King's Reserve Willowbrook

Reviewer#LD102622A

The tour I had of Elison Independent Living at Willowbrook was fine. Samantha gave me a full tour of the facility and she was very informative. It's close to transportation, with a bus stop right down the corner. They also provide transportation to appointments. I saw some residents doing some activities. I saw the dining hall and the laundry area. The place seemed well-kept and secured. They have their own staff security at night.

Julia

We chose Elison Independent Living at Willowbrook for my son. It's a wonderful place. It's equipped with everything. My son loved the food that was being served there. The staff answered all my questions and they're very nice, very polite, and very professional. We enjoyed talking to Jessica. She would call me back every time I called her, would answer all my questions, and was able to refer me to homecare for my son. She referred me to a couple of places that are going to help me. At this point, I'm very pleased with their service and with the area. It's going to be very close to me. They have a lot of activities. It's just that my son is blind, that's why I'm trying to find home care for him so that they can walk him around and show him the activities that are going to be there. They have a washing machine that you can wash and dry free without having to go to the washateria or bring the clothes home.

Provider Response

Manuel

Elison Independent Living at Willowbrook was a nice place. It felt like it's comfortable to stay there. The room that I was shown us was nice and clean, and it's complete. It had a one-bedroom, a living room, a kitchen, and a bathroom. We were satisfied with the appearance. The only thing that me and my sister talked about after we left is that the community fee is high. We're satisfied with the place though. The staff was fantastic. She showed us some food that they served when we were in the dining room. We had no problem with that. There were some activities, but it was already 3:00 or 4:00 when we got there. There were some few residents still outside, but we didn't see anybody in the dining area. The rest were just walking around. There were some people in the swimming pool. The staff was pleasant and nice to us, from the front desk to the person who guided us. It's not really a brand new facility. We only saw the model unit.

Provider Response

Mrs. DWK

I'm very happy with all the associates and Reema, our executive director. Everyone has been professional and responsive to me and I love living here at Elison.

Howard

I've been to Elison Independent Living at Willowbrook for an in-person tour. It appears to be a very sociable environment with excellent visuals. It's really neat. When you walk around, there's no noise going on and there's no trash anywhere. It's very neatly cared for. The attendants are very friendly and very knowledgeable. The food is great too, it's outstanding. The dining area is large and it's comfortable. It's very neat there and the cooks are polite. They're also very quick in preparing your food. The apartment is somewhat what I expected. It's neat with just enough space and just what I wanted. It has a refrigerator and a stove. The community had a fitness room in the center of the community apartments.

D

My brother is in Elison Independent Living at Willowbrook. They have a restaurant type of cafeteria, and he has an apartment for himself and he's by himself. He has safety measures, but he doesn't need the daily care. For his situation, I felt that it was important not to put him in a situation where a lot of people were in really bad shape, lonely and otherwise. Everybody in that facility is independent supposedly. They have about 300 units. They're repairing it. It's an older unit. They're doing some things to fix it up, which is good. When there's something to be repaired, they jump on it real quick. The staff members were very responsive whenever I have called up or he has called up. He has a difficult time communicating, so he needs a little bit of patience. I think he's happy. I've asked him about the food and he said it's good. The portions are good and they allow them to take things into their room. They have breakfast and either lunch or dinner. I was impressed with the layout. It's kind of like an apartment as you move around. They have a large swimming pool in one area. It's a 300-unit apartment that's secure. They have several areas of lawn dedicated to one thing or another, so people can go to different areas and enjoy it. I think the layout is good. They told me that they would drive them out within a 15-mile radius at the person's request. A lot of the people there have their own cars and they're still driving. They take him out every week to go to a grocery store or a drugstore. There's a lot of activities in the building itself. They have study areas and recreation areas. There's a lot of renovation going on. He needs certain things to be taken care of, and I thought this was the ideal place. I see him with a big smile when I first got him and I went to see him the other day and he was coming down and he's dressed up. When I asked him, he said he's doing fine. The hospital is not far away and it's right next to what used to be an old mall.

Troubled2

We have been satisfied since our loved ones moved. They are happy. They were exposed to COVID by another resident and were notified by management. We appreciated the notification,but when we asked about meals being brought to their room, we were told there would be a charge. You would think they would want them to eat in their room so that they would not expose others. This is not right. They are on a tight budget and cannot afford the add’l cost.

Provider Response

Cheryl

It was a different kind of layout. The rooms open up into the courtyard. It's more like an apartment, and it's a much larger community. It was located in an area where there was a lot of apartments around. It's very big, and they had a lot of activities. I thought everything there required a lot of walking. Nothing was really, really close, so that was my concern. There was just a lot of walking, and it opens out into the courtyard depending on where your room was (either the courtyard or the street). Everything was covered, which was nice. We liked that one too. The staff was good and very helpful. It was definitely not in a residential area. Methodist hospital was a block away, but everything around it was apartments.

Curtis

My mother moved in. The people are very friendly, both the residents and the staff, and they notice you which is a good sign. The food is very good, the living conditions are excellent, they keep the apartments clean, the grounds are clean, and it's a very professional facility. I'm very happy with it.

Randall

We're moving Dad in. Everything has been great. The amenities are very nice. It's within a five-mile radius to shopping and restaurants. It met all of our needs. They're helpful with working to get it into his budget. We've taken control of the apartment and we're starting to furnish it. The staff has been very helpful, friendly and responsive throughout the whole process. Part of his rent includes meals. We ate at their cafeteria, and it was good.

Lynn

I'm a resident and I'm very happy here. I'm at the independent living level. Everybody is really nice and they have a lot of activities. They have exercise, movies, and all different things. The staff members are very nice, the dining area is nice, and the food is good. We go and have lunch at the tables and you get waited on. I think the rooms are very nice, clean, and big. The surroundings are very nice, you get to watch trees, see the rain, and it has all covered walkways. The place is nice.

Diane

My mom is happy here. Her room is very clean. The food is very good; I have eaten there before. They have exercise classes, jewelry-making, painting, and all kinds of card games. There are multiple activities per day. The staff members are helpful. They have lounges and common areas. They are all nice and nicely kept.

Marvin

The staff was very helpful and gave us a nice tour. It really felt like dealing with someone who really cares. We had a good experience over there. The rooms were nice and the residents were just sitting around enjoying themselves in a recreation room.

Alicia542580

My mother is here They have independent apartments but also services like a dining hall, personal services available for medicines, and other services as you need them. They serve breakfast and lunch and have a bistro that's open 12 hours a day. They also do meal service to your room. My mom has breakfast delivered to her every morning because she won't go out to the dining hall.

Susan90145050

My mom likes the spaciousness of the apartment at this community, where she is currently living for the next four months. She likes the flexibility of the meal options, the variety of classes, and activities they have to offer for the residents. She also likes the transportation that they offer.

Dennis28

We have visited for ourselves. It was very good and we were very impressed.

Guy5

It is a very nice place. Their housekeeping service is excellent. Once a week, they come in the place, vacuum, and wipe everything in the bathroom, in the kitchen, and the floors, too. The rooms are spacious. The kitchen, the bedroom, bathroom, and the closet are nice. There is enough space for one person to be happy in there. The people were friendly, wonderful, and organized. Every day, they have something going on. They have a beautiful restaurant. My girlfriend lives right here. Sometimes we go to the restaurant, and it’s very nice. We’re very pleased to recommend this place to anybody that’s looking for senior living.

Caring88879850

My mother has been living here for almost three months now. I chose this place for her because of its location. The staff working there is very nice. They also have beautiful rooms and facilities. Their food has a good quality too. So far, we have been very pleased with the community. My mother is very pleased as well living here.

Caring87346650

My parents have settled into the community now. We like the location, and they like the amenities. I think the room I got was like 300 sq. ft. The staff was very pleasant. The food is good. They have a restaurant and a bistro. They have exercise classes. They have activities every day. They have a shuttle that goes to the church. They have a weekly grocery, which they really like, shopping trips every day, and doctor's appointments once a week. There are different clubs that they can join. There is aqua aerobics. I think they feel safe there; it's very secure. They had an incident about a week ago, and someone responded within a minute. It was great.

Debbie82127250

It was beautifully laid out and peaceful. The staff was very accommodating. I had lunch there and that was good food. They had a variety of apartment sizes from small, medium and large. The place was nice, the people were nice, and I have a feeling I'd probably end up there.

Michele8

My mom is here and she loves everybody there. She started getting respite care and she ended up asking to move into the facility permanently. The people were fabulous and they have been wonderful. The residents as well as the staff have been very helpful with mom. I haven't tried the food, but mom doesn't miss a meal so the food must be good.

Cecilia3

Me and my husband has been here for two and a half months now and so far so good. We chose this place because it appealed to us and we can go outside anytime we want. The place is excellent. The staff are very accommodating. It's been really great and we enjoyed it here. We have access to all of the facilities and it's a very, very nice and enjoyable place to live. They have all kinds of activities. They got a pool room, a TV room, a library, a gym, and a community center where we can go to church, watch movies, and play games. We do water aerobics and just about anything you can think of. I think they need to add on more food because we get only very small portions and you don't get second serving. They have good food, but they just need to serve more of it.