Atria Willow Park

Linda

Atria Willow Park was beautiful and clean. The staff was very helpful. It's just a nice place. The only reason we probably didn't go to that one is that it was a little bit smaller than the one my sister is in, and their windows were inside the building. You could see the people walking through the building. It wasn't showing you the sunshine. They had nice entertainment the one time I was there. They were having some kind of little party there and they were having a good time. The cookies were good, but we didn't go at the time that they had lunch.

Provider Response

Patricia

We did a tour of Atria Willow Park. It was lovely. The facility was spacious and beautiful. The employees were all really pleasant. It was clean, well kept, and just absolutely beautiful. We liked every single thing about it except one thing: it didn't feel as cozy to my mom. They have larger open spaces, which most people really like, but it causes a little bit of echoing. My mom has problems with her hearing right now, so she found that very annoying. That's the only issue, and that's because of her hearing loss. Somebody was playing a game of bingo when we walked by and she was calling out the numbers; it bothered her ears. That's the only thing -- I'm not kidding. It was a stunning place, and the people were so nice. The grounds there are beautiful and well groomed. There are walking places, sidewalks, and plants; it's beautiful. I would have lived there. They were awesome and so nice. I liked it; I would have picked that for her. The buildings are a "five plus." I really loved that place.

Monica

My father has moved into Atria Willow Park. The staff was very supportive and communicative. They listened. They were tuned in to him, so to speak. They asked questions about his personality, his likes, and his dislikes. They asked all the right things to try to help acclimate him as much as possible. It's professional, warm, and inviting. The atmosphere is very comfortable. We had some requests for the room, and they were quick to respond. There were a couple of issues, and they were corrected the same day. They have three meals a day prepared by a chef. The meals look inviting. They assist in mealtime with drinks and carrying trays when needed. They have activities all day long. It's interesting because there are other activities at the next level of care right down the hall, and they're willing to let him participate in those too. It was something that will keep him active. He said the food was wonderful, and he's been eating there pretty consistently. They help him pick out meals. They have a variety of meals and a variety of dishes, and they'll accommodate some preferences to a degree. I really think they need to get the t'ai chi class back up again. If we can get that done, that would be absolutely perfect. I visited several places, and this is the one I liked the most.

KimStrout

I can’t say enough good things about this place. The staff is amazing and more like family than paid caregivers. They go above and beyond every day.

Provider Response

dannyriley

I researched the facilities in my area and Atria was high on the list. After the initial tour, i was very impressed with the staff and what the elderly folks there were telling me. Mom had to leave her home because of falls, and she is a very hard sell on any place. It was slow at first to get her out of the room, but now she is enjoying the other ladies and bingo and exercise. The staff are great every time i go visit mom, and mom says they check on and take good care of her. Thank you Atria for being so good to my mother!!!

Provider Response

Bonnie

We've chosen Atria Willow Park for my mom. It was nice, everyone was nice when we toured it, and we picked out a room. They're not providing any activities right now, she's gonna have to eat in her room, and they're bringing up the meals to them because of COVID. She has house cleaning once a week, they change her sheets and wash them once a week, you can sign up for things for them to do if you want medications and stuff that she needs at extra cost, but she doesn't need that yet. The staff is really nice.

Kerry

I did an in-person tour of Atria Willow Park. They're very nice, and I would recommend them to anyone. I think it was an A+; I had no problems at all with it. The room had a kitchenette, and it had plenty of room for a living room and a dining room or a dinette, the stove was kitchen size, and the refrigerator was apartment size probably, but that's all my sister-in-law really needed. The staff was very accommodating, took us around, and she just went over the top to try and make my sister-in-law comfortable there and explained things to her.

Charlotte G

I am a new resident in quarantine because of COVID protocol with new residents. I am appreciative because this keeps me safe. I had a Negative 1st test and waiting for 2nd test to finish quarantine. I feel safe. Everyone is masked. I received a beautiful welcome from staff and my neighbors opened their doors to say Hi and Welcome and tell me I would love it here. They were right. The Staff is friendly and attentive. My chef-prepared meals are indeed restaurant quality and delivered to my room. There is a daily Activities Sheet handed out with inspirational phrases and suggested opportunities. Even a daily exercise from your chair is included. I received Atria Welcome gifts and Christmas gifts from Staff Elves. Housekeeping comes weekly and there are laundry facilities provided on each of 3 floors. If you need something or have a problem, just call Front Desk. The bathroom has bars in shower with built-in seat and non-slip floor. Next to toilet is Alert Button if I need help. I wear an Alert on my neck too. My apartment is senior friendly and comfortable. It's like home and they treat me like family. My daughters are happy with my decision to come here and they stay in touch. It's been a hard year, been recently widowed after 45 years with my amazing Vietnam Veteran husband Bruce, but Atria is my new beginning for 2021.

Barry

Everything about Atria Willow Park was excellent. The staff was very friendly and very helpful. My wife's studio was small, but adequate. She was only there for a month. Every meal was excellent. They had activities every day, and she met a lot of friends when she was there. They had a theater and a hairdresser there. I had no complaints with any of the staff. They were all really nice. It was a little costly, but it was worth it.

Provider Response

PC

Atria Willow Park was very nice. We had lunch with them, and their food was excellent. I met a number of the staff members. I was very impressed with them. They seemed to be knowledgeable and they're very good. They made a very favorable impression.

Provider Response

Kim

Atria Willow Park was a great place, and I hope they are still around when I, myself, get to that point. It was more like a mini-resort. They all have their own independent units with their own things. They take the residents out, they care for them well, they look out for them, and they have lots of things to do. It was not a nursing home type environment, which was a great thing to see. The dining room looked very accommodating.

Pat_Osborne

If you want to have the best of everything then this is where you need to be. The food ,the staff, the entertainment, the accommodations, just everything is absolute perfection. The residents are like one big happy family. It's where I would want to live the rest of my life if I lived in Tyler.

Melanie441788

My mom is currently at Atria Willow Park. It's perfect for my mom. Everybody is very friendly, busy, and happy. I like the outdoor areas. Her room is spacious and has nice windows with nice views. The staff is very friendly, professional, and asked a lot of questions that my mom enjoyed and was important to me. I feel like my mom is safe there.

Rebecca028152

Atria Willow Park was nice, but had more of a nursing home atmosphere even though they were assisted living. Their apartment was pretty small. I did not see activities going on, but there were some people walking around the facility or who came out to see what we were doing. The staff was very friendly, accommodating, and answered our questions. We saw two apartments; one was a two-bedroom apartment and one was more of an efficiency. It was close to shopping and things like that, but again, you would have to be able to drive yourself or take their shuttle. It did have an odor to it, which was unpleasant. I think it was the chemical that they used for cleaning.

JC777213

I would recommend Atrial Willow Park because of the caring staff. Their food was excellent. I liked the atmosphere. They had a lot of entertainment for their residents. They had studio to two-bedroom apartments. They had a beautiful park with swings and fountains. It was well kept. You could have picnic there with the family.

Pat421462

Atria Willow Park was nice and clean. They're very friendly and accommodating. The facility looks very welcoming, and it's fairly close to shopping centers. We would consider it if there's a need to.

Joy066620

Atria Willow Park was very nice and beautiful. The rooms were clean and small. I liked the common room, and the dining room was very nice. A lot of outdoor light was coming in, so the atmosphere was very pleasant. We spoke with a resident or two, and they were upbeat. The ones I saw in the hall were very happy.

Anonymous115209650

We have just moved into Atria Willow Park. They have good food. Everything has been good. It has been a little hard to let them manage my medicine, because I keep trying to check them, but I'm getting more used to that, and things have worked pretty well. The staff is very good.

Nancy115297050

Atria Willow Park was excellent. My mother had an efficiency apartment with a bed and a living room altogether and a little kitchenette. The staff was accommodating, except in the dining room. They did not like to accommodate her motorized vehicle, but the food was excellent. They had bingo and a lot of activities. It was a very nice place. They just need to accommodate people in their dining room better.

Joe111791650

Atria Willow Park was very nice. The staff was very good. The rooms and apartments were nice. The food was very good.

Caring111199950

At Atria Willow Park, there was a question about the bathrooms. It was a hygiene question. We were not impressed. The residents in Atria were sedentary, and there was a slightly different atmosphere because the residents weren't as active in their lifestyles. However, they were very good.

Provider Response

Joe108053350

If my father had to go to an assisted living, I would have put him in Atria Willow Park because it was bright and well managed. The staff was very accommodating and very thoughtful. They had studios, one-bedroom, and two-bedroom apartments. All the rooms were facing an open central atrium, and it was very nice. There seemed to be a lot of socialization, and the people clustered, which was nice. It was a really nice place, and they had a lot of different things.

Caring110993950

Atria Willow Park was very nice. The staff was knowledgeable and caring. The food was good. The neighborhood was fine, and they had activities.

Pat103

It's just perfect -- the amenities, the rooms, the people, everything. The staffs are very helpful, professional, and friendly. The rooms are just right. You can be as busy or as lazy as you want. They've got bingo and games, everything for the mind and the body, movies, a library, exercise rooms, and arts classes, and they are open to suggestions. There is not one thing that I don't like. We were spoiled from the very beginning. Atria Willow Park has everything that we wanted.

Caring106624350

The staff at Atria Willow Park was great. The place is beautiful and upscale just from the meals and linen napkins. It is attractive, and they are considered probably one of the leading assisted living for activities. They probably have 20 plus activities every single day that people can choose to take part in. My dad didn't choose to be a part of it, but it is one of the reasons he was there. I never had issues with billing. I never had any issues. In the two years, it was smooth sailing. They did everything well.

Mary68013350

Atria is just a really nice place. We have entertainment and things to do. We have bingo, and at least once a week, people come in for entertainment. It was very pleasant and very clean. I have a bedroom and a living room. I would recommend the facility.

Caring103397350

Atria Willow Park is good. They have different sized rooms -- like the one we have is a two-bedroom because we are a couple with two beds and two baths. The staff is responsive.

Cindi5

Atria Willow Park was very nice, and the staff was fine. It was just more than what my mom's budget could afford. It is a beautiful facility; it really is.

Maggi2

We visited friends who live at Atria Willow Park, and I love the open space. What I don’t love is the lack of view outside. You look out the window and you just see other buildings. I really feel at home with Atria. It seems like a very nice place and the people were very friendly and helpful. We did see one of the rooms, I could picture her there I thought that would be a nice place to live. They have a live band and they do dancing, and they have a laundry area where you can do your own laundry. You go outside and it’s well-kept. I would recommend Atria.

Nancy90366550

They take good care of my mother. She kind of doesn’t want to get out of her room but they encourage her. Atria Willow Park is a really nice facility. There’s exercise, bingo, movies, happy hour, a lot of card games and dominos. They have a library and a church. They go out to eat at restaurants and shop. Their staff has a bright attitude. I haven’t come across one who is not willing. It’s just a happy staff. Up-keeping was very good and the food was great. It’s kind of like a little hotel. It’s a very clean, happy community where there are lots of activities for people with different interests. The staff is wonderful and there’s always a smile in their faces. My mother doesn’t like to go out very much and they’re very encouraging to get her out her room. I would recommend Atria Willow Park to anyone who's trying to find a comfortable, pleasant place for their loved ones. It worked out for my mother and I’m very pleased with it.

Caring76917150

Atria is really nice. It's roomy, they have a lot of light, and it's very clean. The staff is very helpful.

Caring68174050

Mom is in Atria for a month and a half now and everything is doing well. It is my sister who checks it out and they give her a good deal and a really good rate. It seems like a good place. It is very nice and the people are very helpful and the management seems to be fine. However, maybe they can make a better explanation of charges. For instance when they help out, there are certain things that they will charge you for. They may have told her that when she first get in, but being elderly, they don't always remember. When they come in and make her bed or run the vacuum, they charge her for that. That was kind of a little disappointment.

Charles19

I visited Atria Willow Park and the people were wonderful and they were able to answer all my questions. They took me for a tour on the place and the living quarters were clean and large enough to live in. It seemed like a very nice place. They would meet my needs very well if I consider moving in.

Kim26

Atria at Willow Park only had apartments. They don't have cottages. However, their apartments were really nice and clean. It was a good environment. The people were friendly and the residents seemed happy there. They had lots of activities to choose from.

Pat24

I would recommend Atria at Willow Park to others because it was a very good place. The independent living facility was separated from the assisted living facility and they had a nice set up for the independent living facility. They had a lot of activities for the old people and the price was competitive. In the future, if I want to go, I will go to Atria at Willow Park.