The Plaza at Lubbock Skilled Nursing & Rehabilitation

CN001

Absolute worst experience ever. It took them nearly 2 days to resume critical meds when admitted, the therapy treated her awful, and she was left in bed screaming and crying in pain when she simply asked the nurse to help her move her leg- he refused. The place is unclean, nurses and staff rude and dismissive, and may have caused my mother her life. She is in the Hospital now septic because the staff and Dr. Skinner would not listen to my concerns about serious issues/symptoms I saw from her. I have taken care of my mother for 8 years now and all I requested was a simple blood draw that they made me feel crazy for. I called an ambulance when they wouldn’t listen (I was out of state and could not be there) and they refused to let me talk to my mother to tell her they were coming, or talk to her after to see if she was any more conscious when they sent the ambulance away. She is now septic in the hospital and all of this could have been avoided. Do not go there.

131tonyB

I cried this weekend about my Daddy since my Dad been there he has several falls .They said he slipped out his chair . When dad was home he never had this many problems. They told me they only check on the resident every two hours. I replied that is not enough checks and that why my Daddy has so many falls, and my dad said he can't find staff. MY Daddy was not shaved and he use to love taking bath and shaving but they complained he does'nt like to bath now and that bother me . They only can shower on certain days and if you don't shower those days you just miss out . This weekend i requested he get lab and I understand but something is not sounded right I am doing an out cry for all the older people please check on your family member please . This place use to be good place the level of care and staff care has gone down . the food has gone down. Staff are on there phones i have complained just ignored my out cry. if anyone is having the same problem hit my email we have to protect our parents . Before the covid outbreak we visited our Dad everyday change his bed wash all his clothes and shaved him bath him our self i am worry about all the older people not just about my daddy . We have to be there voices

netter d

My parent never gets her meds she ask for the food looks gross! She gets lied to. She is in her right mind and they treat her disrespectful. They do not want to work. At night they wake my mom up turning on the light to change her roommate around 2:00 in the morning trying to wake her up. She wears a bandana on her head. Told my mom she could only stay gone to visit 48 hours when it’s 72 hours.

sad sam

The facility is filthy, housekeeping obviously doesn’t do anything. I know that they didn’t clean the room my loved one was in because there was food under her bed for 3 months. They are NEVER staffed properly, one CNA to 32 residents. There were several days she didn’t get a bath because of staffing. The food is not eatable most of the time. She got a pork chop that was so hard and dry that it could of broken a window if thrown at it, she was told she couldn’t have a snack because she wasn’t on the “list’”. She is diabetic and needs her snack to keep sugar from dropping too low. I have witnessed more than once, management being rude, to staff as well as to the residents. The DON bully’s the staff they do have. The ADON has gotten in the face of an employee, putting her finger in her face, then had the gall to call the law on the employee. I have heard them tell employees to SHUT UP! I will not ever place another loved one there, at least not until some house cleaning is done, and that’s building and the sorry Administrative team.

acox

I was a patient at the plaza. I had 2 broke arms ,1 broke leg,1 crushed leg. I was there for 9 months. If it wasn't for the aides ,nurses and physical therapy. I would never have made it home. I liked it so good. I'm having a knee replacement. I'm planning on going back for therapy. I would recommend it to anyone

LMG.

The Plaza at Lubbock is a horrible place. It was okay and things went unseen the first couple of times I visited. The other few times I had been by to visit, I witnessed a nurse being very rude and impatient with the roommate of whom I was visiting, It was friday at around 7pm. The nurse said "I don't have time for this, Im trying to go home". ( waiting for the elderly woman to take her medication) as I was walking out there was vomit in the drinking fountain and I informed one of the staff members and she said to me " I would be careful were you drink out of in this facility" I replied with "excuse me?" she then apologized and said she will have someone clean it up. Another time I went to visit I was told that a man in scrubs that has not been seen there before came into the room to undress my loved ones roommate and she refused to let him so he threw her down forcefully onto the bed and she started to yell which woke my relative up and he left the room. This woman has parkinson's and starts shaking violently every time a staff member walks into the room. The staff say she is "difficult" and gives them trouble but she speaks only spanish and all the times I have been to visit my relative or I have to interpret for them. I have never seen a bilingual person go in to speak with her. She is not trying to be difficult, she has legitimate reasons for being "difficult" but they would not know that because they have no one on staff that can understand her. I asked about a interpreter and they said they do have one but she's always busy. On top of all of this my relative has developed ring worm in different areas of her body as well as another woman in a different room, So I am guessing they are not sanitizing the shower stalls or the laundry correctly. Also they do not follow the menu, my relative says they runout of food sometimes so all she is offered are the sides to the main dish.