Atria Park of Vintage Hills

Stacie

We're not happy with Atria Park of Vintage Hills at all. The rooms were old. We saw both assisted and independent, and they were the same. Seemed like the cabinets and the countertops hadn't been updated since 1970. It was Formica countertops and it's like they tried to put some newer handles on the cabinets. The carpets were filthy. The lady that gave us the tour was unprofessional. We walked in on a grieving daughter. The lady thought the room was empty. A lot of the floors are tiled, and as the food carts go on the tile, it is so loud. We had to stop our conversation, wait for the cart to go by. The residents were sitting and dealing with that sound as well. It's just not a nice place. It was not an atmosphere that I would want my family in, especially for the amount of money that they want for someone to live there. I have found better places for less money.

Provider Response

Barb M7

My Dad moved to Atria last spring, and he’s loving it. When we visit everyone says hi and knows his name. He likes having things to do and be a part of. The staff is welcoming and friendly. He enjoys his life there, and we appreciate this so much.

Sandra McB

Atria provided such wonderful care and assistance to our Mom. The staff always gave her the attention she needed with a smile and a kind word. I can not say enough about how great they were for our family. Five stars is not enough.

Steph33

We were overwhelmed when my Mom was diagnosed with Alzheimer's. We chose Atria Park of Vintage Hills, and it was the best decision. The community is safe and clean, and the staff and residents have brought her renewed joy. My Mom seems content there, and you can't ask for more than that.

Stana

My grandmother has been a resident for a few months. She has become lively and she has a new joy in life. We added furniture from her house and it feels like home to her. Kelly and Steve are the sales managers. They are extremely attentive and accommodate to your requests promptly. Beautiful grounds. Staffing is very caring and friendly. We couldn’t be happier with the location, staff and the reliability that grandma is in good hands.

Provider Response

J Dailey

I am a current Resident. I love being around so many wonderful people. The staff are friendly and helpful. I can drink coffee all day. Very clean and beautiful community. You must see the outside courtyards. 5 plus stars!!!

Provider Response

Prinzi

My mother was living in her own condo but it was time to put her into a assisted living environment. We were a little concerned about her adjusting, but all of our concerns were in vain. She absolutely loves Atria. She now has activities everyday to keep her enthused and motivated. She loves the residents and staff and can’t stop talking about the meals!!! What a relief it is to us to know she is so happy!!!

Glenn

Atria Park of Vintage Hills was a little more expensive and the rooms were a lot smaller. Other than that, it was a very beautiful place and the people were very nice. We met a very nice lady and she was very informative.

Provider Response

Heidi

I've been to Atria Park of Vintage Hills. My brother was there until he passed away. It's a great facility, extremely clean, the people are extremely nice, I remember the food being good, and I think they even have a better chef now than they did a couple of years ago. There's a lot of amenities for the people there. There's a hair salon, ice cream socials, book clubs, little tours, and they take you to your doctor appointments. The gal that gave me the tour was extremely nice, just explained everything in detail and was very thorough. I would recommend anyone to go there. I thought they were very nice rooms, but they only had one room available, and that's the one that they showed us and it overlooks the Rose Garden. It felt homey. They are remodeling their facility. This place smelled very clean and everything was pristine there. I know that they have a wonderful chef that used to be the head chef at the Hilton Hotel up here in Irvine. Their staff is nice. So I was impressed with them then and I'm still impressed with them now.

Stacey

We visited Atria Park of Vintage Hills and it was fabulous. The lady helping us there, Kelly, was wonderful, and very patient. She tended to their needs and took us to several apartment options. It was a good experience. The rooms really needed to be recarpeted and repainted and the cabinetry in the kitchen walls were old and outdated. Considering the price they wanted, that would not work. It really needed an upgrade. The dining room was a very nice area, and they offer a nice buffet, and it looked like a very nice environment. They have a game room where they offer lots of activities and stuff. It is a beautiful building, and it feels very homey, and very inviting. Within the independent living they have their eating facility, gaming room, and what have you. It is very homey with lots of open spaces outside to visit.

Barbara

My overall experience with Atria Park of Vintage Hills was excellent. The community was perfect for my mom and for our family to access. The people were very friendly. It would've been a great place for my mom, but she just wants to stay home. The person that gave me the tour was wonderful. He was very helpful and understanding how the whole facility worked and what they would provide and he was very friendly and accommodating. I saw a couple of rooms and they were efficient, clean, bright, very accommodating, and had everything you would need. We toured the whole property. It was very beautifully kept, with lots of outdoor space, room for having family come to visit, and games to play. It's a very nice facility.

Ro2

My mother moved from Assisted Living to Memory Care in November 2020, under the pretense that she would get more stimulating and one on one care. In Assisted Living, we were told she was just pushing the call button too much. While moving to Memory Care, we were told, would give her more….she actually got less. She was put in her room and offered checks every two hours. She had only one call alert button on the wall by the door, which was difficult for her to reach because she is legally blind and further it was the same color as the wall. We also through deduction found out that the button didn’t work and it took days for the staff to fix it. This memory care facility does not use call assist buttons for their residents. From day one in Memory Care we purchased a private care giver for a couple hours a day and progressively increased that time. At the end of her time at the Memory Care unit my mother had 3 falls in one week, her hospice team requested a bed alarm. The director of the facility said we don’t do alarms here and we don’t do personal assist buttons. They said to me that this was an industry wide practice. Maybe this is a practice throughout the Atria system because as I have searched for other places for my mother to live I have discovered, assist buttons, motion detection and hall cameras are common. One of the falls she had was in the hallway and she bleed from both forearms profusely…so much so that they shampooed the carpet right away. They have no cameras in the hall, so they can’t tell us how long she laid there. She claims it was at least 45 minutes. The administration invited our family to meet with them to discuss strategies to keep my mom safe. They had none to offer. They told us that they would not do a personal assist button, bed alarm or additional staff. But they did require that we provide my mother with 24/7 eyes on care of my Mother. They said no to additional staff, even when we offered to pay for it. This cost to my Mother was about $700 a day in addition to what she was paying to live at Atria. It was communicated to us that Atria Memory Care could no longer provide service to my Mother…..if your loved one is someone who would like to be able to call for assist or prone to falls…..this is not the place for them. During my Mother’s transition, to another facility, which took over two weeks we received almost zero communication from Atria, zero help from them and the Director of Resident Life resigned. Policies and Procedures: There were many situations in the last 9 months when I have faced barriers and lack of communication from the leadership. We were never given a policies and procedures manual or orientation for families. I asked for this multiple times, I wanted to know the philosophy behind no call buttons, I wanted to know explicitly the rules of the facility. When I met with the Executive Director and asked about policies and procedures, he thought it was a good idea but had nothing like that. Food: The fresh, culturally appropriate food that is advertised is a digestive and visual nightmare. Often in my visits the food looked terrible. My Mother hated the food. Staff: The nursing staff is great. The med techs in Memory Care have been good, but there has been high turnover. The care giving staff ratio in Memory Care meets the minimum licensing requirement but have way too much to do, a 5 star expensive facility should have better coverage. I was told that staffing is adjusted based on acuity of residents….there were never adjustments made. The program coordinator in Memory Care position was vacant for a couple months. And the Director of Memory Care left and administration didn’t tell us about that. Those replacements were hired and we were never given information about them, names or start dates. Medical: I liked that Atria offered a primary care doctor that would come to the site. My Mother took advantage of that. I was very satisfied with the nurses at Atria…and it is the only area in which we did not see high turn over. Programming: Life Guidance programming in Memory Care is non-existent, unless you think some light arts and crafts and occasional entertainment meets that criteria. Care planning for the specific needs of your loved one will not happen here.

Provider Response

Michael

I think Atria Park of Vintage Hills was a very, very nice place. It was a little out of our price range, but if you can afford it, it would be a very nice place because it's very well put together and very posh. We just did a quick tour that day, so we didn't stay for lunch. Steve, the staff member we met with, was wonderful, he took time to answer my dad's questions, and he talked to us about options.

Provider Response

Jane

Atria Park of Vintage Hills looked pretty good to me. There's a lot of activity there that I don't have here in my boarding house. I need more to do, and I think that's going to be helpful for me. The staff was very nice and very helpful. The apartment I saw has a kitchen, and it's small, but it's nice. The facility was clean, too.

Fiona L

I visited and it is a beautiful place for my mom and my dad. Moving them in next month. The grounds are beautiful including the pool and bocce court. My parents are really excited and looking forward to meeting new friends. The care my mom needs is more than my dad and they can handle both. Very excited for their new chapter.

StephanieFlowers

When my Mom was diagnosed with dementia I did not know what to do. I'm SO thankful we found Atria Park of Vintage Hills, and for the outstanding care that they provide. The staff is always ready to go above and beyond.

Provider Response

Harold

My mother-in-law is a resident of Atria Park of Vintage Hills. It has been a good place, and they do a good job. We've had little hiccups with their communication and stuff, but I think a lot of that has been because of the coronavirus, e.g., the way they had to change their communication from building to building and those kinds of things. They were just minor communication issues, and I have a feeling they wouldn't normally have bumped into them. They're really nice people, very good to work with, very pleasant, and very professional. My mother-in-law thinks they don't talk to her, but we see them calling her by name. Like from the day she got there, everybody from the kitchen, to maintenance, to the actual caregivers, everybody has been calling her by name and are being very pleasant and friendly. We really are pleased. We haven't seen the room, so that's the disappointing part, but that's not their fault, it's because of COVID-19. It is so expensive and it is hard to rate the value, but I think it is expensive everywhere.

Provider Response

AH

Atria Park of Vintage Hills was too expensive. It's an older place, but everybody was walking around, they were very friendly, and seemed really happy. The rooms needed work. They still had carpeting and I don't think you should have carpeting with older people. They had older woodwork, and the rooms had a musty smell. The layout was fine. It's a two-story facility. It's bright and it's on the Temecula line, so it had very pretty views. The building needs to be updated.

Provider Response

Dean

We went to see the assisted living of Atria Park of Vintage Hills. We really like it. It is also only a block away from my house. That's what we are looking at right now. They're sitting on 10 acres, so it is a big community. They have a lot of outdoor spaces, they have a lot of activities and they have more staff present. They're refurbishing some of the areas now, but we like it. For eating time, some places would give you a two-hour window, but with this community, it is 24 hours. You can eat at any time, which we like. They have private rooms for private parties, and you can spend the night overnight. We like it because they had more outdoor spaces and everybody was really nice. It's the place we prefer at this point.

Provider Response

Maria

Atria Park of Vintage Hills was nice, but it was not as clean as the other place. The staff was OK. The doors were horrible because they're the kind of doors that open up automatically, but they also close automatically. They were closing up on my mom and me twice. I literally had to scream for help because the doors kept closing. My mom has a walker, so she can't walk that fast. I think they should get new doors, or doors that don't close so fast. The rooms were nice. Some of them had balconies. The dining area was nice and clean. The food looked good, but we didn't get to eat anything. The staff member who helped me was very helpful, nice, and knowledgeable. I would give Atria Park of Vintage Hills a two because of the doors. The doors were a safety hazard. I even hurt my arm on it.

Provider Response

Cathy D.

Atria Park of Vintage Hills was fine, but it was too far away traffic-wise for me to get to it on a daily basis, and it also seemed older and more expensive. The staff member showed us around the majority of the place and the three different apartments within the range looked well-kept. A couple of the places were not really resident-friendly in terms of wheelchairs. The residents had to go around corners to get to their rooms. The rooms were smaller, darker, and the concept was somewhat difficult for me to take in. It was fine, but it did cost more. The people who lived there were friendly. The staff was very nice, kind, and informative. It just needs to be modernized a bit.

J. Smith

My sister is at Atria Park of Vintage Hills. They have been excellent, so I have been pleased. My sister is kind of a difficult patient, but they have been so good, accommodating, and caring with someone who is a little difficult to take care of. It has been a good experience, and they have been very helpful in every area. The nurses have all been good, keep in touch, and are easy to get hold of if you need to ask questions. My sister does not participate in the activities, but they have tried to draw her out and get her to be more active. She was not eating in her room, so they have tried to encourage her to be with the other people.

Dee276266

We visited Atria Park, and that would have been our first pic, but their price point outsized us. It’s a beautiful facility in a beautiful area. Everything was light and bright. Everybody was very caring. Their rooms were gorgeous. There was a balcony on the one we were considering for our aunt. It definitely would have been our choice if we could have afforded it. They even had a vineyard at front. Their activities were seasonal; if the residents wanted to go outside and pick grapes, they could. It was just very nice.

The Nicholson Family

After much consideration, we placed my elderly Mom at Atria after multiple falls and a stint in a rehab center. The entire staff from the executive director, sales/placement staff to the support staff throughout this great community helped us with every detail of her arrival and transition. We honestly could not have done this without their expertise and kindness as we were totally unprepared for the preceeding series of events. The care they have provided has been excellent, even allowing changes as she has healed and acclimated herself to their lovely building. We thank them and suggest visiting the property and talking to the happy residents and super loving staff!

William455157

My dad moved into Atria Park. It's modern, clean, and well-kept. It has 3 different establishments depending on your needs. The staff was very cooperative and seemed to be very nice. They have 5 or 6 activities every day, they have ice cream socials, art classes, exercise classes, and church activities. The dining interior is upscale, it's restaurant style, and they have a general selection of salad and sandwiches every day.

Brenda821401

The individual who gave us the tour at Atria Park was incredibly helpful, knowledgeable, and charming. I thought that the apartments were small but nice. The availability was limited, so our name was put on the list. It was a nice experience. They had a pool, some nice library reading areas, putting green, walking trail, and a nice dining room. There was a different menu if you don't like the daily special. They offered transportation to shopping and doctors' appointments.

Tim144177

Atria Park was one of the nicest ones. It was extremely clean and top notch. The staff was professional. It had a nice dining room with a restaurant-like environment and bistro, and you could order off a menu. The apartments were just like home. The staff was very knowledgeable, knew all of the ins and outs, and pretty much answered all my questions at that time. It was higher priced than the majority of places there.

Rick647525

We visited Atria (Atria Park of Vintage Hills). It was very nice; it was also very expensive. There was an upscale living room and a very nice dining room. We didn?t chase this one because I didn?t think my mom could use any of those features. I would consider this place as a very high-end establishment. The staff was very accommodating. We were shown several rooms, and they gave us a lot of information. They had activities available. They had buses to take residents to doctor?s visits or go shopping.

Visitor157880

Everything at Atria Park was beautiful and wonderful. It’s pleasing to the eye. It didn’t smell like a nursing home, and it was like an apartment.

Lisa478405

Atria Park is a very clean, friendly, and helpful community with a homey atmosphere. The staff members are very friendly, helpful, and knowledgeable and try very hard to make everyone feel OK. The rooms and apartments are fine and just what my dad needs. My dad says he likes the food, and the dining area is clean, like being in a restaurant. They’re doing everything that I need them to do.

Jan152247

I love the room I saw at Atria Park of Vintage Hills. It's right here near my house. I would like to put my husband in respite care there. It's convenient. The room is on the first floor. It's gorgeous and small, but it has a nice big glass sliding door. You can go out to the park area from this room, so I like that, and it's very nice. The facility has an exercise room. They do bingo and other games in a little game room. They don't have a nursing staff to give shots. My husband is diabetic, and he needs shots. I would need to pay extra to have home care and give him shots, so that's the only downfall. I really wish they had that service available.

Ruth507328

Everything was very nice at Atria Park of Vintage Hills. The people that I met were very nice and as far as the place is concerned, I didn't see anything wrong other than that it was too hot in Temecula. They had independent, assisted living, and memory care all in the same campus. They had a pool and water aerobics, shuttles to take people places, and other activities. It was a complete place.

Maryann735346

Atria is very nice and doesn’t feel like a senior home; it’s like resort living. Exercise and going down to dinner have been mother’s social activities. They have special dinners and outings once a month. She has responded well, and the people there are very friendly and helpful.

Family Member 11

I'm just sad that I was not able to place my family member at Atria Park of Vintage Hills. It was not the facility; it was just that his case has worsened, so he was not a candidate. I was very pleased with everything and would, if I have to, definitely use them. The staff people were all very polite, very professional, and provided me with all the information that I needed for the patient. I also visited a couple of other facilities, but this one would absolutely be my choice.

Caring Visitor27

Atria Park of Vintage Hills is all perfect; just what we are looking for. My parents are in a one-bedroom apartment with a little kitchenette and a little balcony. The staff are wonderful. They are very friendly, sweet, and helpful. The food was good but my parents said it has gone down a little bit but I know they are working on it. What I like about that place is they ask for feedback because they want to make sure that the residents are happy at all times. It is really nice that they are constantly surveying them to see how they can serve the residents better. The facility has a pool, a lot of outdoor space and walking area. It has a beautiful view of the mountains. They have ice cream socials that they can invite their families to. They have a Veterans Day dinner. They have wine and cheese hour. They have a Margarita night. They have singers in the lounge.

Danielle S.

Atria is organized, clean, and beautiful. We have had a really good experience with them. We didn’t even look at another facility. This was the first, and only one we saw. My grandmother loves it. They have a restaurant with a full menu, and alternatives because that’s a big deal for my grandmother. She has certain things that she doesn’t like to eat. There are lots of activities for them to do there. There is a really good community of people living there. They are all kind, and all the workers are thoughtful. They have a pool that is heated 365 days a year. There’s a library with books. She has been at Atria for six weeks now.

Current Resident1

I am currently living at Atria Park of Vintage Hills. The place is clean, but they don’t have enough activities to keep my busy. I am very disappointed in how many activities they have listed are not being done anymore. My room is clean. The food is minimal. They don’t have much variety in their food.

Provider Response

Visitor31

Atria Vintage Hills is a nice place. They do have different activities, like bingo, and they have singers coming. Their rooms are nice.

Caring110299250

Atria Vintage Hills was a beautiful, luxurious, and well-appointed facility. It has an outdoor scene, which was nice. It also was very independent. It didn't match the level of care that I was looking for, and it was expensive. The staff was wonderful. They were friendly and effective. The rooms were beautiful. They have luxury items, e.g., countertops and cabinets and a view. Security was looser. It was more independent, so there wasn't the same security that I was looking for my mother-in-law. The gate is not guarded, and nobody asks where people are going, so there is no accountability for coming and going. There was outdoor dining, swimming, and walking. There were golf carts. I think the residents enjoy the golf carts.

Caring106950150

I was very impressed with the Atria Vintage Hills -- the staff and the accommodation. The rooms and apartments looked very homey and clean. They have a lot of options for residents to do and occupying their time. I was really impressed that all the tables have tablecloths and napkins, and it is setup like you are going to a restaurant in the dining room. We saw a calendar of activities, and on-site there is a swimming pool

Betty98844350

Atria Vintage Hills was very nice. The only difference is that it is not really close to some things that I'd be interested in. It is a little farther out from where I am. It was good. One thing that was a little different than the others was that if you do go into independent living, you'd have to move to go into assisted. Their dining hours weren't rigid; they were flexible, and I thought that was a good idea because a lot of people don't like to eat at a certain time every day.

Victoria10

Atria is very nice; it is a big place, and I liked it. It did have a pool that’s one nice thing as not too many places have pool. The rooms were alright; the bedroom is just a little small, but it was adequate. They have a buffet at lunch, continental breakfast, plenty of items, and it’s a pretty good table. They have the choice to have meals on their own if they want. They had trips, visiting various things, games, and they have a Catholic service which is great because my parents are Catholic. What I like best is that it’s close to me and that they had a pool because my dad likes to swim to keep active.

Caring91724950

Atria was close to my home. The person I talked to was very knowledgeable, very kind and very in tune to our needs. The person who toured us, however, was not the same person and she did not have the same depth of knowledge, so it was a disappointment. The staff members we met were very nice. The place was clean and the rooms as well as the amenities were very nice. It feels kind of isolated, but the campus was spread out. They had a lot of good and diverse activities. We did eat lunch there and the food was very good. They had a couple of different menus.

Caring0240

Atria Vintage Hills was very nice -- each one of the apartments had a balcony or a patio. I thought it was wonderful. To me, it would have been like being on vacation or something. I did notice that the residents weren't as friendly as at the other place, but we did not have a whole lot of contact with the residents other than walking through the hallways. I think they had an awful lot to offer. The dining room was wonderful and the food was excellent.

Caring77178950

Atria Vintage Hills was really close to my house and I thought it was a really nice facility. It was very clean and the residents seemed very happy. We went there on a Sunday and the lady that usually showed people around was on a meeting. So, one of the nurses too us around and she was really nice. The staff was very helpful. We really liked them. We were able to see some of the rooms and they were really small. The dining room was really nice and they also had a library there.

Alicia3

Atria was the one I really like. The facility seemed very clean. I thought it was very good and very nice. It did have a pool and a place where you can keep the animals. They have a lot of social areas where you can have your family come in and socialize. They even have fireplaces in their social areas. For activities, they have shuffle board, bingo, etc. They have a lot of games and they have a lot of places where you can pick up games and go play them if you want to. They have very nice programs. Somebody would be coming in from Las Vegas and they have a program for it, which is really nice. They would check on you quite often to see how you're doing. They would serve fresh food and they all tasted very good. Also, for $3 or more, you can get something special if you wanted. That works out very good too. The people there were very nice and very congenial. Overall, I would rate this facility the highest.

Shirley33

I like Atria Vintage Hills but my mom wasn't too crazy about it. I don't know why. The facility was very nice and clean. It was a lot larger than the other facility we visited, so there were more people and more buildings. I think my mom likes a little smaller facility where you can get to know people better. Their grounds were nice. Their dining room was also nice. The rooms were okay and their sizes were comfortable; however, they didn't have a lot available at that time.

Ron13

This was the one that we liked the most. They have different standards of care in the same facility. They can just move people from one to the next as they need. It was clean and the apartments were nice. All the residents were well dressed and clean and the whole place looked very well taken care of. They talked about their exercise programs and they talked about all the facilities they have inside. They have a hair salon and a barber shop inside. They have an ice cream parlor. They have a lot of events that they send people off to. They provide transportation to a lot of different activities. I was really impressed with that and I liked it a lot.