Bishop Place Senior Living

Carol

Bishop Place Senior Living offers a wider variety of services. They have memory care plus assisted living. The thing I liked the least about it was that it was large. There was a lot of residents. The staff was friendly. They were forthright, and they had answers to all the questions. They offer a wide selection of activities. They had a salon, a gym, and physical therapy onsite.

Provider Response

Disapointed Resident

Recognizing that the .C-19 pandemic has complicated life for everyone, the following still applies: Management is generally unresponsive or very slow in addressing residents' voiced concerns, even with regard to safety, security or sanitation Little or no effort is expended in keeping residents updated regarding practices or policies. What little information is provided is inconsistent, unclear, contradictory or unreliable. Management is long on promises and platitudes, woefully short on follow-through. Staff are well-meaning and generally courteous, but poorly trained. Situation is exacerbated by very high staff turnover. Several glaring instances of grossly unqualified and poorly-vetted staff hires have occurred within the 24 months I’ve been a resident at Bishop Place. Routine maintenance requests are ignored or excessively delayed. More complicated maintenance issues are delayed and/or poorly done. Facility is generally in a state of declining repair. Carpets throughout are in need of deep cleaning. Food is edible at best. A reasonable effort is made to provide residents with opportunities for exercise and socialization. Apartments are generally spacious and comfortable, though getting maintenance to address a noisy dishwasher or refrigerator can be an ordeal. Given its high cost and multitude of negatives, Bishop Place most definitely DOES NOT REPRESENT GOOD VALUE IN SENIOR LIVING.

Provider Response

Pullmanera

Run down place. Not clean and the personnel are not trained, just hired for minimum wage. Water stains throughout the hallways, in summer smells like mildew and I have seen insects crawling around the dining room. Food is terrible and cheap and if the residents ask for something extra, they get refused. Only activities are bridge and shopping to walmart once per week. Very depressing. Personnel is scarce in summer so the overnight hours are not secure if someone breaks in.

wild hourse

I have a few long time friends that live at Bishop Place Memory care and I believe that the care that they receive is at its greatest. Being part of this journey with them and have had a love one with memory loss, I believe it takes a special person to care for any and all people with memory loss, ALZ, etc. Staff and management have their hands full but do a wonderful job caring for my friends. I would recommend Bishop Place to anyone.

Hilliard

A member of my family is in a Memory Care unit at Bishop Place, Pullman, WA. Unfortunately, we often find our loved one with a deplorable lack of care. Most of the staff are well intentioned but the units are understaffed and many of the staff are not well trained. It would behoove Bishop Place to have CNAs train the caregivers and oversee them. If the memory units were adequately staffed and the staff was well trained then perhaps there would not be such a high turn over of help. Sadly, Bishop Place expects one nurse to care for and over see the care of up to 40 patients in the two memory care units. Very few of these residents can help themselves and all have medications to take on schedule and illnesses to treat. We are deeply disappointed with the Memory Care at Bishop Place.

Hope it helps

This review pertains to the Memory Care unit only where my Mother resides. My overall assessment of her care is that Bishop Place has good intentions but falls quite short in performance. The core problem in my opinion is an over worked staff and inexperienced managers. This results in tired and frustrated caregivers that struggle to provide what BP advertised and what we expected. There is a very high staff turnover which makes the continuity needed by memory care residents very limited. We do not want to put Mom through the substantial trauma of moving . There are some dedicated and caring employees who we hope to work with to improve both our mothers and her fellow residents care. Although Memory Care is difficult to find in our area I would advise someone considering BP to look very hard for other possibilities at this time particularly if the resident is a high needs person.