Boulevard Rehabilitation Center

Millie Walker

These people are horrible ,they won’t feed my grandfather they forget his trays.They keep him on the same clothes.He is bedridden now due to the lack of care .He got bed sores and caught a infection due to the lack of care.The staff don’t care about the patients .They hang up when you call.The worst place ever,I would never recommend this place to a ant .It’s just the worst I ever seen .

Celia1934

STAY AWAY from this place. It is the worst I have ever seen. I was in there in person every day and the lack of care is total incompetence at best. I would not put my worst enemy in this location. RUN! I understand being short staffed but then stop admitting more people than you can handle. BAD care is worse then no care since you are doing more harm. CLOSE the place if you can't handle the work.

Eilima

My husband was admitted due to a fall in Oct 2021. One night aide, during the week, who was studying to be a nurse, was wonderful. The other one gave me a hard time many times when I requested something. The weeknight nurses were very cooperative. My husband, who had dementia, often tried to get up from his wheelchair, forgetting that he could not walk by himself. One day, the last person to be with him was the PT person. She did not secure him properly next to the desk and he got up and fell. Off to the emergency room he went and came back with multiple bruises on his arms and knees. One day, I got a call to call his orthopedic doctor because he broke his thumb. When I came in, it was swollen and black and blue. They never wrapped it and the orthopedic doctor was very upset. I asked him what happened. He said it happened in the bathroom. I accompanied him with the aide many times, and the only way that could have happened, was if someone was not paying attention to him getting up and he tried to grab the rail and him it very hard. I asked the administrator to find out what happened. She never called me back. He also got pneumonia. I heard the coughing, told them and they said he was ok. Two days later, I got the call that he had it and was on antibiotics for 5 days. I was there every day during the month he was there from afternoon until he went to bed. The only reason I chose this place was that it was the only one at the time, that would allow me to spend the time with him and because he depended on me and that was important to be there. They do not have good ratings.

RTBT

My mother was admitted to Boulevard Rehab and I repeatedly called to get an update on her condition. It took 5 days to get a response, but a medical team finally called. They advised mom was stable but in isolation. The said mom would be released in another 5 days. I didn't hear from anyone again until 5 days later. On August 5th, I received a phone call advising mom was being transferred to the Brookdale East Emergency Room and she may not live through the night. Sure enough, on the next morning, August 6th, my mom DIED. Never allow any of your family members to visit this horrible facility.

trai

My relative was transferred from a hospital to receive physical therapy from a fall which ended up being 10 minuets maybe 3 times a week. When I questioned why she was receiving so little and why she was doing her arms she said she was an outside contractor. She was left in bed with a depends which they would change once a day, They do not shower the residents. I had to clean her hair using dry shampoo. Food was subpar and served barely warm, one day the forgot to feed her dinner and when I called the desk they gave her a cheese sandwich. Her dirty clothes were kept in a cardboard box on the floor and never washed. My sister was visiting one day and had to kill a roach on the floor. When she reported it they said they come from the hotel next door. When ever you ask questions the staff tell you there busy and you have to wait. She ended up leaving this place in worse shape then when she got there. Keep your relatives out of this place, they are clearly there to make a profit and do not provide the services that they state on there website.

Holly Susan

Definitely the best care In nursing homes. Unfortunately my mother passed away on January 12th in hospice but she was in Boulevard for a month or so. This place is a gem. They care about their residents and treat them with dignity. The nursing care is excellent and I know first hand because I am a nurse. My mother was immobile and she was well taken care of. Please consider Boulevard for your loved ones if you need to. Thanks to them from the bottom of my heart !

Dmiller23

My Mom has been to this facility four years in a row due to falls. She is now a full time resident. We are both very pleased with the facility. The nurses, cna's, and empolyees in general are all very friendly always willing to help when necessary. They are always cleaning the rooms and communal areas. The area in need of most improvement is the food. My mom isn't a complainer, who says its okay they are trying. Many of her fellow residents have told me many times that the food is terrible. I highly recommend this facility for your loved ones. Staff is fantastic I know my Mom is in kind caring hands. Thank you Boulevard Rehab!

HighlyFavored21

Great staff, excellent care. I highly recommend them to care for your loved ones.

Anthony Rinaldi

My mom was in this Rehab. Last Saturday evening she was transported from Bethdesna Hospital in Boynton Beach, FL. She looked great! Went to the rehab and within 3 days I had to have her removed and transported back to the emergency room! Why...The staff there does not have the correct equiptment that she needed! I waited for 6 hrs for the doctor to see her! Never showed up??? Had I waited another hr. she would have not made it thru the night! Poor service! Understaffed! Miserable staff who could hardy speak English and need to learn how to smile every once and a while! The place smells of urine and poop! Walking down the hallway all you see are people who really need help and are left there to die so they can make room for another patient! I have no idea what these so called nurses are there for! There are a few that are nice and professional but the rest are just there to make a fast buck! Sad but true! What happened to our health care system? Who is inspecting this facility? The last day I went to see my mom, (before I had her removed,) I saw an elderly man in a wheelchair in the hallway! As he looked into my eyes and could see my negativity, he said to me....Son...It could only get better! On my way out with my mom on the stretcher, I looked at him and said...It can't get any worst! He laughed and said... good move and best of luck!

jthem

I was a resident at the Bradford Medical Resort and received excellent care. Cora was outstanding with her services. The therapy I received was excellent. The therapy team was very friendly and met my needs. I am able to return home feeling confident and I am much stronger than I was when I came. Thank you Pomeroy Living Rochester Skilled Rehab for the quality service and to the entire staff thank you. I will recommend this place for rehab to others. I also met new friends while I was there. J. H.

Mooreebeth1234

I have been a resident at Boulevard Health Center a few times and each time I'm always pleased with the service provided by nursing, the Physicians, the therapy team. Also dietary was great in the area of providing the meals every day. Everyone was friendly and concerned about all my needs. I found that the staff was very courteous and was there to answer all the questions that I had. I am satisfied with everything and I would recommend this facility to others. The rooms were very comfortable and to have housekeeping clean everyday was awesome. Maintenance was always there to assist if anything needed fixing. Great team!

SandyB63

No hot water, patients left dirty and un changed for hours. No hot water, not even luke warm

Caring112832350

My mother was in Boulevard Rehabilitation Center, and their activities were probably the best out of all three places she had been, but with helping the family out in a bad situation, they were not. The room wasn't that bad. They had bingo, and there's a place for them to go outside with their family. My mom had bad dementia and they let my mom go home with my father who had lung cancer when I wasn't even in the town to say what's good or not. They shouldn't have allowed my mom go home with my dad. It was a very reckless situation, and they didn't care. However, it wasn't that dirty, they didn't lose her clothes, and they had good activities.

EHenderson

My Aunt was a resident here and although its reputation was not good at first, my experience there changed everything. My aunt was there for Rehab and my experience there was nothing less then spectacular. The CNA's were caring and the nurse's were attentive. My aunt had a few medical issues which the nursing staff and doctor took care of immediately. Her room was clean and any issues we had were promptly dealt with. It's an overall good place, and we would definitely go back if needed.

LindaB123

My mother was at Boulevard Rehab for 3 weeks while recuperating from surgery. This was our first experience in a nursing home/rehab. I was pleasantly surprised. The facility was clean and most of the time no smells. The therapists were great. The nursing staff were attentive majority of the time. Food is ok, needs some improvement. It's an older building but they take care of it. My mom has surgery on her other knee in 2 months and she will definitely go back there if she needs to.

Jack1234

I would definitely recommend this place especially the nursing on south wing unit. They know the patients very well and able to give the information and help right away.

NB456

A close friend of mine had her mother in this facility and I spent a lot of time there with her. The facility and her room were very clean and the staff were very attentive, caring, and professional. The Therapy Dept. was wonderful and got her back in shape and back at home in no time...as did the Nursing Dept. I found the room to be spacious. Most notably...the facility did not smell when you walked in! I would recommend this facility in a heartbeat!

Atira

Boulevard manor was very clean in the inside and looked very professional. They’re very caring, and I was pleased. I’ve been to the cafeteria, and it was clean. The room of my grandfather in law was set up so nicely; it had a TV, a computer, a transfer chair, and two beds. They were pretty much secure.

booboo21

My sister was there and I was with her daily. The room was filthy and the shower and bathroom was even worse. Nurses gave meds at their convenience and not always when needed. In general, a despicable place with food that was worse than horrendous. Have seen cleaner animal shelters.

Elaine24

My mom was at Boulevard Rehab Center. The staff were very good. Mom said the physical therapy wasn’t difficult enough and she thought it was very easy there. The setting was like a hospital-type setting. Their food is terrible, terrible, terrible. We ate with her, and the food was terrible. Their dining was OK though. They have some pretty good activities, but I think they need to improve on these as well as their food.

Kevin13

I was able to visit Boulevard Manor Nursing and Rehab Center and the place needs a little bit of updating. It was also an older facility, but the people were awesome. They have been there for a long time and they were outstanding.

My screen name

Do not bring your family member here! My mother left here with a urinary tract infection, was dehydrated and needed to be hospitalized.

Lisa1973

My mother was brought here after surgery. The food is disgusting and the place smells horrid. The staff never ame around until she was leaving to ask how it went. I would not recommend this place to anyone