Overlake Terrace

Harold

I toured the whole facility of Overlake Terrace, it was fantastic. When I walked in, it was just clean and smelled clean and crisp. You walk into a bistro where there was an older aging company sitting and having tea and visiting. There were activities for the residents. This place was nice. They had a theater, an exercise room, they had an outside yard for memory care that had trails and a gazebo for visiting, and flowers. The staff was excellent. We mostly dealt with Seri and Julie, the nurse, and they were fantastic ladies. The dining area smelled delicious and their menu was great. They had a place where you eat that was nice and clean, with the table set up. And they also had a private room set up with a long table for families to reserve, come in, and have dinners with their loved ones. They had excellent facilities.

Reviewer RC#0629

Overlake Terrace was pretty good. It wasn't brand new, but it turned out that that was part of what we liked about it, that it had some history. The memory unit was all remodeled and looked quite good and quite homey. It was larger than the others we looked at. The people who helped us were very knowledgeable, especially after we got through the marketing person. We also liked the rooms, because they had their own bathrooms. We observed activities like painting and doing things together. The residents seemed quite happy.

Joyce

Overlake Terrace was gorgeous. It was well maintained and newly renovated. The staff who assisted me was wonderful. She showed me everything and answered all my questions. I need senior care, I want to go there. The menu was wonderful. I did not try the food, but it smelled good. There were people having fun. They're happy people. They have bingo. The rooms were clean and newly renovated. They included a refrigerator. I saw a microwave, shelves, and a closet. I looked at the studio, one-bedroom, and two-bedroom. They were very nice. The staff members were very caring. The facility was beautiful. I was impressed, and it felt lively and vibrant.

Gordon

We looked at Overlake Terrace. It was a very nice place. The staff was caring, attentive, and friendly. We toured a 2-bedroom-2-bath, and it was too small. They have some nice public spaces, and they were nice and roomy. I loved everything there, but the apartments were small. It's a nice place to live and it's a caring community.

Provider Response

Catherine

I toured Overlake Terrace, and I liked seeing people out in the lobby using the facilities. I also liked the location. It seemed more updated. The person who gave us the tour was well informed. They have a crafts room too.

Provider Response

MikeDilio

Overlake Terrace is a wonderful place to live. Best staff, activities, food and value one can find anywhere!

Janet

Overlake Terrace is a great facility. My mother is doing as well as can be expected. I would recommend them. The food is fantastic. I had lasagna with fresh spinach, shrimp Caesar's salad, and caramel sauce cinnamon bread pudding for dessert. They have different activities and groups. They have a movie room, a hair salon, workout facilities, reading groups, and concerts.

Karyn

Overlake Terrace has good features and has lots of events going on all the time. They have people that come if you press the button because we're worried about my mother falling. The food is very good. She seems to like it and she's satisfied with it. They have concerts in the library and movies every night. She gets help with showering. She's pretty content and she's safe there. Parking is a little difficult sometimes, but the inside of the building and the grounds are very nice. They also have a non-denominational church service on Sunday mornings. It's a pretty good value.

Darlene

Oak Park Retirement was very nice. The lady who gave me the tour was excellent. However, it appears to be 99% assisted living even though it advertised as independent living. The apartments were nice, and they were larger than some other places, with nice window space. Everything about it was really comfortable-looking all the way around except that there were very few independent living people there. Lunch was acceptable.

Gordon

We toured Overlake Terrace. They're very good. The amenities were very nice. It's a very well laid out facility. It's nestled in the Microsoft buildings in Redmond. However, it didn't have a walking area, and it's an enclosed community. I do a lot of walking and I need an area where I can go out and walk without being accosted by people, but it's a very nice facility. That's one of our favorites so far. The apartments were very nice. The two-bedroom unit was very spacious. The staff did wonderful.

jaze

Care staff is good. Management continues to decline. They are horrid at communication. Lots of focus on fixing the place up and less interest in care for residents. Huge staff turnover and dismal response times to resident buzzers. Run away!

DonnaJ201227

I visited Overlake Terrace last week to visit a friend of mine who had moved there last year. My heart was full as she shared with me how happy she was to live there and about all of the friends she has made. The restaurant served us a delightful lunch and the staff was smiley and friendly.

Chris

The representative who showed me around was great and very helpful. Rooms were very nice, as was dining room. I cannot speak about the food or staff because I didn't have much interaction and did not eat the food. Overlake was out of my mom's price range, and was a bit too formal for my mother, but even so, I thought it was a very nice place, and clean (especially compared to some other facilities I've seen).

concernedson99

There is a new director and management staff and it seems they are trying to make more money. They cut staff and now the caregivers in memory care serve meals, bus tables and sweep the floor. Obviously this takes them away from their primary tasks of taking care of the residents. There used to be fun active activities every day after lunch. That is no longer the case. The laundry doesn't get picked up as scheduled. I have complained about this multiple times. I spoke with the new director a couple times and nothing has changed. She says the right words but so far nothing has improved. The med tech has gone out of her way and done the laundry 3 times in the past 5 weeks. Prior to that when the laundry did get picked up other people's clothes were mixed in and some of her clothes were missing. There is quite a bit of staff turnover. The new people and weekend staff don't seem to get the info about the specific needs of the residents in memory care. The level of service here has declined significantly. If mom wasn't so close to end-of-life I would move her to another place.

resident is family member

This place isn't very good. There is a new director and they are trying to make more money. They cut staff and now you can only go to the doctor on one day. There aren't as many outings. The heat was out and nothing but cold water for 4 days. They run out of the main dinner if you don't get there really early. The helpers don't all know what their doing. You wait a long time for them to come help you. Like more than an hour. The old people there are mad but the director lady promises things but it doesn't get better. I wouldn't pick this place if you can afford anything else.

George

Two years ago, my wife, Ruth, and I came to Overlake Terrace from Mesa, AZ. Ruth passed away in February. We can't thank Overlake Terrace for their loving care and going the extra mile to help us thru these painful times. It is these actions why we agreed Overlake Terrace will always be our home.

Loved one of resident

This community is experiencing a management transition. Right now, the care is sub-optimal. Sometimes assistance is quick and competent, sometimes it is slow and incompetent. Your loved one may wait over an hour for assistance after calling for help, not good if they need help to the bathroom or getting out of bed in the morning. Food is spotty, sometimes good, sometimes not. For example, one of two dinner specials was a "grilled vegetable sandwich", where the vegetables were 95% iceberg lettuce and 5% grated carrots, grilled on white bread. Morning eggs can be perfectly done or ice cold and rock hard. I've been served a hamburger on english muffins, because they didn't have buns in stock. OK, but indicative of kitchen management. Yet this facility is expensive. Apartments are not ADA compliant or easily used by a person in a wheelchair. The activity directors, drivers, and some assistants and dining room staff are absolutely great. Some assistants and DR staff are very weak. Management will need to invest some money to bring this community up to standard, but will they be willing to invest before they lower the vacancy rate? If not, it will spiral down. The residents in the community are great. I will update this review when the dust settles. Right now, I'd urge caution.

Provider Response

Patti483168

We have money down on a room in Overlake Terrace. As soon as my father-in-law says, ‘Yes, let’s move,’ we’ll move him in there. The only thing he doesn’t like is that he walks in and there’s a lot of people in wheelchairs, so he doesn’t feel he is ready for that. Otherwise, it is a very beautiful facility. They offer quite a few activities in other rooms, but I did not go over the activity completely. Dining was very nice and very comfortable feeling.

George524772

Overlake Terrace is where my dad resides right now. They have a new executive director, and he does a great job. I think the rooms are clean, and the med techs are very confident and always on top of things. When we left him there -- even though it’s private pay because the Medicaid spend down for those who accept Medicaid -- they charge you a lot more during two year or three year spend down window. and when you cost it out on a spreadsheet it just made more sense to keep him at Overlake Terrace. They have a lot of outings and little community center setup for people doing puzzles together. I think on Fridays they have a wine down where band or singers come in. The community that I visited, is probably one of the better ones. I like what they do. All things considered, I think they do a good job. He is happy there.

Carol488220

Overlake Terrace was a nice facility, the rooms were nice, and the staff was very helpful. The dining area was fine. The location was good, and the price was what we expected it to be. The environment was good.

Jim107726

My mom lives in Overlake Terrace. The grounds are very nice, and the area is nice and woody. The staff is very nice. The residents seem to be very happy, and the food was decent at the start but all that has changed. They cut down all the trees, and they're putting up a giant hotel next to it. They serve peanut butter and jelly sandwiches for dinner because they run out of food. The staff is still nice. A couple of them are left, but turnover is large. Med techs quit often without notice.

Provider Response

Caroline141761

I like the staff at Overlake Terrace, and the place is very nice and spacious. My husband is in the memory care unit. The staff is very knowledgeable and nice, and they treat him and all their patients very well. They have an activities director there and have a lot going on during the day, like crafts, brain games, exercises, and the usual things they do in the memory care unit. They have excellent food, and the residents seem very happy with it.

Rick582421

The staff made it very easy to make the transition to assisted living. Everyone is very friendly and helpful. We are pleased to see the full level of care and service they receive. The food is great, the activities are varied and fun. Our parents are engaged.

Karshella080340

Overlake Terrace didn't smell like a hospital. it smelled like fresh linens, and pines trees. When I came in, they had my name on the board, and that was very nice. The staff told me I could have coffee, cookies, and she was very welcoming. The residents all looked very happy, and it seemed like they enjoy being there. They have an open space like a library with computers, a piano, and everything seemed open. The view was nice, and all the staff was friendly.

Cecilia9

We like what we have here in Overlake Terrace. There are so many good things, but one thing we appreciate the most is that their servers and helpers are A-one plus. I had a husband that was in three nursing homes before he died and I’ve never seen anything like what they have in Overlake. And the other thing that I like about them is that the staff is excellent. The activities are over. We don’t go to too many of them because we like computers and to study the Bible, and so we’re mostly staying in our place but we do go out to do activities. The food is hard for us because there are so many things that we can’t eat, so that’s been a little problem. Excellent servers, though. It’s very pleasant and the place is comfortable. The only thing is it’s right next to Microsoft and the traffic here is very bad. Bus service is unbelievably wonderful. They don’t only drive us but help us with our packages. They even take us sometimes into our apartments when we come in with all of our buying and stuff like that, and they’re not young; they’re older men but they are absolutely wonderful. It’s more gourmet type food than we’re used to and they give us what we ask for or if we need extra food, they give it to us. We never got hungry. In fact, we’ve gained weight since we’ve been here for six months. We’ve been very pleased here. They smile, know your names, you go to eat and they almost know everything you usually order.

Jerry119354750

What I like about Overlake Terrace is that the staff is very friendly and knowledgeable. They provide full care from independent living to memory care, so you won’t have to find another place if you need more care. I looked at a studio as well as a one-bedroom apartment, and they were very nice.

Pleased Niece1

I appreciate the fine quality of care my aunt has received in the time she has been living here. The social programs have renewed her interest in life around her. Every person employed has been well-trained and professional.

Caring112212450

Overlake Terrace was quite nice. You would have utilities with the price you would pay. You would have internet, parking, laundry service, and three meals a day. I could consider it as a primary resident. If someone would have that need or that requirement, I would certainly recommend it.

Caring114756350

When I moved in to Overlake Terrace, my ailing husband was with me. He needed many services and we were treated most of the time with courtesy and concern. The dining facilities, room services, environment and responses to problems were taken care of very well. For the most part, I feel safe and relaxed in my surroundings.

Joani Wright

I was impressed with Overlake Terrace from our first interview through moving mom and stepdad into their separate apartments. Transitional housing was wonderful for my stepfather's needs. The staff is amazing and very attentive. Independent housing is perfect for mom and she has met wonderful friends here! It is great!

Caring103814850

Overlake Terrace that was very nice. We had a meal there, and we were shown apartments. The staff was very courteous and nice. They all have very good programs, and they have transportation. The dining room was better than the place I am in now. They had all kinds of games, puzzles, reading, and the Wii bowling game.

Caring103477350

It's a home away from home. It's a bright and happy place. Employees from the cook, to meal servers, to house room servers, aids helpers, etc. are there for you. Meals are great from soups to desserts. You can ask for anything you like to eat. One feels so at home here. If you have been away a few days or week, wow what a welcome home you get.

Terrie3

My mother, aunt, and cousin live at Overlake Terrace. I cannot say enough good things about the staff that work there! They are amazing! Soher E.D., has done a fantastic job of picking out caring and competent staff. Marina -- the family advisor -- is always helpful in any area!

Linda103460650

This facility feels like a home with warm, friendly, and efficient service. We are so happy to have mom in such a beautiful new home.

Donna103453450

Very good and friendly staff. Good variety of food. It's clean.

Joe32

I have my mom in Overlake Terrace. The place is clean. They have very nice people, and the staff is friendly. The food is OK but not as good as we anticipated. The program that they offer seems to a good one for the condition that she has, and it fits our budget.

Macarenaa

This place is a nightmare. Please do not put a loved one here. The care is horrible, food horrible, housekeeping a joke. Please go anywhere else!!!!

Caring53351

I had my wife at Overlake Terrace. I had her in there five hours a day for one week. I chose this place because it appeared to be the best. The place is great and the people are great.

Jo2

I usually enjoy my time at Overlake Terrace. The facility is very clean and the front desk staff is welcoming, but the location is atop a steep hill that isn't always easy to access. The rooms are nicely furnished as well. The last time I was there with my great-grandma we had dinner together. I was able to order from the menu and the person serving us was especially helpful. The split-pea and ice cream dessert were superb, but portion size were lacking, at least for me. Sometimes the food is extremely delicious, other times it is okay. And while the staff is nice and seem to perform the duties of the job, there are some concerns. My family, including myself, have noticed some items in my great-grandmother's have gone missing. I don't know if this means someone as stolen from her, or her belongings get misplaced and she does not get assistance finding them, but it does make one wonder as either myself or their family memebers make sure she has what she needs and that it is easy for her to find each time we're there. My great-grandma also occasionally receive as much help as she needs to perform assisted daily living activities. As a former caregiver for youth, I understand the importance of making sure these tasks are accomplished. With that said, this may not be due to the fault of the staff, but rather that Overlake Terrace appear to be an assisted-living program for those with more independence. As such, my great-grandma may be relocated soon to a place with a higher level of care. Overall, I think this would be a great place for someone who only needs minor or moderate assistance, but there is still room for improvement.