking to me. They usually come in uniform. The office staff has been good so far and the agency communicates with us once every couple of weeks. The coordination of the schedule has been terrific. It is very likely I would recommend Hillendale to others.

Eric16

Hillendale Home Care was referred to me by a good friend. I appreciate that Hillendale Home Care sends caregivers that are efficient and timely. They are always good very good at calling me well in advance about any scheduling changes. The caregivers are always very caring and compassionate towards me. They make sure that I am in complete health and if there are any concerns, they take care of it right away. The caregivers are always well dressed. I am very confident in the office staff. They know what they are doing. They take care of me really well and it makes my life a lot easier. The caregivers think of my needs before their own, which is a great feeling. I would definitely recommend this agency to anyone who may be in need of home care. In fact, I have recommended them to many people that I have come in contact with that are in a similar situation. I tell them Hillendale Home Care is the only way to go!

John95099450

Hillendale has a good reputation. I like the personalization. They are not robotic. They are down to earth and they talk to you like you are a real person. They talk with my parents and actually interact with them. They have dealt with alzheimer's before so they know how to treat people with alzheimers. I don't have to worry about anything. They take care of everything. They are there all the time and they let us know what their schedule is. They know what they are doing and are always dressed professionally in the proper attire. Their personal hygiene is always well kept. Every time I have spoke with the office staff, they have been responsive. Their communication with me is always clear, concise and timely. They do what they say they are going to do and they get along with my parents. I would recommend this agency to others and Juan is like one of the family now.

Marie37

I selected this agency because Kaiser Permanente recommended them to me. I appreciate all the help. My caregiver is wonderful. I do not have to ask her to do things. She does things proactively. She does them on her own and she is very alert to all of my needs. She is always on time and dresses in a uniform. I am the one who dictates the schedule. Usually, the comply with my schedule. I did have one problem in the very beginning. I had a caregiver whose car had a bad break in the window of the passenger seat. They immediately gave me a different caregiver. I know that my rating is almost too perfect, but I have been very happy with the service. Should I need them again, once I heal, I will call them. I know I do not have to search for a health care company and I would absolutely recommend them. Everything I have asked for has been taken care of immediately and the caregiver that I have is like a daughter.

Caring95099050

I chose this agency because I liked that they were professional, the caregivers are good quality and the office staff is fabulous. The caregiver's always show up on time and are helpful in giving us suggestions on how my father can get around. Some of the caregivers having nursing backgrounds and it is nice to have a second opinion and bouncing things off of them for suggestions. The caregiver that comes at night gives my father a kiss on the cheek and the others are very caring. They are always in uniform and have casual clean clothes. The company we had prior was not good at all. Hillendale calls me and if somebody is going to call off, they will try their best to schedule somebody else and keep us informed which is wonderful. As far as scheduling goes, I would rank them an 11 if I could. They have a solid team of caregiver's and have not had any problems with them. I would tell other individuals that the agency is very professional and they train good people.

Christine32

I looked up all the reviews with regards to Hillendale Home Care, and they got outstanding reviews. I also knew that they had employees who had been there for many, many years. We have been using them for a few months now, and they are outstanding. She interacts with my mom a lot, and they are having a good time.