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Where the Heart is Assisted Living and Memory Care
410 Norris Street, Burlington, WA 98233
Featured Review
4
|
April 16, 2024
My mom moved into Where the Heart is Assisted Living and Memory Care a few days ago. We chose this place mostly because of the location. So that it'd be easy for us to visit her. The staff had been really helpful. They had an art class. They have a lot. We just moved her there. So, I don't know yet, but I know they had some art activities and exercises. I haven't tried it yet, but they have a salon, activity rooms, and just like gathering rooms. Everything looks really clean.
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About Where the Heart is Assisted Living and Memory Care in Burlington, Washington
Where The Heart Is is a senior living community that provides exceptional Memory Care services to residents with cognitive impairment. Our caregiving staff consists of Dementia care experts offering care for individuals from mild cognitive impairment through significant dementia including end of life support.
Located in the heart of Skagit County, our community is warm and cozy, like you'd expect staying at a relative's house. Whether your loved one is moving in from Burlington, Bellingham, Mount Vernon, or anywhere else, they will feel right at home at Where The Heart Is.
We understand a memory-illness diagnosis is trying on a family and their loved ones. Every detail of our professional care program is in place to ease the tension associated with aging and provide an engaging, purposeful lifestyle for our residents.
Our award-winning SPARK activity program is the engine that drives resident care and engagement within the community. This program's four pillars are Community Contribution, Inclusion & Belonging, Lifelong Learning, and Purpose.
Access to caring staff is where the value truly lies in senior living. Residents living in memory care units receive extra help with many different tasks from specialized caregivers. These hospitality and healthcare staff members monitor residents' well-being and help keep them healthy.
These services are robust. They include everything from convenient access to skilled nursing to activities of daily living (ADLs) whatever is necessary to maintain a safe and secure living environment.
- Regular Housekeeping
- Scheduled Transportation for Social Events
- Professional Caregivers Onsite
- Exciting Social Programs
- Medication Management
- Spacious Rooms
- Beautiful Common Areas
- Social Dining Area
- Modern Design
- ADA Accessible
- Onsite Executive Chef
- Three Meals Per Day
- Restaurant-Quality Dining
- Multiple Options Every Meal
- Snacks Always Available
To learn more about this provider�s license and review other available state reports, please visit:
Washington State Department of Social and Health Services Long-Term Care Residential Options
Services and Amenities of Where the Heart is Assisted Living and Memory Care in Burlington, Washington
Pets
- Pets
Resident Information
- Offers Respite Care
Additional Amenity Information
- Fee Structure: Entry fee cost : $2500
- Special Comment: Most importantly, our staff focuses on increasing and maintaining quality of life as much as possible. We're 100% committed to this. Our staff ensures each resident receives round-the-clock attention and hands-on continuing care as well as routine access to vibrant social events.
- State Licenses: 2500
Costs for Where the Heart is Assisted Living and Memory Care in Burlington, Washington
Memory Care
$5,895
Starting Price
Assisted Living
$5,390
Starting Price
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Reviews of Where the Heart is Assisted Living and Memory Care in Burlington, Washington
4.1
(8 reviews)
Facility
3.8
Staff
4.0
Food
2.5
Activities
2.0
Value
2.5
Northsound resident
1
|
October 15, 2024
The facility deteriorated significantly in the year that our family member resided there in assisted living and memory care. Staffing was inadequate, poorly trained and new management was indifferent to our concerns. Medical supervision was nonexistent. The facility was dirty, and services that had been promised were never delivered, e.g. there was no driver for the community van for months on end; the activities were limited as the activities director was redirected to fill in for caregivers; and food was poor quality and preferences were not honored. Constant staff turnover meant that continuity in care was lacking. I would rate no zeros if I could. Avoid at all costs!
Provider Response
Cole1
5
|
September 18, 2024
We went to Where the Heart is Assisted Living and Memory Care. We looked at all sides of it. They have a good system and a good program. The facilities were excellent. The people were very nice and you could see that they were interested in doing a good job with the people they were working with. Just looking at it, I thought it was a lot newer than it was.
Provider Response
Reviewer#JM082824b
5
|
September 1, 2024
I had an in-person tour of Where the Heart is Assisted Living and Memory Care. I was sad that my mom couldn't go there. The staff members were excellent and very helpful. Even though I wasn't taking my mom there, I had a couple of questions I couldn't find answers to, and they told me I could call anytime. I called with questions, and they went out of their way to get the information for me. They had a library. One of the things that I liked about it is its setup. They have what they call cottages, but they're not cottages because they're not separate. But there would be a cluster of apartments around a central area, so there weren't long halls. It's only two stories, so if you didn't want to take the elevator, you could take the stairs reasonably. Some of the apartments had doors to the outside from the apartment, which was nice. Some of it was a little dated and needed some updating.
Provider Response
Andi1
4
|
April 16, 2024
My mom moved into Where the Heart is Assisted Living and Memory Care a few days ago. We chose this place mostly because of the location. So that it'd be easy for us to visit her. The staff had been really helpful. They had an art class. They have a lot. We just moved her there. So, I don't know yet, but I know they had some art activities and exercises. I haven't tried it yet, but they have a salon, activity rooms, and just like gathering rooms. Everything looks really clean.
Provider Response
Scott
4
|
May 17, 2023
Mom lives in Where the Heart is Assisted Living and Memory Care. The real stand out there is the layout. It is very conducive to the resident's interaction. There are very few hallways, but large gathering spaces with outdoor patios on the first and second floors, beautiful gardens, a central meeting area, and smaller dining areas in every wing. They've had a pretty good staff. They've changed ownership and right now the problem has been staffing. It's really hard in the general Seattle area to keep staffing. The cost of living is high so they've had a lot of turnovers. Their activities are minimal. They have had trouble hiring an activities coordinator again. They don't have a special room for activities at this location, but one thing that's kind of unique in this place is every room opens up into a great area as opposed to a hallway. There are two wings. Each wing has two floors and each wing is separate. They have a dining area, a small kitchen, a gathering area, and an outdoor covered balcony or patio that people can congregate on, as well as some really pretty grounds that they can interact with.
Provider Response
Teresa361668
4
|
August 22, 2016
Where The Heart Is had a pleasant atmosphere. The greeter was pleasant. It looked like their activities were well-planned. I did not care for the location by a railroad tracks and a road. It was too expensive but well kept and very clean. We saw the dining area, but we did not eat there. I thought their rate was too high for where it was located.
Caring111380650
5
|
August 14, 2015
I visited numerous people that live in Where the Heart Is. The staff seemed very friendly, and the facility looked clean to me. The room that I saw looked fine to me.
Caring109985150
5
|
July 15, 2015
We really liked Where the Heart is -- we even had lunch there -- but the only room available is a studio and was out of our price range. The reason it was our first choice is we can covert to Medicaid after we exhaust her funds. This was by far the nicest facility.
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