Woodward Hills Nursing Center

understaffed 2

Some of the rooms are way too hot, others too cold Nursing staff is overwhelmed and make a lot of mistakes. Medications disappear and then often have to be reordered or you can be given a similar one that belongs to another person that is not the same MG. So many nursing agencies rejects replace the understaffed nurses that can be quite lazy and hard to find at med time. Lots of lazy nursing staff and clickish attitudes. Not sure what other facilities are like now, but I would only recommend this place if you are healthy and not relying on much medical care. PT and OT are very good,

very disappointed 123

If you're worried about someone who needs extra care it's not going to be addressed close to properly. Two nurses for 48 people is almost typical for an evening especially a weekend. Nurse's assistants can be very few and far between. Absolutely I would never consider using this facility if the family member you have is not able to speak up for themselves and seek help because you will not be able to find it even if you are chasing them down. They are so understaffed and unable to handle any fragile type of situation. Most of the nurses seem to come in from agencies and you may only see them a few times if that in a month If you are here for an extended period of time you may see a nurse more than once, but if you were here for 2 week's, you may never have the same nurse twice. I have seen nurses aides leaving for the day and the nurse saying to them did your replacement already show up? And they keep walking and say "no but our shift is over" . There is no integrity in a lot of staff and no one ever knows who's replacing them nor do most of them wait to be replaced. There are nurses that show up late and others that leave on time and there's a gap where there's sometimes no nurses to be found. I must commend the PT and OT and I would say the food is more than adequate. But if you are there for medical reasons I would highly consider looking elsewhere. You do have a button in your room for when you need help, it could remain lit up for an hour and a half and still no one may show. A lot of the girls will tell you lies to appease you when there's no one available and you have a situation that you feel you need immediate attention for. If you're a healthy person recovering from an injury you're probably fine. But if your loved one is sick and in need care, I would never ever recommend this place. Don't be surprised if you're walking down some of the halls and the smell of urine is overwhelming. Especially by all the high 200 numbered rooms Even the management is quitting and understaffed

MyMothersKeeper330

We chose this place for Mom yo go after a fall with 3 fractured ribs. Upon checking my Mom in, she was complaining that her knee started hurting really bad. She was transported from the hospital by Ambulance. Noone seemed to care or know how it happened. My Mom asked what to do if she had to go to the bathroom? The person in charge told her to just go on herself untill she is checked in. I asked for a Doctor about her knee. Two days later and still no Doctor. Yesterday they didn't give my Mom utensils with lunch. She kept pushing her call button and waited so long that she had to eat with her hands. They put diapers on her and left her soiled for hours. When she pushed her call button, someone told her to stop pushing her button so much. I called and told them she is laying in her bed soiled, when they came in, Mom asked "Are you here to change me"? The person said, with an attitude, "I guess". I did speak with a Supervisor who apologized that she was out yesterday this will not happen again. We will see but these things should of never happened.

S T Williams

If you're looking for a skilled nursing facility this was not the best place for my mother. It is a very nice looking place with a nice dining/activity area and garden. My mother liked her pt and ot there. Some of the nursing assistants are attentive and helpful and others are not like most of these places. My mother's roommate wanted to stay longer. She was told insurance would cover so much but it didn't and she was told that she would basically end up paying $400 a day for 2 days she over stayed. We thought that was bad. I even went to their billing person that same day July 25th to make sure my mom was ok. She assured me that my mom didn't owe anything yet. Then the next day I called insurance per a doctors suggestion to make sure my mom would be covered for in home care as she was supposed to be discharged the next day. Found out her insurance company had sent in 2 letters for denial of coverage with no response from the facility so my mom had over stayed 6 days. I was assured her in home therapy would be set up before she left. I was told a doctor appointment would be made before she left. I was told the director of social work and the case manager would contact me before she left. None of these things happened. A week later insurance tells me they still haven't done anything to fix the situation. The director of social work did respond to my emails but the case worker never contacted us to tell us what was happening. I'm sure my mom like her roommate is going to get billed due to their mistakes and negligence. They don't care. Be warned management here needs to be upgraded. Check with your insurance often to make sure your loved one is still covered if this was your only option. Mymom even wanted to leave early by July 22nd if she could but they said she had to stay. Got off the phone with insurance today and found out this facility isn't planning on doing anything to fix their mistake.

Judy

My husband is at Woodward Hills Nursing Center. He is in long-term care right now. He has been there for four or five months. The care is mediocre. They seem to have a revolving crew of people. They never give him a bath. They say they're going to do stuff, and they never do. As for activities, he doesn't participate in anything; he is in bed. The place is clean. They have very nice physical therapy room and very nice therapists.

SC8181

I do not recommend this place. My mom was ignored for hours she would ring the nurse nobody would show up for hours, the staff did not follow physician orders and did not dispense meds properly. Although they write in the chart they do everything perfect. It’s nearly impossible to see a doctor or even get approval for immodium. My moms wound dressing was not changed enough. They pushed my mom out of there and 4 days later she was back in the ICU with sepsis and passed away. Please don’t sent your loved ones here. One good thing I can say is my mom loved the food.

T rH

The facility does not have nearly enough staff and the staff they currently have is uncaring and indifferent to the patients needs my Dad was left dirty after a accident and was not cleaned for hours do not leave your relatives here unless you check on them regularly.

Pam

My mother is in a rehab center at Woodward Hills. She's been there before, so we're pretty satisfied with it. It's clean, and they're professional. However, sometimes they have success with her, sometimes they don't. The facility is geographically located between her family members, so it's convenient for us. It's a nice facility, but the staff is inconsistent. Sometimes, you have doctors and nurses who are extremely attentive and communicate with the family and they update her treatment plans three or four times during her stay. Sometimes you get a doctor who doesn't, you rarely see them, they don't return your phone calls, they can't come there to visit. And sometimes you have caregivers who are not very gentle with your parent. It's been inconsistent, and it's extremely expensive.

fostercoleman

My wife’s 85 year old aunt otherwise healthy except a uti went to this facility aug 2020 for rehab purposes to walk better and because of covid we couldn’t visit at all.Within 2 months they sent her to wbt hospital where she was found to have bedsores was malnourished,bruised and she looked terrible and could barely talk asking us to help her and within a 10 days died in hospice care at wbt.

MaryAnd

DO NOT SEND YOUR LOVED ONE HERE FOR HOSPICE CARE! My mom (with terminal cancer) was in pain for over 72hours after she was changed from a rehab to hospice patient because both physician and nurse practitioner would not order or follow through with hospice medical orders. When questioned, I was told that the "morphine will make your mom too sleepy" and that she had to ask for her medicine when needed (which I told them that she won't remember to do.). Very upsetting to not have Hospice care team free to care for my mom's pain and dying process as that is what they are experts at doing. Once she received the original morphine dose ordered (72h later), my mom said she was comfortable and able to eat her lunch and have coffee. Sadly, she died four days later. I do not want anyone else to suffer as my mom did under these caregivers.

nitabug

I would not recommend this place EVER! Not enough staff and the staff and patients are neglected. We have had to shower my mom in spite of being told they do it 2 x week. Had to wait an hour for assistance to get my mom into bed. Had to call to have someone get her out of bed and she's supposed to be there for physical therapy. The

Marcie L

I went to visit my Aunt there today, this facility is clean, and the people that are working there are very nice.

R.O.

My wife was in Woodward Hills, and that was absolutely terrible. They provide more extensive care, but it was terrible, we just can't stay there. It used to have a good reputation, but it was understaffed, they were undertrained, and overworked. We're very dissatisfied with everything.

DKFrench

Admission Department: The Admission Department should consider the patients’ diagnoses when placing them in the same room. My roommate walked all of the time and I was unable to get any sleep. Nursing: The nurses were friendly, courteous and attentive. I don’t remember all of their names, but the most outstanding ones were Kaylass, Scott, Jerome, Kaylen, Tia and Daisy. Nursing Assistants: Some of the assistants were friendly and courteous, however they didn’t always respond in a timely manner. This could have been attributed to a staffing problem. The names of the outstanding ones were Shanira, Destiny and Vanna. Therapists: All of the therapists were friendly and helpful. Kitchen: The menu helpers were friendly and courteous and helpful with the menu. The food was good. Bathroom: My bathroom was hazardous and unsanitary. Water ran from under the toilet and black substance was on the floor behind the toilet. Maintenance was notified on numerous occasions and it still was not fixed when I left. I was admitted on 1/14/2019 and discharged on 2/6/2019.

Heather jamison

This is the only facility I would consider for a family member. If you are looking for really good rehab and kind staff Woodward Hills is the place!

Cathy Elizabeth

My mom recently had an exceptional stay at Woodward Hills! From the moment we met with the Guest Registration staff, to meeting with the social worker planning her discharge home, our experience was amazing. My mom had a nasty fall which resulted in a head injury. The therapists were so accommodating and so understanding when working with her...she can be stubborn! But with persistence and lots of patience she did get the therapy she required to return to her home safely. Nursing was also very understanding of her pain and reached out to the doctors several times to make proper adjustments. My mom also enjoyed the meals from the "Bistro Menu" - a nice change from the usual fair!

siljms

My brother in law was a patient at Woodward Hills Nursing Center. He was very weak, not eating and in general didn't want to do anything. The physician and dietician made changes to his diet and medications. His recovery was then jumped started. The therapy staff were wonderful. They knew his personality and was able to stimulate conversations which carried on each treatment. He also enjoyed the daily ice cream social. The nurses and assistants were delightful. In a few weeks he was doing so well, he discharged back home.

Georgie12

I had my father at Woodward Hills, for one year. He received great care in a clean facility with excellent food. Compared to other facilities he was in Woodward Hills was exemplary. My mother in law is currently a resident, and our family is once again impressed with her care.

tharnold

Recently my mother in law was admitted to Woodward Hills following a leg fracture. From the moment we arrived, the staff gave her a warm welcome and made her feel at home. She had a beautiful room looking out into the woods where she enjoyed watching the wildlife. She often delays going to the doctor, let alone being inpatient at a facility, but the staffs warm attitude and accommodations made her feel at home. Our family is so thankful for the wonderful care she received from all the staff. Her therapy was top notch and allowed her to return home with the independence that means so much to her. Although she continued to have a leg immobilizer, the therapy staff worked diligently with her to create a plan to allow her mobility, while continuing to heal. Upon discharge, she stated that she was going to miss all the wonderful meals she had. She continues to speak fondly of the staff members who provided her care and thankfully her recent follow up appointment showed the fracture to be completely healed. We are very thankful to all that the Woodward Hills team did to help along her recovery. Keep doing what you do because you are making a difference every day.

Mae H

My dad was in Woodward Hills after his heart surgery this summer and even though he didn't want to be there, that was the best thing for him. His doctor was exceptional as was the rest of the staff. The therapists had him walking all over the place & he was able to go home and is doing very well. Thank you all for such a warm & welcoming stay!

Sean in Birmingham

My father was just discharged from Woodward Hills and I can't speak highly enough about the nurses, therapists, food service team and even housekeeping staff that catered to his every wish. He was incredibly pampered during his stay. Everyone was extremely courteous and thoughtful. They even had a concierge in the lobby that quickly new me by name from visiting so frequently. I would give this facility two thumbs up. My only complaint is that our cooking at home won't be able to compete with the 5-star food he was use to getting every day!

Sharbear2102

I recently had my mother in this facility and she absolutely loved it! The therapists were very friendly and patient with my mom (who at times can be stubborn). She said the food was good and the staff was pleasant to work with. I would defiantly recommend this facility to others!

JPSarge

WH came recommended by a couple friends so when we were looking for a facility for our Mom, we brought her there and had a very positive experience so when, 15 months later, she again had a hospital stay, WH was our first choice. The first day we knew it was a mistake and everyday since has only reinforced it. I would never recommend it to anyone again. Their therapy is decent but they do not keep the family apprised of progress nor do they really seem interested in finding out much from the family. I received one call the day after she arrived but nothing since. Very dissatisfied.

Previous Patient

I was a patient at Woodward Hills for a month for rehab services. The physical therapists and occupational therapists are wonderful, I received therapy seven days per week and progressed beyond what I expected in a short amount of time. The facility is grossly understaffed with nurses and CENA personnel. I was on a bed pan for some of the time and would wait for up to 45 minutes before after putting on the call light for anyone to come. Some of the the nursing assistants had a very poor attitude toward patients and audibly grumbled when they had to assist with the bed pan. No one wants to be in the position of being totally dependent on others for care and kindess and patience would go a long way in making residents feel as it they are not a burden. I would not recommend this facility to anyone for the nursing care, however, the therapy was wonderful.

mad black woman

This place is a place that you should never want your family member to go to the nurses there are just lazy they only help when the family member say something close this one down or do what your payed to do

Tim402865

My mother-in-law is at Woodward Hills Nursing Center now. We really like it. She’s happy there and getting along well. She likes the caretakers and nurses. They converse with her, help her, and answer her questions. When she buzzes the nurse’s bell, they respond within 15 minutes or so, so it’s good there. She likes the food. It’s very clean, so we’re having a good experience there, as well. It’s on the expensive side at $8,000 a month including rent and all the added expenses that she needs, like skilled nursing care. She has incontinence and needs oxygen, so that’s extra. It isn’t cheap but as long as my mother-in-law is happy, that’s where we’re going to stay because we want the best for her. It is in our area, so the family can visit. They have Scrabble, local musicians playing once a week, and free ice cream every day, at which all the people line up and they talk to each other and meet. They have movies at night and sing-alongs. She has some activities that she participates in and when we visit, they have games that we can do with her.

Family of 8

My Mother was in for rehab transferred sent from Troy Beaumont Hospital after 10 days in hospital. The room was not cleaned regularly, she ended up with a broken finger from a staff member, a UTI that ended up putting her back in the hospital, also $70.00 was taken from her personal belongings. I called to report all of the above and received no responds!

Sheree55

My friend was here and she would call and call for help and nobody would come. They discharged her too soon and she went to ICU two weeks later. Terrible.

Truthful Daughter

My mom was in Woodward Hills for about 12 weeks. She was there for rehab to help her recover from leg surgery. During these weeks, our family met with administration as concerns arose. Some concerns were addressed; many were not. Our first experience was when my mom, who never had incontinence issues at any time, including after her surgery was put in a diaper. She was mortified, as were we, but that was the solution to not having adequate staff to take her to the bathroom on a regular basis. She often hit her call button, a staff member would come and turn it off (without taking her to the bathroom) and would say they would be right back. They would not come back, so she would call again, and again it would repeat itself. So for one time she may have needed to go to the bathroom, she may have to ring 3-4 times over a 45 minute period, never having her original need met. The nursing home is trying to meet their standard for response time for their reports, but in fact, these numbers are falsified with this type of practice. So, my mom remained in a diaper for much of her time there, strictly for convenience of staff. Our family experienced many 45 minute waits, despite our pleas to staff and pacing in front of the nurse's station. Although some staff members, particularly in the therapy department were competent and caring, they were understaffed for the amount of care that is needed for the patients WWH accepts. My mom was not given a shower in the entire time she was in the facility despite our requests, as it would have taken time to protect her leg, etc. We asked for linens and changed the bed ourselves when her bed was not changed for days at a time. Bathrooms and pantry areas were dirty. Used patient trays full of food were stacked high next to the place where patient water cups are prepared. The medical staff was not proactive in my mom's care. She became dehydrated and very mentally confused. We suggested the possibility of a urinary tract infection, but it was days before testing and medication was actually done. She fell 4 times due to mental confusion from the UTI , thinking she could handle her leg brace independently, which she could not. Luckily, she was not injured in these falls. It was not until she fell 4 times that the alarm we requested after the first fall was finally used. Staff members did not know how to work the brace on her leg, so each time it had to be adjusted or taken on or off it was a struggle. When I spoke to administration about our concern, I was told they could not be expected to know how to work all the braces. So where does that leave the patient?? We began to watch her medication given very closely, and found that we had to often remind staff of what medication was due when, especially in her final weeks. Blatant mistakes were made in dosage, frequency and forms of medication, particularly during the night shift. She progressively became more and more dehydrated and lost a great deal of weight. In her last weeks, our family had to be ahead of every situation as there appeared to be very little plans or concern about preparing for my mom's passing. As far as many staff members and administration was concerned, it was just another day, when we could have used some encouragement or support in the final days before hospice came in. I waited about a month after my mom died to clarify my thoughts about these events without the emotion of losing my mom. My purpose in meeting with administration was to provide some concrete suggestions on how to improve some of the areas mentioned above which would not require money taken out of their bottom line since it is a for-profit facility. I was told I would have a written response to my concerns, and they were so grateful for my comments and time. However, no written response was received after waiting over a month which is why I have turned to the internet. The only communication received was a bill sent to my mom's house, addressed to her, although she has passed. Our original check was responsibly paid the day we moved out my mom's belongings but sat in a drawer in the business office for 6 weeks with no communication to us regarding it. My hope is that someone from WWH may read this, and begin to address the dignity of the patients in their care and work to provide the excellence in medical care that is described in their brochures. Perhaps if changes are made, WWH could be a premier facility for our loved ones. However, until that happens, I would not recommend this facility unless you are relatively young, and need only physical therapy care for a short stay. My mom and many others who have come and gone from WWH deserve better care and advocates who continue to work towards this care.

Sirlawman

Loud chaotic atmosphere during the day and ghostlike at night, it's hard to get anyone to help you.

Grammy Vicki

I was just recently a patient at Woodward Hills Nursing Center...and I couldn't have come away more pleased. Prior to my hip surgery, my physician indicated that I would probably need to go to a rehab facility following my procedure. Initially I was reluctant, but after touring several facilities...Woodward Hills immediately stood out amongst the rest. The building and grounds are beautiful. I had a room that lead out to a tranquil courtyard full of flowers. Most importantly though, the level of care I received from all of the nurses, therapists, and physicians was top notch. I thought I was going to need to be there for at least 3 weeks, but I ended up making such great progress that I was able to go home in less time than that. Thanks to everyone at Woodward Hills, I'm walking at home with no pain or discomfort. I highly recommend this facility to anyone needing rehabilitation.

M_r1234

Woodward Hills is by far the best nursing center that I have visited. My mom was a patient there for the rehab and I cannot say enough good things about their therapy department. They genuinely cared for my mom and wanted her to get well and go back home. My mom loved the food there, they always have some kind of sweet desert available for her. Everyone was so friendly there and I will tell all of my friends and family members about the wonderful care at Woodward Hills!

Fab engineer

Wow, I can say the building and grounds are lovely. The therapists and nurses are for the most part excellent. The nurses try very hard but the management arranges the nursing assignments in a very disorganized way. A nurse from one hallway may have a hand full of patients on different hallways! This results in those patients not having proper care or supervision and it is really abusive to the nurses that are running literally non-stop to cover their assignments. It seems to me that the people in the offices don't care, it's all about numbers and money but not the care of the patient or the sanity and support of the staff. I heard the director of nursing scream at nurses to answer lights and saw how shaken the nurses were as they tried frantically to cover two or more hallways. This is not by any means the fault of the nurses but clearly the fault of those in charge. It seems they are out of touch. My mother is improving, thank goodness I am able to spend several hours each day with her to insure she is safe. Once again I want to say that although the facility is pretty, the owners and management don't seem to understand how hard their staff works and the very adverse conditions they work under are because of the managements decisions to divide patients among nurses that are already overworked and stressed. I wish the management would listen to family members such as me and understand the basis of good care starts with a staff that are not abused.

Social Worker # 1

I visited Woodward Hills Rehabilitation and Nursing facility in December, 2010. In general, I thought that Woodward Hills Rehabilitation and Nursing facility was an excellent choice for someone that is looking for a placement for a friend or family member. Woodward Hills Rehabilitation and Nursing facility is beautiful both interior and exterior and an excellent choice for placement for a friend or family member. It is just simply gorgeous and breathe taking with a picture look. The grounds of the facility are beautiful and very well maintained and coordinated. The common areas are also beautiful and the surrounding neighborhood is beautiful and has picture perfect views all around it. The common areas are surrounded by acres of land, flowers and greenery for miles and the view is just breath taking. The entire facility also has a picture perfect view both interior and exterior. The facility is huge but it is just gorgeous and so beautiful that it looks like a picture you can imagine the beauty of this facility. The resident's rooms are picture perfect with all matching décor in fuchsia, royal blue, and cranberry with a touch of white, and turquoise blended in the; bedspreads, carpet, wallpaper, walls, and sofas in the patients rooms. Woodward Hills Rehabilitation and Nursing facility just looks so unreal it is so very tasteful to the eye. The food looked gourmet and delicatessen style as if it was ordered by a famous gourmet restaurant. The residents were happy, interacting, and socializing with one another. The residents conveyed to me that it was a lovely place to live and to visit. The facility did not smell and had automatic room deodorizers that automatically release a beautiful scent throughout the entire facility. The staff and management of the facility are very nice, very professional, and very team, task, oriented in their job duties and performance. I think the residents receive excellent and professional care there. The staff was always in sight and asking the residents if he/she needed anything. While I was there, I noticed that the staff, management and the residents all communicated very well together and that the staff and management treated the residents like family. I would give Woodward Hills a five star rating for their excellence and expertise in patient care. Overall, Woodward Hills Rehabilitation and Nursing facility is an excellent choice for someone that is looking for an elegant, sophisticated, picture perfect view and picture perfect look for a friend or family member. I would recommend it to everyone, anyone, and for people over 50 because I know that they would do well there and I know that they would like it there.

lanneberg

My grandmother was in this Michigan facility when she was in her late nineties. She passed away while staying there, from congestive heart failure. The staff at the facility was quite kind and caring. She needed help with bathing and eating and they did a good job. It is hard to have a relative in such a facility, especially when they are losing their memory. The main improvement that I could suggest is that they could call the family more promptly when the patient's condition changes. The facility had a good feeling, nice food for the patient, and a good atmosphere. The best part was the view to the outside from her room. Her room overlooked a nice garden area, and it was really uplifting. It seemed that most rooms at this facility had this same good view. This inspiring view had trees and a small stream, which were both soothing.

KRK188

Beautiful building,furnishings but unfortunately it doesn't make up for staff {not enough}, or unattentive care. The rehab was poor,we have done better since my parent has come home.NOT RECOMMENDED!