The Village of the Heights

Mel

The Village of the Heights was a beautiful facility. They had individual apartments that ranged from a studio to a one and 2-bedroom apartment. It looked fairly new. The staff was more than welcoming and guided you through the process. They had pool tables and all kinds of stuff for the residents because these were assisted living people. So, they were very ambulatory. They were able to move around and participate. Some were on wheelchairs, but a lot of people were on independent walkers.

Meg

We toured The Village of the Heights and I liked everything about the place. It's just that it was too far away from my mother's church and she didn't want to drive in the dark. We saw the independent, but they are progressive. The guy who showed us around was super nice. They only had a very small library with very few books, which was important to my parents. They also have a small gym. They have two outdoor pools, one for the memory unit because it's a lockdown unit, and one for the non-locked down areas. The facility is super clean.

Laurel

My husband has been staying in The Village of the Heights. He has been here for approximately four months. We had some rough patches adjusting to the whole thing but that’s behind us now, it has been satisfactory. The direct caregiving staff is very compassionate, very patient, and attentive. The more senior management is a little less, but it's mostly, I think, a staffing problem as far as insufficient staff, which we run into all over the country these days. The rooms are very nice and spacious. They are bright and sunny. They are maintained well, and they have kitchenette type set up. There are lots of activities. They also have a doctor on call that visits here twice a month, and the other two weeks are visited by his physician's assistant. The food is pretty good. They’re down from a five due to the institutional nature of trying to get everything ready at the same time. It’s not always hot off the griddle but it is tasty and good. It’s expensive here but it’s spending on the residents and not on the other things.

Eric

The tour experience at The Village of the Heights was good. The place was super clean. The staff was super helpful, attentive, nice, and listened to all our concerns and questions. It was super clean, and the upper floors you could see downtown, so the views were super nice. They had an art room and cafeteria. Everything was super clean, and the layouts were super nice. The room size was super good compared to some of the other ones, like the studio was bigger than a normal-sized studio.

Elizabeth

The Village of the Heights is a very nice community, but I was a little disappointed with the person that did the touring, mainly because I have the medical power of attorney, a durable power of attorney, and financial power of attorney for my dad. I got all three of them but she wouldn't even look at me, and she was addressing my brother more, who had no decision making in the process. I found that very offensive. For one, because she should have directed the conversation to me and not to him. It's not good. I had to tell her that toward the end of the tour. I said, "OK, you have a very nice facility, it's very clean, and very nice." I say that, "The nurses are very attentive to the patient's needs. I think the only issue I have is the fact that you're addressing my brother and he's not the one who's making the decision, I am. So, you need to talk to me and not my brother because it's me who is the one you got to sell. Not my brother." The place, overall, was nice. It's not a big community, which is fine with me. I don't need a huge community for my father, and I think he does better in a smaller community as opposed to a large community. The rooms are really nice, big, and clean. The one room that I put a down payment on to reserve had floor to ceiling windows and overlooked the downtown area. That was nice; I liked that. It was airy and open, and I liked that a lot of sunshine was coming in to brighten things up a little bit. They were getting ready to do the assessment, and due to my father's deterioration, I could almost say that it is going to be a level four care, the highest level. In this one, in particular, any additional care that is needed, or more attention that's needed for your loved one, is going to be tied down to the rent. By the time he would have gone to level four, I would probably be paying $5,0000 instead of $4,000. I can't do it myself, so that was the only issue that I had. The library, the arts and crafts room, and everything are very nice. Of course, you pay what you get.

Mary

The people at The Village of the Heights are great, sweet, and kind. It's really a nice facility. My sister says the food is good, but my mom complains about it. For the price, it should have had a pool, and their garden is only for the aged people that have memory problems in the locked down area, so my mom doesn't really have access to the garden, but she can come and go as she pleases. They have a lot of activities. After breakfast, the residents can stay busy the whole day if they are interested. They have parking.