Petal Hill Nursing and Rehabilitation Center

JODI H. SWONKE

DO NOT LET YOUR LOVED ONE GO TO THIS FACILITY! My mother was admitted there on 07-25-23 (she was referred there by her Home Health Provider). Once she was admitted, she was NEVER taken out of the bed again. Her medicines (including new heart meds) were NEVER given properly or charted appropriately. The 4 days she was there, her health declined & resulted in a trip to the ER. From the ER, I had her admitted to another facility in Tyler. When EMS picked her up, her bed underneath the pad liner and sheet was SOILED COMPLETELY. I went back to the facility on 07-30-23 to pick up her medicines & the bed was the SAME! AND I was handed prescriptions for TWO other patients, and I had to point it out to them! The ONLY part of that facility that is NOT filthy (and extremely hot) is the front area where the Administrator, Director of Nursing, Assistant Director of Nursing, etc. are officed. Once you walk through the double doors, it ALL changes. The smell is RANCID! The residents are NOT clean - they all have greasy hair & dirty clothes. The ONLY thing that the Management of this facility is worried about is the census count b/c that is what brings in the Government money...There are other GOOD facilities in Tyler that will accept Medicare/Medicaid for your loved one(s). GET your loved one out of the facility!

Inez Walden

The staff telling my friend go back to bed when she needed to get her medication and oxygen. The would yell at me and others. The food and the not clean at all. Staff was doing their job. Tried to take to staff it didn’t work. Dirty! hours it took them to clean anything and personal stuff stolen. Nursing staff had an attitude all the time. You had Accounting staff was the same. Not their answering phone! They don't have what they need to take care of them! They shove them in front of tv don’t care at all. elderly patients needs to be treated with dignity and hope my family never sticks me in one of them.

Ferriel

I was at Petal Hill Nursing & Rehabilitation Center. It started out high, but with the change in management it went down. The first years were great, I had no problems. Otherwise, I wouldn't stay that long. I left the place and that weekend I went to the emergency room with a UTI, and kept telling them that something was wrong with me, but no one paid any attention. So, they had a nursing staff who really didn't give a darn. The previous staff was caring though. I don't know what the new management did to the staff, but they just didn't care. The maintenance was not that great, and the food was either overcooked or undercooked. It was hardly edible, and this was all in the last year. The activities were OK. They had stuff that interested me. Before COVID, there were outings, bridge playing, dominoes, bingo, calisthenics, and cooking classes. They had all kinds of good activities that kept us busy. The activities director that had all this stuff going on retired, and after that they kept changing. They went all down to just bingo, but people wanted to do something else other than just bingo.

Mavericks80

I have visited The Clairmont Nursing Home approximately ten times over the past three years. The Clairmont has recently been renovated (within the past couple of years) and has become a very nice looking home. I have had positive experiences while visiting with nursing home staff. They provide a good therapy program designed to help residents become more independant and possibly be able to go back home. The nursing home has 120 beds but it does not have that large nursing home feel to it. I have had a couple of friends that were residents of this nursing home and both them and their family was pleased with the care. I would trust placing loved one in this nursing home. The Clairmont is in a good location being within a mile of two hospitals and nearby many doctor's offices. While I believe this is a high quality care facility, I believe the food is average to below average from what I've seen.