ApexCare Sacramento, CA
1333 Howe Av, Sacramento, CA 95825
4.6
(193 reviews)
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Provider Comparison
Reviews of ApexCare in Sacramento, California
4.6
(193 reviews)
HopeK
5
|
June 9, 2022
Reliable and friendly staff! When my step dad was suddenly hospitalized, ApexCare immediately stepped in to provide care for my mother. I was so impressed with how responsive the staff was, and the level of care provided to my mother. I am grateful that ApexCare continues to provide care for both of my parents. It provides great peace of mind! Thank you!
anonymous29754
5
|
March 18, 2022
We have had a fantastic experience with Apexcare. The office staff are always so nice and helpful. They had some problems with getting a caregiver a couple times, but they always figured it out. The caregivers are great too. Very skilled and exceptionally friendly. My mother loved each caregiver who came to help her.
Jeanett B
5
|
December 13, 2021
They are very nice and kind. The caregiver they send always does their job with no complaints.
Bill W_15
5
|
December 13, 2021
I have them come on Wednesday's and they allow me to leave and be off for a little while. I have liked the people they have sent out.
Anonymous_5353
3
|
November 18, 2021
It caused a lot of stress between me, them, and my daughter. They couldn't take me to all the places I needed to go to, so it was stressful for me and my daughter as she is very busy. The agency couldn't get help and that was the problem. They just needed more workers and they did say that. ApexCare does not have enough people to service all the requests that come in. I was stood up a couple of times.
Anonymous_5442
5
|
November 18, 2021
I like the people. They are friendly and do things in a timely manner.
Elroy J
4
|
November 12, 2021
There's been a lot of improvement with my loved one since ApexCare came here. The people are much more concerned and much more on the job than the company that was here before. Everyone sent here has a good heart. I like that they have a plethora of people, whereas other companies didn't have enough people.
Jerry W_8
4
|
October 21, 2021
They encouraged him to eat his meals and helped him to clean the house. I think that the girls that came were okay, but it would've been better if the girls were more consistently the same girl.
Doug N
5
|
October 19, 2021
If I don't have them, I don't have a daily life. Out of most of the agencies that I have used, these guys have the highest percentage of people who show up on time.
Alicia D
2
|
October 6, 2021
They could have had a better dispensation of care. I would like to see that they have more friendly customer service and more honest caregivers.
Diane H_23
5
|
September 30, 2021
They have made it easy to get help. It is also easy to make payments and changes. It is flexible and the caregivers have been outstanding. I get service for 24 hours.
Don J_4
5
|
September 22, 2021
The caregiver is knowledgeable and on time and goes above and beyond. They are consistent.
Nancy P_22
5
|
September 3, 2021
They have helped to provide freedom for me to get some rest so I don't get too exhausted as I am the primary caregiver. The people who come have a lot of skills they use. I can get ahold of someone quickly if I need someone. They follow up to make sure I am happy with the care we are receiving and ask if I want anything done differently for the future.
Mickey M
4
|
August 20, 2021
Some of the people that come out are really eager to help, and others sit around and watch TV. They should cut down on the hours that you are required to have.
Susan S_23
5
|
August 12, 2021
I can't drive. They take me to appointments. I like their reliability. They have good contact.
Trish C_1
5
|
August 9, 2021
They listened to what I need and they provided that. I like that they're very professional and they send out great caregivers. I didn't want to do it at first, but they changed my mind.
Julie J_3
4
|
July 30, 2021
The caregiver, after doing what is initially asked of her, could ask for what else she could help us with when she has more time left. The caregivers could be more interested in their jobs.
John "Joe" W
5
|
July 21, 2021
She makes him breakfast. She also is very kind and caring towards him. They accommodate me. When their person is unable to come they find me a replacement.
Manwella S
5
|
June 30, 2021
It has been helpful for him and all of us. It gives him a chance to be with people other than his family. I like that they have sent people who I like. They work well with our loved one.
Janell M
5
|
June 17, 2021
They gave me a great caregiver to take care of my wife. She is a blessing. It's the best thing they could of done. I like the caregiver. Priscilla. She is awesome.
Horace C_1
4
|
June 17, 2021
They need to have more good providers. They have a personal touch.
Janet Q_1
5
|
June 4, 2021
I don't have to do anything but put out some food, they do everything else. They have all been pretty good. The one we have now, Amaya is especially good because she is soft spoken and she is able to take all the time necessary. She takes her for a walk outside and puts her to bed.
Anonymous_4831
5
|
May 19, 2021
I like that they can change days and hours. I like how they are flexible.
Margaret F_8
4
|
May 18, 2021
It is difficult to have someone you are not used to in your home. They were on the ball. If I had questions they were there to help.
Stella S_2
5
|
April 27, 2021
They change her diaper. We have had a couple of really good caregivers. They have experience.
Ipsita S
5
|
April 24, 2021
My dad has Parkinson's and so the services allow us a little time to rest from providing care. I like the communication of the company.
Stella S_1
5
|
March 31, 2021
They get my mother up, take care of her for two days a week, we actually extended the service because we like them, and I can go to work without having to worry about my mom. We have a caregiver that's here to take care of my mom while I'm working. We have no complaints. So far we're very happy with the services.
Leonard D_1
5
|
March 18, 2021
They fill a void for me on the weekends. The caregiver takes care of exactly what my mom wants her to do. The caregivers are very knowledgeable and caring.
Patti L_1
5
|
March 10, 2021
The services have provided my dad with a caring companion. The agency is good at communicating. That is really important.
Jim T_3
5
|
February 25, 2021
The caregiver that I have is a very good driver. They have always given me good caregivers.
Mitch B_4
5
|
February 10, 2021
It's impacted me and my sister immensely. We have communication between the caregivers. The billing is going good. My dad likes the caregivers.
Nickey M
5
|
January 20, 2021
They help me out by giving me a much-needed break. I like that they come over to take care of my wife for me.
Jan W
5
|
January 11, 2021
When we call and request help we get it quickly. They are able to work with our schedule.
Deborah V
5
|
January 11, 2021
The caregiver gave me the chance to take care of things. They were good with follow through and checking in on us.
Laura H_9
5
|
January 11, 2021
They're reliable and consistent. I like the office staff. They work with our needs with what kind of staff we want.
Richard M_25
5
|
December 15, 2020
The company is there to help me live a normal life, and some people are not able to get out, they do a good job providing that care. They make sure I get my needs taken care of. They are very attentive. They are close.
Claudio L
5
|
December 5, 2020
Manuel was unable to transport himself, and so the transportation provided by ApexCare was critical. I would recommend ApexCare because they provided good services.
Michael O_9
5
|
November 5, 2020
Usually, they sit and watch TV with her while I take care of business. I like that ApexCare has good care manor and that they take care of business. They have no problems at all.
Debra W_9
4
|
November 5, 2020
They give him companionship. They could keep the same person coming all of the time.
Ed H_4
5
|
October 22, 2020
They do everything I ask them. I have a lot of confidence in them. I like the quality of the people that they send. We have had only one since March. Before that we had quite a few.
Dagmar S
5
|
October 16, 2020
I needed a caregiver that day and that helped me out by the end of the night. They were very responsive.
James L_18
5
|
October 8, 2020
It is very helpful to me by letting me do the shopping I need to do. They are very thoughtful and they let us know.
Jenny C
5
|
September 25, 2020
I think that the caregiver's approach is sort of a best friends approach. She just cues off of my mom to know whether to be active or a companion. I like their flexibility and the quality of our caregiver.
Anna S_4
4
|
September 17, 2020
They are prompt, and I always have help. I had a little complication with the billing but it is all straightened out now.
Lynn O_3
2
|
September 1, 2020
The girl that we have now takes no pride in what she does. They need to have better consistency, they went through four different girls and we only liked one.
Ann M_27
5
|
September 1, 2020
They have helped the most in just getting the clients through their daily activities. I like that the company has done everything we have asked so far.
Leo W
2
|
August 18, 2020
They could be more alert. They could be better about training.
Julien K
5
|
August 4, 2020
They hired someone to make it positive. Without the person there, nothing will happen. If there is no one then they will find someone else. I like their professionalism and dedication.
Diane P_15
5
|
July 14, 2020
He can be tedious and obnoxious and Jessie is as calm with him as if he were a normal person. She can take care of him without getting him mad. Never having had any other care agencies, I have nothing to rate it against, but I have no complaints. They have been perfectly accessible to us.
Joanna M_1
5
|
July 2, 2020
We were exhausted. They came right away, it was kind of a last-minute thing.
Cathy H_11
5
|
July 2, 2020
They've made my life easier because I don't have to be with her 24/7. I don't live with her, I live next door. They have been very reliable. The caregivers have been excellent.
Jeff H_4
5
|
July 1, 2020
The people they choose to send here. They treat us very well.
Terin Y
5
|
June 3, 2020
They help the most with being here and letting me get a little wiggle room to get some important things done. I like that they are flexible in terms of always being able to accommodate our situation.
Ann t
5
|
June 3, 2020
The caregivers were very good and the management was very responsive. They were excellent. They worked as hard as they could at finding and retaining good help.
Ruth S_13
5
|
June 1, 2020
For me, it was nice to have someone in the house. They are convenient because they came to my home.
Joyce B_11
5
|
May 13, 2020
She was able to drive me wherever I needed to go. I like the caregiver.
Eleanor "
5
|
May 13, 2020
They helped the most by helping my husband and getting him to exercise. I liked that they were very prompt and that the caregivers that I have had were lovely.
Donna C_6
5
|
May 12, 2020
The services gave us freedom. I like that they are flexible and willing to work with your schedule. The company is a little pricey though.
Violet R_1
4
|
May 4, 2020
The interaction and health care checkups are invaluable to her. It's especially important now because I'm not there with her. They've been very responsive and have kept me up to date on any issues, including billing issues.
Mary N_13
5
|
April 21, 2020
They were there for my mom when I couldn't be there for her. Every person we worked with was caring, kind, and gentle.
Art S_1
5
|
March 18, 2020
They do everything that I want. I cannot ask for anything better. It is wonderful that they take good care of me. They keep everything nice and clean.
Linda B_18
5
|
March 11, 2020
They were always very pleasant with me. They are doing fine. I don't think they need improving.
Anonymous_3457
4
|
March 5, 2020
They just need to let me have the workers I would like to get, that would make the services more helpful. They can improve on worker availability. If I need someone to come over and I ask for a specific person, they won't give them to me if it will make that person have over time.
Anonymous_3542
5
|
March 3, 2020
They helped the most by doing things that I could not do, such as showering and putting on my socks. I liked that everything was taken care of as far as scheduling and that I did not have to do any of it.
Betty B_19
5
|
February 27, 2020
The bathing has definitely made it easier for me. At my age, it is getting harder for me to help her with those things. So far everything has been working real well. We have had a good experience.
Anonymous_3382
5
|
February 20, 2020
They will help me shower and they help pick up my house. Both of them that have come do what I ask them to do.
Brian P_5
5
|
February 14, 2020
It's helped me out tremendously. I like the quality of the staff and caregiver coming into the home.
Lisa G_11
5
|
February 8, 2020
They take care of my mom and make her happy and that keeps us happy as well. I like that they've been good with covering each other's shifts if one of them can't make it. We get to keep the same 2 caregivers. They cover each other and there is good continuity.
Effie H
4
|
January 22, 2020
There's nothing I can think of. They help me in most of the things I need. They have been very good. I would recommend them.
Roy F_1
5
|
January 9, 2020
The lady that takes care of my mother does a great job making my life easier. I like that the caregiver we have does a great job.
Anonymous_3157
4
|
January 2, 2020
I am still adjusting to them because there is a difference between being 20 years old and being over 90 years old. It is hard to reach that level. I think they could be better, but I am not sure exactly how they could do that.
Vicki R_2
5
|
December 10, 2019
They're available when we need them. They're available when I call.
Anonymous_2944
1
|
December 6, 2019
It is a great service that they offer, but I don't feel secure leaving anyone with ApexCare. I would not recommend them at all. They need to change the quality of care. If they aren't here to take care of the patient, to straighten up after themselves, and give them the basic needs like food and water, then they should not be a caregiver.
Emma K_2
5
|
December 5, 2019
They helped us the most by teaching us what to do, like how to move Emma around, because we were clueless. I liked that the people were friendly.
Everett L_2
5
|
December 3, 2019
They communicate with him and show that they care. They provide services that he can't do himself. Their workers are professional and compassionate. They know what they are doing.
Jeff G
5
|
November 18, 2019
The services help. I can't be there with my mother all day long. The agency has been very helpful in keeping someone who has some knowledge of my mother there and available for her.
Leanne F_1
5
|
November 16, 2019
They provide a caregiver who is able to handle small errands so I don't have to. They are personalized to the needs of my loved one.
Jennifer S_11
3
|
November 12, 2019
Someone showed up when they weren't supposed to be there. He is not super dependent as far as needing assistance with feeding and bathing. They provide companionship. There was one time when I was reminding someone about a period of time that we wouldn't be needing care. I had to make that point twice. I understand. I have little brain gaps too, but to me, when you do things like that, you should write it down.
Bob S_21
5
|
November 7, 2019
She goes to the store for me and takes me to doctor's appointments. They are excellent, and the caregiver I have is perfect. She does everything that I want or need. I would recommend them to anyone.
Chalon R_1
4
|
October 16, 2019
For what we received, we were paying too much money. I would not badmouth them. I might recommended them.
Kim S_10
5
|
October 7, 2019
They help with everything. They are the reason she is home. They are professional, and they communicate well.
Kimberly W_1
5
|
October 1, 2019
I would like it if they did medication. I like the resources and customer service.
Dolores & Alex V
5
|
October 1, 2019
We really appreciate it because it has allowed us to spend time with them as a family. I like their flexibility. It is nice that they know how to take care of people with dementia. We have had instances where we need someone quickly, and they do everything they can to get someone that is a good fit for my grandparents.
David O_4
5
|
September 26, 2019
It has helped tremendously. It lets me get out of the house. Every time I have to change things around, I have no problems with them providing somebody for us.
Marjorie C_3
4
|
September 11, 2019
I only have somebody twice a week. They send qualified people. I have been happy with the lady who takes care of me. She has always been on time, helps with what I need, and goes right to work. Some of the ladies think they are here to talk, and you have to tell them what to do, but my lady has a routine.
Ercira P
5
|
August 15, 2019
If she needs to go to the bathroom, they take her. They also help her to get what she needs. It is a good agency, and they are doing a good job providing the care. That's why we keep calling them back. They are also on time when we need them to be.
Marty W_1
5
|
August 12, 2019
I like that they are very good about letting us know when caregivers have a change of schedule. I've never had to be in a panic of getting someone in, and they always take care of it. They are very good about making sure the shifts that we pay for are covered.
Carol S_31
5
|
August 5, 2019
My caregiver makes a difference, is outstanding, and helps with my mom. I have already recommended it to other people.
Anonymous_2117
4
|
July 24, 2019
They assisted me when I needed to get in and out of bed, mostly. That was their biggest thing. The people that came out which were different, and it was a little uncomfortable at times. They are different personalities. They give care, but they operated in different ways.
Don & Sally M
5
|
July 18, 2019
They need to be trained a little better. They are very reliable and do pretty good job.
Anonymous_2187
4
|
July 3, 2019
There isn't much they could do to make it easier for me. I am satisfied. I think it depends on what type of care the next person needs.
Jay S_2
5
|
June 24, 2019
They have been very dependable. They are all friendly and trained.
Charolene V
5
|
June 17, 2019
They come in and help me feel comfortable about someone in my house that I don't know. I told the caregiver that I'm adopting her. I feel comfortable with it. The ones that have come over in the last year have been wonderful.
Julie P_7
5
|
June 11, 2019
They provide mental well-being for us by helping us know that someone is with her 24 hours a day. Our worry and burden has gone way down. I have recommended ApexCare because they have sent out some high quality caregivers.
Rod N_1
5
|
June 3, 2019
After all, they provide one-on-one care for my dad who is in a memory unit. If I didn't have extra people there, it would be very dangerous for everyone because he can be aggressive, but my dad won't partake in anything unless he is prompted. He probably would have faded a long time ago without them. They are very responsive and flexible with scheduling for my dad, and it is convenient because I am dealing with an agency but at the same time when dealing with an agency, sometimes the skill of the caregiver can vary. It's hard to give a completely glowing testimonial because my dad is difficult. It's hard to tell if it's kind of them or us.
Kathy H_10
5
|
May 28, 2019
I think she needs to have a little more power or control over the caregivers because she likes to tell them what to do. They communicate very well and are positive about things.
Judy S_4
4
|
May 16, 2019
Once she adapted and learned how to negotiate the things she didn't like, she came to like home care more. My mom doesn't want to stop home care. They are always eager to accommodate the needs and the requests that my mother represents.
Rebecca/Emily B
5
|
April 23, 2019
They give my loved one peace of mind. She has weak muscles, so they help her with things that require strength and flexibility. They are very communicative, and if there are any problems with an aide coming, they will let me know so I can always get in touch with them.
Anonymous_1724
5
|
April 23, 2019
They help the most with showering my loved one. The caregivers have all been personable, nice, and skilled.
Anonymous_1782
2
|
April 4, 2019
Some of them have a positive experience and are excellent and others have a negative experience. They need to find and keep the right people and have consistent people and communication.
Carla H_4
5
|
March 5, 2019
We couldn't manage without them. My loved one requires total assistance with everything, and they are able to do it all. They help her get dressed and get out of bed. Their service is very dependable and their prices are reasonable. We have been very satisfied with the quality of the caregivers. I've been with them for five years and they have been great.
Ernest Z
4
|
March 4, 2019
They have freed up some of my time so I can get a breather. The care is all new so they are just trying to get to know my loved one. So far they get along well with my father.
Eugene M_4
5
|
February 8, 2019
It's has helped to have them there to supervise her, to have someone there to check on her, and just show that they care. I like their ability to work with the client and the client's family.
Anonymous_1584
4
|
February 7, 2019
Their billing was terrible. They didn't send their bills in a timely fashion. They should have had a little more training from the caregiver's.
Anonymous_992
5
|
December 18, 2018
They were excellent and did very well. They were efficient, very polite, nice and I don't have any complaints. I think it helped me and they were a big help. They were here for me and that makes life easier.
Selma F_1
5
|
December 3, 2018
I don't need a lot from them, but they are always here for my husband when I need to go out and shop. They stay here and watch him when I go out shopping and run errands. They are here so I can leave the house.
Susan S_14
5
|
December 3, 2018
They were courteous and concerned and willing to work with my schedule, and the workers are good. I use them as needed, and they help me with working with my schedule and getting me to the doctor.
Leanne F
5
|
November 6, 2018
They are very responsive to the needs of their clients. They are also responsive to the families. When the caregiver is with my mother, who has dementia, I am not worried.
Enrique M
5
|
November 5, 2018
I really liked their attitude and willingness to help. They helped the most with their advice.
Bob S_10
5
|
November 5, 2018
The caregiver I have now is perfect. I'd hire her myself. She does a great job at keeping the house clean. She gets me to my appointments perfectly.
Gloria P_3
4
|
October 23, 2018
It is mainly the cost. It is a little high. They take care of my mom, so it is good to know that someone is taking care of her needs while she is living independently.
Everett L_1
5
|
October 11, 2018
I like that the girl who comes understands my brother, she is a good communicator, she provides everything he needs. She is able to enhance his well-being and morale. They make his life easier by doing sponge baths, change his linens, cleaning his room, communicating, speaking to him, and they remind him of his medications.
Lidia K
5
|
October 10, 2018
They were very professional. The girls that I had were outstanding. I couldn't have done it without them. They were a godsend. I had a lot of things to take care of with family business. They made me feel comfortable leaving. I was assured that my mom was taken care of.
Gerry P
5
|
September 19, 2018
The group has been very helpful. They've been very polite and have provided a minimum of three hours, which fits our schedule. They help with anything and everything, like the bathing and the dressing that he requires, and that's really helpful.
Cathy N_2
5
|
September 15, 2018
I liked the person that came in to help. She was very good with parents. I was relaxed while on vacation knowing that somebody was here.
Marjorie C_1
5
|
September 4, 2018
I've been very happy with the care that they give. They are very helpful.
Douglas M
5
|
August 15, 2018
The person that takes care of me is a good cook and cleaner. She cooks my breakfast. She gets me up and dresses me.
Linda B2
5
|
August 3, 2018
I really like my caregiver. Our caregiver is kind to my mom. She's very dependable.
Dana T
5
|
July 27, 2018
The individuals they have sent us have been very knowledgeable, attentive, and have very pleasant personalities. They have been great. They have taken over the day-to-day care of my father.
Linda S
5
|
July 3, 2018
They have given me some respite.
Floy W
5
|
July 3, 2018
The caregivers are very responsible and good. They are very caring about my father. I have always had an outstanding response from the office. He looks forward to Mary everyday. It is the height of his time.
Merri G
5
|
June 20, 2018
They were very flexible with what I needed. Whenever I needed something, they tried to help out. The caregivers were very supportive of what I was going through.
Gary M_5
5
|
June 8, 2018
They've been very efficient and they give good care. I'm satisfied with them. It gives me time to go to the doctor myself when the caregiver is in the house with my husband. I can run the errands that I need to do.
Elaine J
4
|
June 8, 2018
I can talk to them about what I need, but they send out the exact opposite. It's very hard to find a male caregiver. He didn't know what he was doing.
Joseph S
2
|
June 8, 2018
The first lady met our satisfaction, but the second lady we've had has not been as good. I would like more consistency. At this point, I feel like I wouldn't recommend them, but that could change with more experience. The impact is very positive, especially with the first lady that came. The first lady was good and washed her hair and played games with her. The first lady just disappeared. Tiffany called to tell me they were sending a new person. The second lady is satisfactory, but I want her to get my wife walking and moving about.
Melba B
5
|
June 8, 2018
They are very flexible about the hours. We had people come for two hours instead of four and most agencies won't do that. My loved one did not like having a stranger taking care of her. She would rather have family take care of her, but they still had a good impact.
Francis J_2
5
|
June 4, 2018
Our caregiver was very experienced and did everything that was on the papers to do. The services gave me time to do other things I normally would not be able to do.
Alyce H
5
|
June 4, 2018
They were really good about calling ahead and letting me know that they were coming. If I had any questions, they explained the answers to me.
Paul H_2
5
|
May 31, 2018
They made my mother smile. The administrative staff is wonderful. They were on time, friendly, and knowledgeable.
Linda B
4
|
May 25, 2018
I have good care through them. They try hard to find who needs the care. They provided good care by having someone who is interested in me and who can help me.
Al M
3
|
May 14, 2018
We haven't had any consistency in the caregivers. We are getting a new person today. This will be their last opportunity they keep my business. I was providing my loved one with 24/7 care and now I have periods of time to break away and do other things.
Josephine D
3
|
May 8, 2018
They are good about providing someone to come for my mother, but their communication and follow up has been a little bit of a problem. The caregiver needs to be a little more concerned about taking over if my loved one wants to do something that will be harmful to her. She is a fall risk, and she is forgetful. They need to make sure that she doesn't fall and doesn't make bad choices on her own. The caregivers are still allowing my mother to be at risk for a fall when she walks. The caregivers need to remind her of things that she needs to do because my mom is forgetful.
Diane P_5
5
|
May 7, 2018
I like that they have sent me the most wonderful caregiver in the whole world. She does things for me that I cannot do anymore. I am disabled myself, and garbage day is hard for me. She comes in and does that for me, and it has really made my life easier.
Barbara D_11
4
|
May 4, 2018
I appreciate that they're willing to help me and come to me. I have liked that they're willing to come out to me, regardless of whether or not I'm scheduled.
Julie P
5
|
May 4, 2018
The best thing about them is that I always get a real person on the other end of the line whenever I call, and I can call 24 hours a day! They make a huge impact on our lives. I don't have to be concerned about my mother-in-law falling now, and she is actually eating better now.
Cheryl P
4
|
May 3, 2018
I think that the intake person was awesome. The communication was very good between the office and scheduling. Everyone was very helpful. We needed someone to be with my father while we were at work. It gave us comport to know that he was not home alone. For the work they did, it was very pricey and that was disturbing for my father. They did give him baths and feed him and things like that.
Cyndy P
4
|
May 3, 2018
I like their flexibility in scheduling. It is an adjustment to have them in our home and we are trying to adjust. It is hard having someone helping. It relives a burden off of my husband and I to take weekends and nights off. It allows me to go to work.
Lonte R
5
|
May 3, 2018
I like the quality of the home care providers. They do a very good job. The caregivers help me get to my dialysis and fix meals for me.
Sylvia L
5
|
April 23, 2018
They are dependable, came on time, and reliable. I had to go to the DMV and I didn't have any way to get there, so they took me.
Susan N
5
|
April 20, 2018
They are very conscientious about getting back to me and working with me. The household chores and being able to take them to their doctor appointments have been very helpful.
Sanford D
3
|
April 18, 2018
There is no follow through, they try to control what I do too much, and I am put on hold so that I can't get someone here to train until the next week. I've paid for this service for thirty years, but they keep telling me to pay for different things. There needs to be a positive attitude from the staff. They should also ask what I want instead of telling me. There also needs to be clarification on the billing. They keep trying to change what is covered.
judy m
5
|
April 17, 2018
Overall, I think that they are a pretty good company. Most of their people are pretty well trained. One time I needed them and they weren't able to give me any help because they didn't have any people. Maybe they are short on staff and need more help.
Betty G_8
5
|
April 14, 2018
I already have recommended them. I think they are very professional and concerned about the caregivers they send to my home. They take advice regarding what we are looking for, and I think they do a great job. We have found someone we really like. It isn't the first time we've used an agency.
Sandra S
4
|
April 6, 2018
I found that the healthcare workers were quite competent and timely. They cleaned the house, they assisted me and helped me get in and out of the shower, and took care of cleaning up after me. I live alone and really needed the help.
Marilyn H
4
|
April 6, 2018
When anything came up, ApexCare was very accommodating. When they indicated to me that they were going to change companions for my mother, they did their best to find a good fit. They listened to what I needed and were able to meet that need. My mother was in memory care, and we just wanted somebody to spend time with her because my sister and I could only get there a couple of hours a week. It gave me peace of mind that my mother had an additional visitor.
Everett L
5
|
April 5, 2018
They are reliable if something happens, they call me up immediately and tell us if a caregiver is not coming, and they send us a substitute. The workers here not only provide personal services, but they are good listeners and communicators with my brother.
Paul Lee C
4
|
April 4, 2018
So far, they have been very good. We like the caregiver we have right now. They're very helpful, especially to my wife. They seem to know what to do, and they do it.
Roberta R
5
|
April 3, 2018
I am just very lucky with the girl that they sent. The first one did not work out, but then they sent me my current one. My caregiver cooks my meals, puts some in the freezer for when she is not here, and she is a wonderful cook.
William N_2
5
|
April 3, 2018
The people that they have brought out have been excellent in some cases. I am able to go out and do my errands and go to doctor's appointments, which I couldn't do before.
Rebecca B
5
|
April 3, 2018
They are easy to communicate with. Sometimes when the schedule changes it can be a mix up, but that is not always ApexCare's fault. My daughters go to college, and they require things that need strength, and the caregivers help them with that and eases my mind.
Connie F
4
|
March 20, 2018
Part of this is our unique situation, but part of it is that some of the personnel don't really have their heart in it and they are a little rough. We've been having a hard time recently. They need to send people who are more invested.
Jennifer N
5
|
March 17, 2018
The main caregiver is awesome with my loved one. She is good with him and knows how to encourage him. Because they are here, it allows us to go to work.
Everett D
5
|
March 14, 2018
The caregiver that comes in seems nice. They help me get away when I need my time off.
Carla H
5
|
March 8, 2018
We've had wonderful caregivers They work hard to match the caregiver with my loved one's personality. They're professional and very dedicated. I couldn't manage without the caregivers. I know that there's always somebody that I can trust to manage things well.
Anonymous_607
3
|
March 8, 2018
I am just really picky, and they do not seem to have the education that the others have. I would feel better if they were better qualified to care for me. They helped my loved one out a fair amount. They were just adequate at this, though.
Marjorie C
5
|
March 7, 2018
I have been very satisfied with the caregiver coming to help me. The things that I can't do well by myself, my caregiver helps me with. They told me if I wasn't satisfied, I could let them know and they would send somebody else. I think that the services make my life easier because daily tasks are hard to do.
Anonymous
4
|
March 6, 2018
I have had some issues with the scheduling, but sometimes, they are not quite prepared to have people brought to our house that we know or have had before. They always shuffle people around a lot which is a little bit frustrating. I would like it if the company could be a little bit more transparent with me. I like the people who come, and they have been very helpful.
Catherine B_6
4
|
March 5, 2018
They are clear on their communication with me and are able to find caregivers. They seem to be attentive.
Gladys M
4
|
March 5, 2018
I've been happy with them because there have been a few caregivers that have been really good. The caregivers are right there, and I'm happy with what they do for me and my wife.
Marlene S
5
|
March 5, 2018
I just had a good experience with them. I've had consistent caregivers, and if they can't make it, they get somebody to fill in. They take me to doctors' appointments and help me around the house with things I'm not able to do.
David O_7
5
|
March 5, 2018
I can reach them anytime I have a problem. When we had problems with some caregivers, they had somebody new the next working day. I can run errands without worrying about my wife.
Tom S
4
|
February 14, 2018
They're on time and they're very conscientious. They follow me with my wheelchair when I go for a walk, and they help with fixing my meals. They're good about helping with some general things too.
Marcia C
5
|
February 14, 2018
I like using them because they work with me. If my loved one does not match the caregiver they find someone that does. It is nice they try to match the caregivers. I do not get stuck with people my loved one does not like.
Karen R
5
|
February 5, 2018
The case manager is just top notch. The office staff has been there for us the minute that we needed something. We have 24 hour care. Our main gal is like the sister from another mother to me. She has been my rock and friend through all of this. She has an amazing connection with my parents.
Jim L_6
5
|
January 16, 2018
In the future, I would definitely consider it again for myself when I can live at home again. They are very good and helpful. They were very helpful, and the caregivers were very good. In a couple instances, I had to go to the bank or pharmacy, and they drove me. They also cooked some meals for me too.
Faye E
4
|
January 3, 2018
I haven't had any problems with any of them, except for one. She sat in the kitchen and talked on her phone. I didn't say anything for a while. I never did. I turned her in. She kept talking on the phone all of the time. Otherwise, she was perfect at everything she did. I said something to her about the vacuum and she said she had vacuumed two days ago. They've been really good if somebody calls in. It has helped me a lot. They call me and tell me that so and so's not going to be here and they say who's going to come out, and if they can't find someone, they call me again and try to get someone else.
Walt B
5
|
January 3, 2018
The person I deal with is on time every time. My mom's on hospice and they didn't expect her to live a month, but it's been going on for over a year.
Curtis L
4
|
January 3, 2018
At the time when I called them, they weren't recommended to me, but they did what I asked them to do. I was satisfied. It helped the family members who were providing the care and gave them a break from the daily grind.
Henry M_1
4
|
January 3, 2018
They are efficient and they include me in decision making. The services are a tremendous relief and give me time for myself because my loved one cannot be alone.
Gloria P
4
|
January 3, 2018
They could provide more consistent caregivers. I think just companionship is what helps. My mom has dementia and there's a strong emotional component to it, and supporting her and providing her a happy environment has made a big impact.
Jeanne M_6
5
|
December 12, 2017
ApexCare is on time, the person they send is efficient, caring, and we are happy with their interaction with my relative. Bathing and personal care has been made much easier. We have been able to do some cleaning we haven't been able to get to.
Regina K
5
|
December 8, 2017
ApexCare provides great services. ApexCare has made life easier by exceeding my expectations.
Kathleen G
5
|
December 5, 2017
ApexCare is very responsive, and the care provided is excellent. ApexCare made my life easier by providing reliable care as needed for my mother.
Jeannie F
5
|
December 5, 2017
I would recommend ApexCare because they've been dependable and if there's an issue, they respond quickly. They're just on top of things. ApexCare does the best they can. They're very proactive with what needs to be done in my parents' house, and I think they've done a good job.
Laloni R
5
|
December 5, 2017
ApexCare does a good job, and I have been satisfied with all of the caregivers who have come out. We need ApexCare, and they provide care so that I don't have to worry when my mother-in-law's personal live-in caregiver can't make it.
William "Bill" M
5
|
December 4, 2017
ApexCare was a very considerate company. ApexCare made my life easier by having caregivers to help my husband with anything that he needed at the time. They informed me of everything that was going on.
Mike D
5
|
December 4, 2017
We went through several agencies and ApexCare is the agency that found someone that could lift my husband. ApexCare wasn't around very long. ApexCare allowed me to work. I was the primary caregiver for my loved one. ApexCare had to feed my husband and take him to the bathroom.
Elizabeth C_7
5
|
December 4, 2017
ApexCare is good, and that I like the caregiver that comes to my house because she is very nice to talk to, and does her job well. ApexCare has made my life easier because it is nice to have someone, and I am glad that I am better and can do a lot of things with them. It is nice to have someone around for me.
Anthony C_2
5
|
November 28, 2017
ApexCare does pretty good at case management. ApexCare's services are helpful to my mother because she is about to burn out. They convinced my parents that the services would make a difference, and they have.
Michael W
1
|
November 27, 2017
ApexCare did not have great personnel. It started to make me worry about leaving my son in their care.
Diane P_6
4
|
November 22, 2017
ApexCare sends classy caregivers to my home. ApexCare significantly impacts my life because I am able to get out and go shopping and do chores outside the home I wasn't able to do before.
Corinne M
5
|
November 21, 2017
ApexCare is good, but expensive. ApexCare gave us some welcomed relief.
Addie M
5
|
November 21, 2017
I can trust ApexCare's employees. I don't have to worry about my family member as much. ApexCare is good about fixing food.
Patricia "Pat" C
5
|
November 20, 2017
ApexCare is prompt and polite with their services. ApexCare is here to do things for me that I can not do anymore.
Marilyn H_9
4
|
October 27, 2017
ApexCare provides a caregiver for my mother to have as a companion which is good for her. My mother's services allow me to have time to do things that I need to do while my mother is being taken care of by caregivers.
Anonymous_1557
5
|
October 26, 2017
ApexCare has been able to provide the services that I need. The caregivers from ApexCare help me get my shoes on and button my shirts. They help me in the shower.
Julie P_3
5
|
October 26, 2017
ApexCare has been awesome. They are very good at communicating with me. They were willing to work with me, and they are flexible in their scheduling. I can call them whenever. The caregivers from ApexCare take care of my mother-in-law. They will take her to her appointments and they make sure that she's safe.
Anonymous_1556
4
|
October 25, 2017
ApexCare sends outstanding caregivers. They are an easy company to work with. ApexCare helps me get sleep at night because we have them come when we want them.
Dan R_3
4
|
October 24, 2017
I had absolutely no problems with ApexCare. ApexCare took the burden of care off of me.
Lonte R_1
5
|
October 24, 2017
ApexCare has great personnel. ApexCare has helped me to cook, clean, and do many things.
Barbara R_19
5
|
October 12, 2017
I would recommend ApexCare because I like the caregiver I have. They are knowledgeable and know what I need and takes care of everything. ApexCare has made my life easier because I know there is a place to stay and someone to meet my needs.
William N_3
5
|
October 12, 2017
ApexCare has wonderful caregivers. However, some assistants are very irregular. The care from ApexCare is critical for my husband.
Elizabeth772758
4
|
December 7, 2016
I have been using ApexCare IHC since last October. They provide care every day for about 7 hours and 3 hours on Sunday. Most of my caregivers are excellent. They are very responsive to anything I ask.
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About ApexCare in Sacramento, California
ApexCare is a Senior Care provider in Sacramento, California that offers residents Home Care services. Contact ApexCare for more details on services and rates.
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