The Gardens at Warwick Forest

pure torture

They would take hours to come help after you pushed the call button. They are mean to the patients. The food is horrible and unhealthy. They had pretty good activities to do. Some rooms are clean and others are not. The CNAs would throw trash on the floor and there was a problem with bugs. I wouldn't put my pet dog in there.

A.tucker

My grandmother was on the Monticello unit and fell 11/29 at 830AM. They stated she hit her head on the sink. She didn’t not get sent out until 1PM to the hospital. I can’t believe a head injury was considered non emergency. The amount of neglect is unbelievable. I have also contacted Mark Woodard several times regarding this and he has not responded. He was seen in person and quickly avoided the situation. No one from that facility has yet to respond.

helbo1929

I was admitted to strengthen my limbs after an illness. Pt and ot worked out great and all were helpful. Only seen the dr twice during my one week stay. The nurses were good but understaffed. My husband was allowed to stay with me making all easier for me over a week stay. All was ok till day of leaving. I was told about 11 and now at one still waiting. When I ask about issues they say none as they are working on it. And I am still waiting

Newport News Resident

Overall, badly run and poorly staffed, except for the rehab folks and a few RNs. Rooms are Perpetually unclean, trash piles up, laundry undone, beds unmade/unchanged, paging calls ignored, medications haphazardly administered and frequently run out. Complaints get you nowhere. Family must be present and pro-active to ensure minimum care, especially on weekends. Security is non-existent—people can walk in the back door and pass through unchallenged. My observations based on 5 continuous weeks in residence for pre- and post-op care and for rehab. Physical therapists were skilled, caring, and responsive.

saunchris

My MIL is currently in there for rehab. I would not take my dog there! Staff is lazy and unresponsive. Requested that bed linen be changed, they brought it in and placed it on the bed and never returned. They do not keep patients clean and we had to direct them to give a shower to MIL. We provided private assist personnel while she is in there and the staff did nothing? On the weekend we had to request when meals would be served. At 2pm she had not received any meals for the day. We spoke to management about our concerns and no improvements were noted. Stay away from this place.

Jessie7199

Horrific place! Aides never answer calls and come turn them off and don't return! Your love one lays for hours wet or worse!! The dining area cooks give food to employees and private sitters!! We pay for this!! People cry for hours ! Cnas always hiding!!

Carolyn746041

My mom is currently at The Gardens at Warwick Forest. The place is nice and clean with no strong odors when you walk in which was my concern. The place is also quiet. I can see no patients just sitting in the hallway. They have a church and a bistro where we can get sandwiches, hamburgers, or whatever you want. They also play bingo.

Karenl0760

The absolute worst place I have ever been in. Would never stay there again even if it was free. Worst staff, and the mist horrible food I have ever had. Dirty rooms aides never arounf.bad attitudes just for .starters. no rating because it was that awful.

jlibra54

My mother is a resident at Warwick Forest and I am almost considering moving her elsewhere. Sometimes I go in and she has a sour smell on her, not being bathed properly, she sweats underneath her breast area and we (family) could tell she had not been bathed adequately. I appears as though quite a few, just out of college, are coming in and they are not trained adequately or still learning, I don't think my mom should go around stinking or not be assisted in her feeding because of that. When she first started there (my mom), it was very nice and she was kept up much better than now. I've noticed alot of the ones that were there when my mom first came are leaving or moved in other areas, they should have kept the ones that were familiar with working in that area.

darksaturn7

I recently had visited my Grandma here after a knee surgery. She had her right knee done and had to go to a place from her current assisted living place to go heal up and manage her progress on walking "“ you making sure she walked and worked her leg while being monitored. Now let me note, Grandma has slight dementia. She repeats a few things often, and sometimes gets confused. This is though, if she is in a familiar place and with familiar people she does fine. So much so that you may not even notice it at all. Now, her insurance had her placed in a sort of rehabilitative home? To help her heal. What we (the family and I) were not told was that they were to place her in a nursing home. Now this in itself wasn't too bad. But remember she gets confused if in a new place. Confused, a tab ornery but relatively harmless thinking she has to go pick us grand kids up for stuff or that's she's going home in an hour. But this was enough to place her in the mental ward of said home. This had my Grandma who at worst would demand to call my Ma to pick her up with persons who stared at walls, wandered into her bedroom thinking it was hears, talking incoherently and generally people with conditions that made her look sterling. So whenever we'd visit we be walking into a rather depressing situation the was reminiscent of One Flew Over the Cooks Nest. I say this not because of the patients themselves but because of the overall mood of the staff. Some were very nice; a lady as we left promised to give Grandma her water as she had asked and we had to leave. But others just looked bored out of there mind there hearding their patients like cats. The fact that her resident doctor their changed Grandma's meds (many that is changed or taken away causes massive mood swings to her) without consult her power of attorney, my Ma, did not help our opinion. Ad in the 70s dated decor and poorly maintain paint and rooms (in stark contrast to the visitor area) made the place just give a feel of dread. Grandma from day one wanted leave. Even without dementia I seriously agreed with her. Rather uncomfortable experience here. The day she was sent to her regular assisted living residence, the family was relieved.