Riverview On The Appomattox Health & Rehab Center

Angels Do

I think they thought I was just going to go away. My sister was told to stay in her room the entire time, her meals were given in her room and she was told to stay there, "for safety reasons". One of her trauma triggers is isolation. I specifically told admissions I wanted her to socialize and eat her meals in the dining area, to attend activities and church on Sunday. NONE of that happened. Her medication was "forgotten" and I still don't have answers has to where half her medication that I sent with her ended up. When I called to inquire, I was hung up on. She was dirty and had not brushed her teeth in two days. I was told an investigation was going to take place and someone would get back to me a in a few days, it's been 12 days. I am done waiting.* side note: she requires at least Level II , if not Level III assistance, her UAI is very clear and the admissions office even stated to me on the phone the day before I brought her in that she needs level II care. Apparently, River View does not provide Level II care. I should have been told that. Unless your family member has a voice and mind of their own, I wouldn’t recommend this facility. I am sure for the level of care they are trained to handle; they are very good. Anything beyond that, they will stick your loved one in a room and tell them to stay there. My sister is blind, diabetic and intellectually disabled. She can't make decisions for herself, so the best way they felt to deal with her was to keep her in her room.

pm861

Where do I start....My Father In Law was accepted as a respite care patient by the facility from his hospice company. When the hospice company requested to send him there, they took him as a stage 7 Dementia patient who is a wonderer. (this was the only place that advised they were capable of taking him at the time). When my Mother-in-law took him to drop him off, there wasn't anyone to great her, she had to look for help and then they put him in a room with a roommate (red flag number 1) and then told my mother-in-law to tell him she was going to the bathroom and to leave. An hour after she got home, we got a call telling us we need to fill out paperwork for admissions purposes even though hospice handled everything and if this was so important, why didn't they do that when she was there dropping him off? (red flag #2) about an hour after that, we get a call from someone asking us how WE handle him when he wonders. I told them that we give him his medication and talk to him to calm him down. The lady then proceeded to tell me that he is walking in and out of patients rooms and swearing and he will not let them give him his meds so if we don't come and get him, they are calling 911 and having him admitted to the lockdown unit at the hospital. At that point, my mother-in-law became really upset and I told them how to do their job and at that point, the same lady who called for the admission paperwork came on the line and said "Excuse me ma'am, you need to come get him now" very rudely(red flag #3)...and I told her we were coming and drove the hour to pick him up. When we got there, we were told they didn't follow protocol and they were supposed to call his hospice nurse, not us since this was Respite Care, he was there from 2pm-8pm and was never changed (he is incontinent so he was sitting in urine and feces) the staff on duty didn't know he needed meds (he's a stage 7 dementia patient and if you know anything about the disease you know they get agitated and how to calm them down) and he didn't eat. They put his food in his room on a tray and left him to himself. Again, he's a stage 7 Dementia patient) I am deeply disappointed in this place and their lack of care and empathy. I wouldn't send my worst enemy here. The hospice nurse who met us there when we went to pick him up and helped us change him, give him his meds and feed him was so upset with his lack of care that she documented everything and filed a report against the facility. They need to do better and I hope this is not how they treat all of their patients. If it is, they need an entire new staff or to be shut down.

Maxine

My loved one is at Riverview On The Appomattox Health & Rehab Center. It's a new facility (relatively new) and next to a hospital. It's really nice. My uncle has an actual view of the river from his window. They are giving him physical therapy, and he likes it there. I didn't think he would because he didn't want to leave his home. But after the first week and realizing that they have good food and all of these young attendants are giving him a lot of attention, he has been liking it so far. The staff are friendly. I've only visited them once because I live out of state, and they came to meet me and introduced themselves. I met the activity director, and she talked about how much she loves my uncle. She wished that the other patients there were as considerate and sweet and cooperative as he is. Everyone likes working with him, so it made me feel better because I was really nervous that it wasn't good and he was going to be kind of stuck. My visit was limited to the dining hall, and I didn't get to do a tour and see the whole facility. I was impressed with everyone that I met, and the fact that everyone knew who my uncle was. They weren't like "oh, the new guy." They know his name and said he talks about me all the time. I met enough of the staff. I must have met maybe five people. They were all very friendly and open, and they were clean. Everyone was on a mission; they had a job to do. I was impressed. He has Medicare/Medicaid, so there is no outside income required. It's next to the John Randolph Hospital. It's new, and it literally sits on the river. There's nothing between that building and the water but grass, a lawn. The view is great, and the location is great. Coming off of 295, it's right at the highway exit. It's also less than five miles from his home. It's real convenient in terms of his friends and family coming to visit. They have to make appointments to visit. Because COVID does not allow too many visits right now, it's only one or two visits every five to seven days or so until they start opening up. They're super careful about not taking any shortcuts that can result in a bad situation. When I first visited, I had to wait. They had him kind of separate for the first couple of weeks. Then he started coming out into the dining hall. He uses a wheelchair, and he has to be aided with everything. He has to have all of his changes done in the bed, which we found was embarrassing. He said that the women that did those changes for him (the nurses) were so professional that they were making sure that he didn't feel uncomfortable. He said they hold conversations with him as he is being turned over, wiped, and all this other stuff that they're actually doing. He said they're talking to him too, so they don't have this big silence while they're doing what he considers a very embarrassing thing. He really appreciated that. He said one lady was especially good, and she told him that she used to be in the military. She is so wonderful, and he likes it when she comes. He said he doesn't feel embarrassed anymore, and that everyone is so professional. When he was in the hospital and he had to be changed, some of the nurses that came in were like, "oh, my gosh, what did you eat?" and that kind of thing. He was not looking forward to that kind of experience at this place, but nobody has had made the slightest hint of anything undesirable or or negative; he really liked it.

KP3535

My family member has been in several facilities over the past six months and AH&R outshines them all. They have been very respectful, helpful, supportive and accommodating to our needs. We appreciate their help and pleasant attitude whenever we need to call on them for assistance. The care plan meetings are amazing and the staff is willing to go the extra mile. Thank you AH&R!

yeahrightnc

Clean and good staff. Although they do seem to be short-staffed at times. The only major complaint I would have as a resident is the laundry cart. They need ones with soft rubber tires. The ones they use have hard plastic wheels and they are really loud on the hard floors. They go up and down the hall at all hours of the day and night and even with the room door closed it will wake a patient up. Otherwise it seems they do a great job.

awilk23860

The staff was extremely friendly and accomodating to the patients and the visitors. Even though it was a nursing home/convalescent center, the staff made a great effort to organize community activities for the patients. They also had a good nutrition program and a good physical therapy program. My grandfather was in this facility for 3 years because of dementia. The only problem I had with the facility is that the nurses need to pay a little more attention to wound care as my grandfather got MRSA and had to have his leg amputated as a result of negligence.