Elizabeth House

Betsy

We toured Elizabeth House. I like the fact that they have a smaller number of residents, at least currently. The place was clean. They seemed to have many activities for the residents, and they were able to utilize them easily. It's in a convenient location for our extended family to visit. The staff was friendly. It's a little bit old, but it had well-kept grounds. The inside was clean and neat. I thought the rooms were a good size. It felt like a college dormitory.

Provider Response

Rose03

Elizabeth House didn't have much to offer. They did not even have an alert button, which was hugely important for my mom. That was my main concern more than anything. It's a very tiny place. It was not well taken care of, and it needed a lot of updating. But the staff who gave the tour was very nice.

Sharon

We visited Elizabeth House, and we liked it. The room was a good size. It was nice and clean. We couldn't look around too much because they wouldn't let us go where the other people were because of COVID. We could only look at the one room.

101linguist

We urgently needed a place for my aunt and Elizabeth House was available and affordable. The director and head of nursing were very welcoming, and during her 18 months there both were very caring about the residents. However, the owners seemed to care only about cutting costs, filling beds, and keeping the facility understaffed. The aides cared more about their cellphones and visiting with each other than fulfilling residents' needs. When a new director came in things got even worse and we had to get my aunt out of there!

flw72

My dad was a reseident of Elizabeth House for 4 years. During that time they had 2 substantial price increases. The first was 12% with promises being made to upgrade the facility (carpet, new flooring, paint, etc). That was a broken promise. When I visited weekly his room never appeared to be really clean. At best the trash was emptied and that was it. The room was dust, carpet was full of dirt, stains. The bathroom has never smelled fresh or clean on any time I have visited. The facility has had another increase this year to raise resident rents another 10%. The majority of residents are on fixed incomes. So how do you justify raising each year to more than a resident is able to afford with no improvements to the interior or exterior of the facility. I have attempted to have conversations with current administrators and pretty much what I got is either you stay and pay or go elsewhere. They were not willing to work with our family so that our family member could remain. I feel we have had legitimate complaints throughout our 4 years at the facility and they have never really been addressed to our satisfaction. The administration does not care about its residents. They only care about their bottom line. Do not send your family to this facility. The administration is rude and talks to family members disrespectfully so imagine how they are treating residents. I moved my family member to another facility.

Pam37

Elizabeth House was affordable, and it was in a good location for us. The appearance was clean, and it was an excellent place. You have to bring your own furniture. They did help with things that my cousin didn’t have right away. They had a storage room with things that they let you use until you got what you needed. They did have activities, but he didn’t participate because he was too sick by the time he got there. I have no comments with the food; we were there many times when the food was served, and it looks like you get anywhere like that. I don’t think places like that ever seasoned their enough for our liking, but it was a good menu, and the food was appealing. We like the place, the price range, and they had room available.