Parkview on Hollybrook

James

We are going to move my mom into Parkview on Hollybrook. She'll be in memory care. For lack of a better word, they seemed more like home. The people seemed like they really care. I saw them in action dealing with the patients, it just seemed more homey, and it's a really, really nice place. They got an indoor deal where they have indoor birds. They're separated from the people, but it's really cool for the people to watch. It was cool for me to watch. There wasn't anything that I disliked so far about it. The staff seemed really nice. They had good activities. The room we have chosen for my mom was just a standard room. They had an outdoor area, and they had things to do. It was a good facility. We really thought a lot about it, and it felt more like a home to me than anywhere else.

Lakshmi

I went to Parkview on Hollybrook. They gave me the information flier and took me on the tour. So it was fine. I did see the one-bedroom, they don't have anything else available. I liked the room better than the other place. The size was good enough for one person, and it had a refrigerator. I didn't see any activities with the people, but I saw the dining area staff eating at one table. It's off time, so nobody else is eating, and they introduced me to the staff preparing the meals. It's pretty big and well maintained. I saw the outside area, a walking area in the middle, and an open area too.

Shelly

I like Parkview on Hollybrook. It was awesomely decorated for Halloween during my visit. I went around with one of the nurses. I got there early and they were very accommodating to get me through the little tour early. One of the residents there was having trouble with their phone and the front desk guy was very kind to her, helping her with her phone. She talked to me too and she was friendly, but it seems like the residents here were high-quality. She said, "I'm losing my memory, but I just laugh a lot". It's like they train them to be okay with not being the way they were before and I thought that's good. We toured both assisted living and memory care. One thing I noticed was that the closets were a lot bigger in this facility than the other ones I visited.

Kim

My mother has moved into Parkview on Hollybrook. She's only been there a couple of days, but we really liked it. We just felt right at home when we toured it, and everybody is great. For the rooms, they have a bathroom in the middle, and then they each have their own room, so there's plenty of room for her, for one person. They have a room where they can watch TV or just sit at the table. They have a courtyard that they can walk around on. The staff is great, and the security for that unit is really good. Nobody can get in and out without somebody letting them in. Even coming in the front door to the memory care part, somebody would have to let them in, and the doors are locked.

DD

Parkview on Hollybrook was one of the newer facilities we saw. It was nice. They're all well taken care of, but you can see that it's newer. We went to the assisted living and also memory care. The staff was very friendly, thoughtful, and professional.

Debra

Parkview on Hollybrook was a very nice place. My mother stayed there not very long. It was a beautiful place. She liked playing games with the people, joining the activities, and also the music they played. They had a library, a group room where everybody played games, and a nice courtyard. The facility was well-maintained too. What she didn't like was they never got her pills to her on time, and she got real sick. We were unhappy about that. I never really got to know the staff too. They weren't really that friendly. They also told her the price that she had to pay, but then they started tacking on and said, "You also got to pay for this, and you got to pay for that." Her bill kept going up.

Provider Response

Gary

My mother is at Parkview on Hollybrook and she's doing fine. It's been a much more relaxed atmosphere. There is still confusion because of her being new to the place, so it's taking time for her to get used to it. As far as the food is concerned, my mother has not complained about the food. She has been able to take every meal, 3 meals a day, and I have not heard her complain about being hungry. From what I see and from what I know, the amenities are very good. I like the place, I like the look of it, the overall general décor and the atmosphere is good. It's much better than where she was.As far as her activities, the staff there seems to be trying to include her in as many activities as possible, and she is even participating in some of the activities. This is according to what I'm being told by the staff. They have not done anything that I totally disagree with. They have been very nice, cordial to me and my mother and from that standpoint, I'm okay with them. They've been very good, very easy to work with and I appreciate that.I know that they have activities, I know that they are posted but I really have not paid much attention to it although I know that my mother has participated in some of them. The staff has been very friendly, very cordial, and very willing to help. Many times, they've gone out of their way to help and I appreciate that.

Sarah

My father will be moving into Parkview on Hollybrook. I didn't get to see very much of it because of COVID, but the rooms that I saw were very nice. The staff showed me the game room, the dining room, one of the courtyards, and the map where everything else was. Everything was very nice, and the people there were just great. You could tell that it was a good working environment. I had already talked with the sales manager and she had told me about transportation within the city, the activities that they got to do, and the fact that he has housekeeping weekly and laundry weekly. They have outings for the residents who want to just get out of the building. They can go on drives through the town and they have one day where they go to Wal-Mart for picking up stuff that they need. He showed me where we could do our visits and that is in the courtyard at this time. If we wanted to do a window visit we could do that.

Marilyn Moulds

My sister has been in the assisted living facility since December 2018. The staff is wonderful and always available to help her. It has been very difficult for her during these past few months, and me, because even though I live in the independent living building in the same complex, I am not allowed to go into her building or her apartment. We have to sit outside on benches and it is now getting very hot in Texas and not fun.

LindaR

Parkview on Hollybrook was a great facility. They had a wine bar, a swimming pool, a movie room, a computer center, and a lot of other things. I have visited both independent and assisted and they were both excellent. Everything I saw was top of the line.

Joan

I visited Parkview. The people were extremely nice. The lady was very professional and very friendly. They don't allow patients to smoke. The place was extremely clean on the outside and well-cared for.