The Harmony Collection at Roanoke - Assisted Living

Linda

The Harmony Collection at Roanoke - Assisted Living is my favorite. They have the same amenities. The only extra thing this one has is a movie theater on the third floor. It's a huge screen with chairs set up, but they have a popcorn machine, too. The rooms are the most gorgeous apartment rooms I've seen in any of them. It's a newer building, too. They're really big, and they have things like built-in bookcases or places to display things. It's nice. They would replace the carpet and paint, and when you move in, you would get a brand new room. I loved the staff who gave the tour. She was probably the only one that got to meet my mother. She was so personable and so cute, and my mother enjoyed meeting her. I saw the patio where they have grills and things like that, and sometimes they have music out there. The patio opens up onto sort of a protected area. They're going to plant some things back there that would protect it from the wind and such. There's an overhang so that you're not going to get burned by the sun or wet by the rain. They would do your laundry and clean your room twice a week. It costs more, and it's the most expensive, but everything is included. There's nothing extra for you to pay for.

Keep looking

I do not recommend this facility. If your loved one is self-sufficient and independent, it might be OK. If your loved one needs any sort of assistance, keep looking. On the surface, things are nice, neat, interactive, but dig a little deeper and you will see they are lacking in many aspects of compassionate care. Apartments are only cleaned on the surface level, laundry takes over 24 hours, medication mistakes are made, communication with the family is abysmal. They are short staffed, have very high turnover, they lack accountability and you should not trust them to do what they say they will. If you move someone here, check on them often and thoroughly, eat a meal with them, stay until meds are delivered, listen to the staff talking, you will see and hear for yourself.

Provider Response

Lisa987

We toured The Harmony Collection at Roanoke - Assisted Living. It was excellent. We were very impressed with that facility. It is a very large facility. It is a very active community. There were lots of residents milling around, and they were playing bingo, and they were very friendly with us as we were walking through. We loved that tour, that was a fabulous tour. They had options of either studio or one-bedroom apartment-type rooms, and they were lovely. They were very nicely furnished. The bathrooms were walk-in and safe. They had all the safety features that we were looking for. They have little kitchenettes. So, they had lovely accommodations there. However, the minimum for respite care would be 30 days.

Laura

We went to The Harmony Collection at Roanoke - Assisted Living and saw all the differently sized rooms. Their studio is big enough for a full-sized bed, a couch, a TV, and a little chair; it's a good size. They had one-bedroom and two-bedroom options, and the bathrooms were large. They took me around and showed me the physical therapy area, a little movie theater, and some of the activities like art and singing. I looked at their menus, and they were great. The people there said that they often eat there, and the staff also dine there because the food is so good. So, everybody seemed happy about that.

Provider Response

Reviewer RC#0322b

The Harmony Collection at Roanoke-Assisted Living was a beautiful facility. It was a nice building. They had quite a bit of activities and they had other rooms for them to do activities in, but it was too expensive. The residents' room seemed a little small. They had a room for games, a TV room, and a puzzle room.

Kelley

Mom moved to The Harmony Collection at Roanoke. We chose this because of the space that she has in her studio and the cleanliness of the facility compared to the other ones here in Roanoke. They are very much different. It's all one huge community all together. It's like a little village up there for the elderly. When you go into other facilities, they have little tiny refrigerators and the rooms are small and just not a lot of space. The Harmony Collection at Roanoke has almost like a full-size refrigerator in the room with a lot of kitchen space, a nice walk-in closet, and a very decent, large bathroom. My mom has a rollator so she has to have space to walk around in the bathroom and get around. When it comes to the studio, it fits a bed, the furniture, and the entertainment center. So, it fits furniture well and for somebody that's living on her own that doesn't need a full-size apartment, the space would be perfect. They were very welcoming, very sweet, and very caring. They're just on point with everything. Before my mom even moved in, when my husband and I were going over to her place to set things up every night and every day, the food smelled so good there. Mom also says the food has been really good. They have a really good menu and different choices.