Brookdale Sussex

Christine

I think my tour of Brookdale Sussex went very well. It seemed like a very comfortable place. They talked a lot about the dining area and the food. They were very gracious, and they showed me a lot of things. But I don't think it's the right place for me. The billing that they had does not work for me. I have long-term care insurance, but they put the bill very high for the room versus the nursing care. So if the long-term insurance only pays for the nursing care, it's a much larger out-of-pocket cost to me, so that's why it would not work for me. The room was very basic, which is also something with assisted living. I would look for something a little bit more apartment-style. If I'm having days where I'm able to do more, I want to be able to be as independent as I can and do as much as I can, and maybe even a little bit of my own cooking and things like that.

Jeff

Brookdale Sussex was good. It was a smaller community and it looked like they were more personalized towards the people. It was clean. The staff was very friendly and helpful. Just the same as any other place, they offered activities, specialized diets, and stuff like that. The dining room was nice. The salon itself was open once a week, and I believe they have a couple of nice patios around the area.

Roxanne

We visited Brookdale Sussex, they were very nice. The people that took us on the tour and the administrative part of it were very, very good. The person who was supposed to give us the tour wasn't there, so one of the staff members did, and it was a confirmed appointment. But the facility was very clean and very nice. They just weren't quite what my mom was looking for. The people were very nice, the staff members were very nice, and things looked organized. We didn't try the food but we got the chance to speak with the chef. It was a small facility.

Mike

Brookdale Sussex was smaller than my father would like. It was close to home, which was good, but he might want something bigger and a little more social. The staff member wasn't there at the appointed time, but someone else took me around. Other than that, it was fine. I think they had less than 20 residents. I saw studios, and I think they had a bathroom in the room, but the showers were communal. I went after work. It was dinner time so I did not see anything going on in the activity room. It looked older than the other place.

Provider Response

Michael

Our experience with Brookdale Sussex was very positive. It looked like it was a really nice community atmosphere for the residents there. They were in the middle of an activity when I was there, and Jennifer was really nice on the tour. The rooms were accommodating. The staff was very friendly and outgoing. The dining area was very clean and very nicely laid out. It looked like everyone was very attentive to the needs of the residents. A guest musician was there and everyone was in the common room listening and singing with the guitar player.

Mary343582

I was hoping that Brookdale Sussex would be the one because it is a smaller community, and it is in a town where my dad had his office. It was very lovely on the outside but a little dark and low ceiling on the inside, and it kind of lacked vibrancy. The room was very small and dingy. The staff person told me that the carpet was going to be taken out and replaced, but I just felt the room was pretty small. All the staff people that I met were very friendly. It just seemed quiet. We were locked out on the patio, and the person who was with me didn’t have keys to get back in, so she knocked on both doors, and nobody came. And then, we walked around the building and there were a couple of employees smoking; that gave me a poor impression. And then all I could think of was what happens if my dad ever got locked out.

Provider Response