Augusta Nursing & Rehab Center

Very Sad with service

My Dad was a patient at this facility. The Head nurse was not very nice to father who was very hard of hearing. Only one telephone for all the patients at this facility. I was told I could pay to have one installed since my dad could not hear on a cell phone! Also they lost my fathers clothes. Not once but twice, since my father had to stay at this location again due to space and having to have dialysis. Also they sent him home in a woman's shirt since we could not come in due to Covid-19. Also he had others clothes that did not belong to him and I called and told this to the staff and I was told I could throw them away. I told them why would I throw other peoples clothes away, I know that the patients family was probably trying to find them. It took a lot of phone calls because no one would return a phone call. I finally got one piece of my Dad's clothing that i had to drive over and get five days after he had passed away. Please don't let your loved ones stay here.

HDrumheller

I was in unit 2 from 11-15-19to 12-5-19 and the staff was very attentive to my every need 24 hours a day. My room was cleaned daily and my medication was given as prescribed on time. I had physical therapy and occupational therapy twice a day for 2 broken legs and they were very careful with my treatment.The staff from the CNA's to the nurses and Dr. Mike answered any questions my family and I had and i was well cared for during my stay. If i have to return to a facility in the future they will be my first choice. The only negative thing i have is the food. If you have someone there, please, take them something they like to eat. Thanks to the staff.

V Alane

They almost killed my father because they never checked his foley. He was rushed to the hospital with his blood pressure and heart rate so high that we didn't think he would make it. He almost died because they never bothered to see if his bladder was outputting correctly into a bag...one that they should have been checking regularly. If I could give this place a negative rating, I would.

yeanna

Very dirty. Friend was admitted for antibiotic therapy on 7/4. Bathroom had soiled, nasty cleaning cloths in the floor. My friend's pillow had old blood on it. When asked for a clean one, it never happened , 24 hours later still has same pillow! Was asked again earlier today. After calling the unit manager, she assured me that she will take care if issue.

very satisfied relative

My dad was there for 2 1/2 weeks for Rehab after being discharged from the hospital. The office staff, nursing staff were great with him. He had Physical Therapy and Occupational Therapy twice a day every day. Monday through Friday. The next day after he was discharged one of the office staff ladies called him to see how he was doing. Which I thought that was very respectful of them. The rooms were clean and didn’t have the smell like some places do. They have gospel singing and other people come in and play instruments and sing for the residents. The residents can go out side and sit on the front porch. The staff always speaks when you go in to visit always have a smile on their face.

kenyton

Recently had a friend on unit 2...staff was caring, passionate and really showed their "angel wings". Needs were addressed and questions were never unanswered. I would really like to thank everyone on the nursing staff who worked from their heart..Kudos Augusta Nursing staff!! Awesome place for healing!!

d mynes

My dad was at this facility for 2 weeks. He was cared for by the staff and treated with great respect. The staff was friendly and accommodating and made every effort to meet all of his care needs. The staff and caregivers were also very caring and kind to his family and showed compassion to us at a very difficult time in our lives. We will be forever grateful to this facility for caring for our father during his final days and being sympathetic to his family..

tammcki

My father was at Augusta Nursing and Rehab for a short period of time before he died. The facility is not the most modern but the great staff more than made up for the lack of decor and newness of the facility. The nurses and CNA's were attentive, compassionate, and caring. They not only cared for my dad, but also for us as we spent a lot of time there during the last days of his life. They placed Dad in a private room in his last days and brought food and drinks for the family every day and checked in often to see what we needed. They continued to speak to Dad and treat him with kindness and dignity. We were given the opportunity to relocate Dad to either hospice or the hospital but chose to keep him at Augusta Nursing and Rehab because we had come to know the staff and felt very comfortable with the care they provided. Thank you to all the staff for your hugs, compassion and care at a time when it was greatly needed.

Angry woman

OMG, this place. Had a nurse come in to address a dressing change. She did not even put on gloves...when asked said SHE didn't need gloves. It is not very clean. The toilet in our bathroom had not been cleaned for some time. We realize these facilities are understaffed and are woefully in need of updating, but good grief: a dirty toilet and NO gloves by a nursing professional (and I use the term professional very loosely). Meals can be late and the food is not very well prepared. Just a horrible, horrible place. I love my family member and will try to get them into another facility as soon as possible. Actually thinking about moving him to Charlottesville. If you choose to use this place, you might want to visit often, which is really hard to do if you have a full-time job.

bpmcrc

Under current management this facility is wonderful.

SandyJudy

My niece was a resident at Augusta Rehab. On 10/23/17, she was moved without family consent even though there was a POA for her mental limited abilities. They chose to ignore it. She was moved to a Envoy where she was taken to Augusta Health on 10/23/17 because she was not breathing. No one from Envoy ever called a family member due to the emergency. The ER doctor was the only person that contacted the family. Prior to and after she passed away that day. This is total neglect and I will pursue avenues to ensure this does not happo at these facilities.

donnakaycason

MY MOTHER EVELYN RANKIN WAS A PATIENT FROM OCT 12,2016 TILL FEB 9,2017.SHE WAS LOVED BY ALL AT THE HOME.SHE WAS TREATED WITH LOVE AND DIGNITY.MOM WAS TERMINALY ILL AND SHE WENT THRU SOME HARD TIMES BUT YOU WERE THERE TO SEE HER THRU IT.GOD WAS HER TESTAMONY TO ALL WHO MET HER,THERE WAS NEVER A PERSON WITH A SWEETER SPIRIT.I WANT TO PERSONALLY THANK YOU ALL FOR LOVING HER AND BEING THERE FOR ME WHEN I NEEDED IT.I WILL NEVER FORGET YOU GUYS,STAY IN TOUCH.WITH MUCH LOVE,DONNA CASON

AprilMWilson

My father was in this facility for two weeks follow quintuple bypass surgery. He arrived tired from his surgery, but heart-ready to rehabilitate and come home. After 13 days of neglect (ordered medications not being dosed at all, him being told not to bother the nurses and "just use his diaper", dried feces on the floor of his room), my father has contracted C-Diff and pneumonia. He is now back in the cardiac care unit of RMH, and we must find a rehab facility that truly cares about its patients as human beings and not just a number they can submit for government reimbursing.

legal eagle

This place is awful! The physician support and quality is, in my opinion, horrible. My Mom was there for almost a year and it got worse and worse. We were finally able to move her to another close by facility. The food was awful and they constantly ran out of food staples such as coffee and butter during meals. The food quality was poor and it was usually bland, tasteless and limited. My Mom had to supplement her diet with peanut butter, cheese crackers and veggies brought to her by friends and family.The nursing and CNA staff are bailing out like its a sinking ship. My Mom fell and asked to go to the emergency room and was ignored for hours and my sister had to come and get her after 12 hours. The doctor took her off of her pain and other meds which necessitated another emergency room visit which we had to take care of. We are still thinking of suing them for elder abuse and malpractice. They fired the nurse but never even apologized to Mom or her family. Thanks God we got her out of that place. Stay away, stay far away!!!!!

K.Brown

My mother needed short-term care and was a patient here for 9 days until we (her family) requested a rescue squad to take her to the hospital when we found her struggling to breathe and very lethargic. I personally had to walk to the nurse's station several times before anyone would come to check on her. When they finally did come to her room and realized she needed oxygen right away, they couldn't even get the oxygen to work. They were on the second machine by the time the ambulance arrived. There were other things that occurred during her brief stay. The majority of the nursing staff I encountered were rude. In my opinion, based on my experience... NOT a good place to have someone you love. I didn't want to give any stars but had to click one to post my review.

Fellow Reviewer

My husband was at Augusta Nursing Rehab, and it was very bad. Their staff needed to be greatly improved. I was very unhappy with their staff, food, and care. I was very disappointed. They are also too expensive for the care that you receive.

SafetyFirst

Wow. First let me explain that I am a masters prepared nurse who has worked and run ICUs, coordinated clinical care trials with very ill patients and taught at the university level. I am not foreign to the stressors and rules that greet nurses daily. Being obnoxious is never a way to treat someone on the phone, When I called to get an update, I have never been met with such rude and short answers. The topper was when she told me that my relative was going home the next day, I asked if she was safe to go home alone and what type of fall risk she was considered. The response is "safety is a matter of opinion.' REALLY? There are several data points that help determine safety and fall risks. I have posed that question, if she falls, this quote will be repeated back. Who says that?

Robert P Van Fossen Jr

I have a family member staying there: this is what I have seen : Nurses with snotty running noses coughing openly no mask or gloves; careless handling of equipment as to cause futher injury to patients; hot foods served cold, Doctors that badger patients that refuse treatments they know they should not be getting, but thank GOD they got rid of the CATS( or did they?). could be that they all just ate the food from the kitchen and nature took it's course.

Lori7

The process went really well with Augusta Nursing & Rehab Center. I think with any place, lack of communication can really mess up a good thing. But overall, I would rate them good. The rooms are medium grade and the food is nice.

niknak1227

My grandmother stayed there and the care was honestly so-so. The food was pretty good and the activities were varied and very well put together. The staff were not always the friendliest people. They had local gospel bands, church services every sunday, a hairdresser, BINGO, happy hour once a month (which she loved), and carolers for the holidays. They also had different activities for all major holidays. They had GREAT food. Also a big variety of meals. They never had the same thing twice within two weeks. The major problem I had with their facility was how under staffed it was. Most of the time I saw CNA's running around constantly answering call bells. And could rarely get to a nurse without interrupting them while they were handing out medication. Often my Grandmother would ring to get help to the restroom and by the time an aide showed up she had already messed herself. It was extremely embarassing for her so i imagine it was for the other residents.

LTWest432

The first thing that I noticed was the sign posted on the door: "Please do not let the cats out!" Cats? I discovered that the home keeps several cats who are free to move around the center, visiting the residents. It was a charming and homey touch. The building is decorated like most assisted living centers, with darker carpet and cheerful wall paper. Staff were very helpful to all visitors. One of the things I noticed the most during my visit was the number of family members who were there. They have a very open policy for visitation and I was impressed to see a number of families eating together in the dining room. The nurses were attentive, and polite. Most of them were focused on their tasks. Care is taken with any controlled medications. The real impact I had from my experience there was when I heard one nurse describe visiting the center on her day off so that she could say goodbye to a dying patient.