Royse City Medical Lodge

Wolf

I was a resident there for about 6 months and on November 1st I was sent to the hospital which I am still at. Approximately 5 weeks ago my ex wife and son went to pick up my personal belongs. Well it turns out that they were given 2 boxes. Well when they got home one box had some of my things but I was missing all my clothes and hygiene products and a backpack with my whole life in it along with things I kept that my son made in school also his first pair of shoes I bought for him. Here we are a month later and they still can't find my stuff. Including my power chair.

Amy2.0

My family member was at this facility years before she finally passed. I saw a BIG difference from when she first admitted. It used to be such a nice place but Tyla the DON has drove this place into the ground. Horrible care under her supervision. I’ve been through 3 Directors she is by far the worst. I would report staff not changing my family or giving her showers and she bold face lied and said say she would take care of it but she would never follow up. I have to ask to have the room cleaned because if I don’t it won’t get cleaned. A few of the floor nurses are nice but this facility needs a new director of nurses. The patients are suffering.

jescon

My mother went in for care and not even 48 hours she had passed. She was blind and diabetic and the staff was truly atrocious and uncaring. The selfishness and bothered some staff didn't respond to my mother and give her the care she needed. Momma was only there for respite hours and she took her last breath on this earth in a place where there are deplorable employees who apparently could careless about the lives of other beings.

suzireno

My mother was admitted yesterday morning with a broken pelvis. The response by the staff has been poor. I tried from 7am this morning to get a phone number to her room to no avail. Pierre, the nurse I spoke with was very unhelpful and when I finally spoke with the head nurse, Tula, at 11:00 am she finally gave me a phone number and made sure someone went into my mother’s room to answer. Once I spoke with my mom, she said the staff has been very “lackadaisical” in responding to her needs. Her doctor told us that she was not to put any weight on her feet, but I found out that the therapist had her stand this morning and rock back and forth. Needless to say, I’m not a fan so far.

lhampton962

My mom has been at Royse City Health and Rehab for about 2 years now...I absolutely love this facility...My mom first went there with the beginning stages of dementia...She is now in the final stages...The entire staff is so caring and helpful..I have never had a problem being updated on her care by her nurses..They go above and beyond regarding the care for the residents... This facility is very clean and updated. .The financial office has always been there for me to make sure her Medicaid is up to date and helps me if any problems arise..She is now going through the final stages with Hospice there and I can honestly say this facility has given my mother the best care and I am so thankful for them.

watchdog25

My mother was a patient here and received horrible care. Nurses would come into her room with meds and would get her so agitated and then she would refuse meds. She detoriated very quickly. I moved her to another facility that gave her living care and she did make a slow recovery.