The Delaney at Parkway Lakes

Chris Reyna

I toured the facility looking for a place for my mom. They offered lunch while I was there so I decided to stay and try the food. The presentation was nice and the food was delicious. I had a turkey reuben sandwich. It was so good I took some home for dinner. We are looking at a few other facilities, but this one is in first place right now.

Katherine R

My grandmother wanted to move closer to my house and we found The Delaney. It reminded her of the high-rise residential life of NYC that she grew up watching from her borough (Queens) in NYC. We're foodies in my family and my grandmother and I love everything in the dining area. My grandmother is also really enjoys the outings that they take, she told me she went and saw a movie with some of the other residents yesterday. I am so glad that we chose The Delaney as her home because I love having my grandmother so close but I also love that she is creating her own independent life there - she's having the time of her life.

Jo Leopold

On a down hill spiral. 5 different directors while my mom was there. Staff poorly trained if at all. The food is bad along with the dining service. This place could be much cleaner and the carpets are torn in places making it unsafe for seniors. The new director is arrogant and incompetent.

Lexi Engell

This place has declined significantly! Massive turnover from cleaning staff to directors. Horrible communication. Food service is terrible. Pendant response time is up to 40 minutes. Don’t be fooled by the attractive facility. They tell you what you want to hear. No accountability from the new executive director.

Kathy

I went to the Delaney Parkway Lakes. I liked it, but it's just not where my father needs to be right now. It's new, very clean, somewhat modern, and very nice. Everything was set up, organized, they called me back and confirmed, and made sure that I knew the appointment was in.

Provider Response

Kelvin

Delaney Parkway was a beautiful place; it just was gorgeous. Tracey -- I think she's the manager over there -- she was just delightful. She was absolutely exceptional, she was professional about everything she did, and she's a great tour guide. The only reason why I did not pick them is because it's more of an apartment style where you have different floors, and I didn't like the floors. It's more beautiful than the other facility I visited, though. It's a beautiful property, but I wanted a single-floor property where my mom wouldn't have to go up and down the stairs or anything. Of course, they have elevators there, but I just didn't want her on an upper level where she had to go up and down. If they only had a single-level apartment, that would have been my first choice. Their study area was perfect; they have a nice, beautiful study area. The lobby was gorgeous and the kitchen area was, too. They have a little bar for happy hours and all of it was beautiful. The place is set up more like a retreat center, as opposed to assisted living.

Provider Response

Tom

We have moved into The Delaney at Parkway Lakes. We chose it because it is pretty and we were treated nicely when we stopped by to look around. Everybody was nice. It is fairly priced. It is not a bargain, but it is not as expensive as the other places. The food is a five, but the service is a three. It takes a long time to get your food, but the people are very nice. It is a nice place. They have a lot of activities.

Provider Response

Steve from Pearland

My sisters and i visited this facility and were quite impressed by the staff, food options and cleanliness of this beautiful facility. Their pricing is very competitive - especially with what they have to offer. Spacious units with all bills included and several meal options including free room service! This is exactly the kind of place we want for our aging parents and look forward to moving them in when they are ready. Every staff member from upper management to cooks, nurses, aides and housekeeping was friendly and attentive. 5 Stars for the Delaney!

Provider Response

Elsie26

I don't recommend the memory care at Delaney. Some of the care staff is nice, although they have a high turnover so it's hard to keep up with them, but the management is pretty awful. They say they're going to call back, but never do. We were promised things before my mom moved in, and it's been 10 months and the promises remain broken. They are always short staffed. Before she moved in they claimed they had a 1:6 ratio, but now they say they never said better than 1:8, which I know isn't true because we wouldn't have moved her there. The truth is that sometimes there's only 1 for the whole unit, which is about 16 people. Usually there are 2, but since they have several residents in wheelchairs, and it takes 2 to change diapers or help with baths for some of them, that leaves the rest of the residents unattended. Activities are virtually non-existent. My sister and I visit at different times of day, and on different days of the week, and, unless they're eating, 95% of the time the residents are parked in front of the tv, and the staff is sitting as well. I've never once in 10 months found them doing what's on the activity calendar. Even when they're eating, no one is trying to engage them and they all sit silently. They have a nice activity room, but they don't use it. The staff isn't trained on how to deal with patients with dementia, or if they are, they don't use it. The new director was recently looking at pictures and trying to get the residents to guess the picture. He kept using the word remember. No, they don't remember! They have dementia! They told us before she moved in that they would be separating the residents into their two units based on ability. They told us it would happen in two weeks. We even picked a room on the new side. 7-8 months later, they moved 3 people, but that side is never staffed, and they don't use the dining room. They tell us that staff is supposed to be rounding through the units every 30 minutes, but I'm sometimes there for two hours and never see any of them. For 6 months they've been telling us that they're going to start/complete the moves in a week or two and that they're getting new residents, but still nothing. The food is good, but they don't really have choices, so if a resident doesn't like something, they're out of luck. My mom has lost quite a few pounds since she moved in, which we can tell because she's gone from a 10 to a 6, but nobody has mentioned it. By law, they're supposed to have a care plan meeting in the first 30 days and then quarterly, but we had the first one about 6 months after she moved in and are still waiting for the next one. Unfortunately we are again in a situation of looking for a place that will meet Mom's needs.

Provider Response

Dawn

My ex-spouse is a resident of the independent living of The Delaney at Parkway Lakes. The community is wonderful, I've actually given a referral to a friend who just moved her mom in there. I like this place so much. We have reviewed four communities and out of the four, this one was really the best. The staff was wonderful in accommodating his needs and keeping an open line of communication between them. I will specially give accolades to Dakota Lake, who was wonderful. Some of the activities he does there are backgammon, dominoes, concerts that they bring in, and a media room with a big-screen TV. They also have groups come in to do magic shows, and he does all of those activities. My daughter went there to take him out on Father's Day, but he didn't want to go out and wanted her to eat there with him because the food there is great. They have a menu and white table cloths, so it's not just eating a meal, it's dining. He loves the food there so much. It's a brand-new community at about a year and a half or two years old, so it's nice. I would rate the value for the money a 5 because what they give him and what he's utilizing is superior. He's taking advantage of a lot of things that's available to him while other residents don't do that.

Robert

The Delaney at Parkway Lakes is too large and wasn't as friendly. It's brand new and a lot more expensive. The rooms are like any other small apartment.

Provider Response

Stephanie

The Delaney at Parkway Lakes is the nicest among all the senior places we've seen. It was beautiful, fresh, and clean, and it just opened in December. The people there were lovely and it looked like a very nice place to live. It had a full-sized refrigerator, a microwave, and granite in the bathroom as part of the deal. The bathroom had a shower that was a flat, so if you have a wheelchair you don't need a lift. Michelle who works there is great, so I recommended that my mom's friend go there. It's a great place and the people are great too.

Provider Response

C

The Delaney at Parkway Lakes was really new. I toured that place and I got a good vibe from the people that showed me around, but once I started walking around and meeting some of the other staff members (like management), I didn't get so much of a good vibe. I ran into the executive director. They didn't seem to have the time of day for me. It's just opening so activities were still wrapping up and they had a lot of nice, new amenities. I just felt I couldn't get the time of day from the management. The rooms almost felt like a hotel. They have a library and a fitness center. The immediate staff member that I dealt with was presentable, but I'd give the management a two. The facility has a long way to go.

Provider Response