Texoma Healthcare Center

MangoTango

These people are using covid as an excuse to get away with doing as little as possible. Such as keeping you in the lobby for visitation as well as business pertaining to your care. They will say "we are not allowing people into OUR offices due to covid, so we'll have to talk about your issues here. And when you call them out for this being a HIPAA violation, they'll tell you that they have to go outside. Their day consists of showing up to work, waiting on their lunch delivery, and getting paid to sit at a desk that isn't being used for anything other than a footrest. My mother was in here after a severe stroke and she languished here until a seizure put her back at the hospital. The hospital said it was a severe UTI caused by an e.coli bacteria that triggered the seizure. She also was dehydrated and had lost 30 lbs in the 6 months she was here. It's not possible to lose weight like that on a feeding tube. The hospital was onboard when I said they cannot send her back here. They helped me find a 5 star home within 48 hours. We couldn't be more relieved.

Provider Response

Mtngirl1965

My Dad was there for almost a month. After he came out of the hospital after finding out his cancer had spread. He was quarantined for 14 days as expected. He was on hospice care with Guardian which was ok. One of the problems we had was with staff not being on the same page. They sent family from one door to another. We had our temps checked, filled out our paperwork & had a sticker but kept getting the run around. EMT's dropping off a patient were also rerouted even after removing the elderly bedridden patient from the ambulance! The worst parts of his stay there was that we found him mostly naked uncovered with his head downhill near floor level as the wheels had broken off his bed. He said they blamed him. Staff knew about it but never fixed his bed. I raised his bed best I could. There were traces of feces in the floor for @ least a week. He was moved after 14 days back to his shared room. The situation was NOT better. His clothes were missing, & upon the move his other belongings were not moved still. I threatened to search the place before they found his stuff. A wheelchair bound resident entered his room unmasked & uninvited. My Dad was on a minced & moist diet even before this recent move in & out from hospital to quarantine. They delivered a plate with dry cod, coleslaw & cornbread! When I tried to call for a nurse no one came so I approached the nurses station with a mask on but was rudely told to push the nurses button. Goldfish crackers & spaghetti remnants were left under his roomates bed for a week! Another day, upon entering I find his cup of water knocked off in floor spilled on top of his stuff. His little cd player which the hospice nurse was using to play music to help comfort him wasn't even plugged in & his nurse button was down in floor inaccessible to him. When I phoned the director of Sava Senior Care in Houston he was rude & unapologetic & told me our family was supposed to be scheduling our visits! I'm guessing that's so they could "appear like he was getting taken care of". His nurses did the best they could. Most were compassionate but overwhelmed. I blame the directors for not seeing that cleanliness was a top priority especially after putting us thru the screenings. When asked if Dad would be tested for covid(for the staff, roommate's & families sake)again after having been in a hall with a covid patient, I was told they don't do that! We researched this facility. It looked good but I'm distraught that my Dad passed away in this kind of filthy inattentive place.

Provider Response

fire fighter Mark smith

This place saved me I was bed bound when I got here in July of this year now I can get out of bed by myself I'm walking again something some doctors said I would not be able to do again now I walk over 225 feet at this time and getting stronger ever day the Rehab department is the best in the country the nursing care is great to there very careing and helpful the administration is very helpful and compassionate I the would care nurse and Doctor are top of the line the facility is kept clean I would Recommend this facility over any others in the south Texas and sothren Oklahoma

Provider Response

Amber Green

Both of my parents were at Texoma Healthcare for rehab and had great results. They both were able to return home within 20 days. Therapy staff even came into their home to evaluate needs upon discharge. All of the staff at Texoma played a role in their success. Mom is currently on her second stay and we are so glad to see all of the familiar faces. She’s already made great strides this week!

Jem78

My grandmother just recently passed away after having a stroke almost a year ago. If you care about your loved ones please don’t let them stay at this particular nursing home. I absolutely hated going there to see my grandmother wet, stinky, the halls stink, employees had bad attitudes when you asked them questions and got really defensive. I’m sad to see that my granny is gone and not going to see her great grand children anymore, but now I’m rejoicing that she doesn’t have to go back to that place and she’s in heaven with our lord and savior.

LaVerneSunshine

The facility did a great job with my grandmother. She was able to return home after a lengthy hospitalization. The therapy team is the best around. We really enjoyed that our Grandmother was able to have a private room during her stay. The activities were great. The nursing staff was very good.

Provider Response

Lulu903

Recently had a family member who needed Skilled Nursing and therapies to get her back up on her feet. She required skilled nursing for extensive wound care, therapy for pain management and debility. When we thought she was going to succumb to her illness, the team at Texoma Healthcare Center was able to heal her wounds, control her pain and get her back up walking again. Couldn't ask for a better outcome. Definitely recommend this place over all others in the area.

tls61218

I don't' believe that you could find better healthcare professionals anywhere. It may newest building but the care couldn't be any better. Only gave it a 4 because the food could be better. Staff were always friendly and helpful. They took me to any appointments that I had scheduled.

Under achievers

My mother was there for 61 days before she passed last year the aids on hall C was the worst poorest attitude they did such a poor job of trying to feed my mother when they tried to feed her which was half the time when they took her to the dining area she sat Wheel chair much longer then she should have, food was spilled on her. I brought this matter to the D.O.N.and The director and nothing ever got resolved.

Jimba

My severely impaired family member was a resident here for one year, during which time hospice and THC staff coordinated care for him. During this time I found the facility to be clean and did not have the "nursing home smell" that is common in many facilities. The vast majority of the nursing staff and aides were very personable to my family member, even when he became unable to respond to them. The few times that I had a concern with a particular issue or aide, the nursing staff and administration responded promptly to effectively correct the problem. This is a simple nursing care facility, without all the bells and whistles that some more expensive facilities have, but I would recommend it as a solid options for you to consider. Our family was happy with the care of our loved one here.

Tarranicole

My family member had a recent rehab stay in this facility. I would recommend this place to anyone! We had excellent care and really felt like the employees cared. It has been updated recently and feels like home!

C. Goshorn

I do NOT recommend this facility for anyone. Their state rating overall is 56% below the State average of 60%, which is lousey in itself. My parent left this facility three times to be admitted to ER. All three cases we found neglect, mal-nourished, and dehydration, and the eyelids were matted shut from goo, and bandages had not been changed since his last stay in the hospital. Hospital reported to the State as well.