Emerald Bay Retirement Community

Debbie

Emerald Bay Retirement Community was my number one choice. The facility was amazing. Absolutely amazing, friendly, bright, and everything you need. I was especially impressed with their rehab. It was like a great big area that they do rehab. They seemed to have a lot of care for their patients. They just don't let them sit in the room. They could take care of them right there, which was very attractive. The staff who toured us was Ali, and she did a wonderful job. They don't just give you the shiny tour, they answer hard questions. Parking was a big thing because my father could keep his car there, and he is still very able to drive and stuff. The tour was wonderful. They showed me whatever I wanted. The rooms were very nice. I was a little surprised that the rooms were a little smaller, but they were very updated, and all of them had a whole wall of windows, which was nice. So the layout was very nice.

Provider Response

Rosalie

When I got to Emerald Bay Retirement Community, it felt like I had to stand in line for a long time and I wasn't greeted very well. I stood there and there were other people that were there first. I finally said to the lady that I was not there to see a resident, but for a tour and that's when she said to come with her. So, they took me on a tour and I was not impressed. There was hardly anybody there. There were a couple of people that I said hello, but I did not feel like the residents were happy to be there. It was not as friendly and as welcoming. The rooms were not as beautiful and as nice as the ones in the other facility I looked at. The grounds were OK. The lady let me know that I could not hide money from her and that if I were hiding money for the facility, she would find it. She said that to me and that did not give me a good impression. I think their staff needs to be a little bit more friendlier and a little bit more open. The bathroom in the apartment had these open shelves and to me, I thought that that would look messy with all these personal things on there. I would have liked to have seen it more enclosed.

Jerry

We liked the location of Emerald Bay Retirement Community, its cleanliness, and that it's a newer facility. The staff was very courteous. The apartment was very nice. I saw a table full of residents playing cards. They also had exercises, some activities, spaces, some family areas, a nice common library, and seating. I thought that was all quite nice. They have a little coffee bar area down by the lobby as well.

concerned daughter in Green Bay

If you want a place to have your parent stay, don’t go there. Once you are out of money and on Medicaid you are out. Sad. Terrible as she ran out of money they kept putting her in smaller rooms. They only care about money.

Joel

Emerald Bay Retirement Community was probably our first choice, but they didn't have memory care available. We needed that in a rush. They had a nicer facility, and they had more outdoor space. I think those are the two biggest things. The rooms seemed really nice. I would say the facility itself and the outdoor space were the big separators. The staff who took me around was really helpful. She was helpful on the tour and also with the process of getting things set up and that kind of stuff. They had a gazebo. They had a nice walking path that went around a lot of trees and had a lot of shade. Those were the two bigger things.

Jan

We were pretty impressed with Emerald Bay Retirement Community, probably the biggest thing is that it has continuing care, and it's just a beautiful place. The entrance was very impressive and the people were very nice. Ali was the one who showed us around and she did a great job. The apartments or the units in there were very, very pleasant. It looks like it would be a very pleasant place to live. The level of care goes all the way through to life. You can stay there for a lifetime, and they'll take care of you however your care increases. They have live entertainment come in occasionally, they have an activity room with puzzles, books, games, and they have an area where there is a pool table, and people can get together and play cards. The therapy would be right there onsite, and there's a nice patio outside for the summertime. The meals, cleaning, cable TV, and heating were all included in their price. The staff was very good to work with.