The Heights of Tyler

Jake1234

We placed my 86 year old mother in here. It seemed like such a nice place. In 8 days she was never changed or showered one time. I had to go in and do everything. They have a schedule of activities, and I never saw them do one thing. One day at lunch there was a blind resident just sitting there with her food in front of her. Nobody was helping her. They were going to move her to a more permanent hall, and even the nurses said don’t let her go there. I walked down that hall several times and it was walking down the green mile. If you care about your loved one don’t put them here. Yes, it’s nice but the staff don’t care!

KCF

To Whom it may concern: Our mother and Mother-in-Law was admitted to The Heights of Tyler rehab and nursing facility 2650 Elkton Trail, Tyler, TX 75703 after being discharged from UTHET Tyler Hospital. During her stay at the heights from she was readmitted to UTHET Tyler Hospital for a GI bleed. IT was discovered she had not been given her Synthroid medication and her TSH level was > 100,000. The Heights of Tyler also changed her aspirin 81mg to aspirin 325mg prior to the GI bleed which I am contributed to her GI bleed. The care she received while staying at The Heights in Tyler was terrible. They were not attentive, did not answer the call light in a timely manner and were always short staffed. I would call and request a call back from the DON and NEVER received a call. The business office manager failed to fax information to the insurance company and after going into her office and seeing the piles of paperwork in stacks, it is no wonder why it did not get faxed. It would have been like finding a needle in a haystack. It is very unfortunate that this patient has had multiple hospitalizations and set back in her health because of the care she received during her stay at The Heights in Tyler. I strongly suggest that they be examined before another patient and family has to endure the pain and suffering that our family has gone through. I just pray my mother can eventually pull through this tragedy.

Kay Elaine

The care is exceptional! This is a very loving environment. The nursing staff is on top of things. If there is a slight issue they do not hesitate to call the Dr to proceed in care. Communication with the family is very good. Activities are daily and so many fun things planned that their days are filled with fun. My Mom is so happy there and never asks me to take her when I leave. She is at home here at The Heights. We are very pleased with the care she is provided.

Deborah

My mother-in-law is at The Heights of Tyler. She has just gotten there, so I really can't form a full opinion. We received a few recommendations from some people who have their mother there, and they highly recommend it. I really can't go visit, so we made our determination on that, plus the admission coordinator was very helpful. Right now, my full recommendation is limited because of not actually being able to go and visit her. Once I'm able to do that, I can make better qualifications and recommendations for the facility. Sharing of communication probably could have been better initially. Location is very close to us. They have full service. They have rehab, full nursing services, social work, and activities. It's a building, just one floor. The good thing about it is that many of the rooms have windows that are accessible for window visits. That's a plus if they have a courtyard area, but still accessible for window visits at this point in time. They are friendly as far as staff contact.

Claire

My husband stayed in The Heights of Tyler for six weeks. The place was a lot smaller but newer and prettier. I like the way that it had one big central nurse's station in the middle of the four halls that branched off of it. The halls were short, and there was a dining room on each hall. Their food was very good. My husband was in a double room, but they let me had the other bed because it wasn't full. The staff members were very good. They did a good job. They also had a church service every Sunday morning, they had a good physical therapy, and they had laundry services. There was a nice outdoors, too. It was a very nice place.

Provider Response

CYO

Our loved one is a long term resident. When we came to The Heights , everything was outstanding. We have seen a tremendous decline in the quality of care that the residents receive. The office staff is good. The majority of nurses there are good. The aides there are ridiculous. They neglect the residents on a regular basis. It is so bad that we are currently looking for a different facility for our loved one.

Provider Response

mom is luved

Let me qualify this review by saying the compared to the previous nursing facility my mother was in, The Heights is a vast improvement. First, you may not always have a happy visit with your family member here. Making this place happy and comfortable visit will almost always be a job. Also, always bring a witness just in case you have an "altercation" with stuff. At times I've had to pick up in the room bed, closet and drawers as well as make the bed. However, housekeeping generally does a wonderful job. Unfortunately, some aids are on the phone a lot, playing games, texting and talking loud in hallways. Hardly ever see interaction with residents other than cleaning them up. Nursing staff are very good, generally knowledgeable and attentive. The community often performs different activities (music, church services, Bible study, etc...), but haven't seen much encouragment for residents to participate. Again, The Heights is far superior compared to other facilities we've experienced.

Provider Response

Good Move

My husband had to go to The Heights for a short stay. It was a very warm and friendly place. The staff did their best to accommodate all of the residents. They have a physical therapy section for rehab and the equipment helped to get him back in shape and strengthen his body. I never smelled urine in the facility. The food was just OK. He ate the breakfast, though. I would make sure you ask the nurse what medications your loved ones are getting. I would recommend a chair in the shower room for people to sit down and dress.

Provider Response

kmisak

My mother lives at The Heights. I am noting but happy with this facility. I can not think of one thing I have a problem with. Every single person I have dealt with is just wonderful there. I do not think they could be any more friendly or helpful. The food is pretty good! The facility is always clean and never smells. My mother tells me how much she enjoys The Heights and what a wonderful place it is. She also tells me how happy she is. That is all a huge relief for me as I was feeling very guilty having to move her into a home. I LOVE The Heights of Tyler and everyone that works there!!!

Provider Response

totally satisfied

Everybody was exceptional, so nice, and quick to respond when something was needed... Rehab people are excellent +++++ This is a very caring facility. If necessary I would request this facility again. I visited three facilities before choosing, I am very pleased with my choice. Food was just ok.

slinginsam

My mother came here for short term rehab after a 4 day hospital stay.The lack of care is pathetic,My mother was there for 3 days and never was given a bath and did not see a Dr. until the third day.The temperature in her room was freezing 66 degrees and there was no chair in the room for her or her guests to sit in.When she was administered drugs she would ask what certain medications were for and the staff would not answer her.Upon being told that my mother was leaving after 3 days of being here the staff came to her room and tried to intimidate and coerce her into staying.She was given a series of questions trying to determine her mental state earlier that morning.The staff were trying to give the impression that she was mentally incapable of handling her own affairs.She did not appreciate these questions and let the staff know this.In my opinion this place is not about rehab, but is about stripping senior citizens of their dignity,their rights,and their money.

Anonymous113416150

My father was at the Heights of Tyler. It was good until he got sick. Then he went to the hospital and came back; they did not take care very good care of him after that. He will not go back to this place. If you needed basic care, I would recommend them. The facility was OK. The rehab itself, I can rate a four.

KIT31

My mother in law was there for three weeks for rehabilitation. One night a nurse was very rude to her. She was upset because my mother in law needed constant assistance to use the restroom. Finally she just threw her on the bed with no covers on, and the call button was way out of her reach. The call button was also out of reach of the other woman on the bed next to hers. They kept shouting for assistance to no avail. Finally, hours later the nurse returned, and stated how much she hated her job. After reporting the problem, the nurse made comments about quitting her job, but she never did. Nor was she fired. I hope this was an isolated incident. However, my mother in law had to deal with this woman day after day.

Caring0366

My brother was in The Heights for physical and speech therapy. Their rehabilitation was very good. The rooms are adequate. Some staff are great while some staff are adequate. Now with my uncle there, I can say the same thing except sometimes the cleanliness is lacking in the extended care section. They also have a problem with their accounting processes. They made several corrections. I think they could improve on their billing structure. And they could follow up more closely on taking care of people who need more assistance.