Harbor Lakes Plaza Nursing and Rehabilitation Cent

jerry53

This is the first building I've walked into that had an immediate warm welcome feeling. This place smells amazing. The few staff I encounter were friendly, and helpful. Every where you looked residents were every were and they all looked happy. The building was very clean and beautifully decorated.

yellow1988

Zero communication unless you throw a fit. She was there a week and they finally called and had us fill out her DNR and admission paperwork only to turn around 30 MINUTES after left to send her to the ER. They did not call the day before when her mental state faltered or that morning when they couldn't get her to communicate.

easystreet52

I wanted to share my experience with the staff at Harbor Lakes Rehab Center. I've had a friend staying in rehab to get stronger after being in the hospital (in and out for the last few months} But when he was released from the hospital sadly when he got home he had a fall. And his son chose this facility to get him strong enough to feel safe at his home. The nurses, aids, meals are exemplary with their service. Food can be a little spicy. Being you aren't able to visit facilities like this one in our present day. It is nice to know that your loved one is in good hands. Their busy alright, but still they will take your call, listen without being impatient, answer your questions. Some patients can be quite a handful {speaking for myself and friend) There is only one doctor tho and he's pretty slow with visits with patients. Or on their release day. Dr Barnes is the doctor, and he's not of much help. But you do what you got to do. That doesn't take away from the caring staff. Anyway, you can't go in to visit. But you as the caregiver stays informed. God Bless to all that spend their days on their job at Harbor Lake Rehab trying to make the patients as comfortable as possible.

Wholeness

My dad was here for a few weeks before transferring to a nursing facility in Fort Worth. He is legally blind, mostly deaf, was in a lot of pain, and generally required a high level of care during his stay, Two of his CNAs were very kind and attentive. The rest of the staff working with him were at best apathetic and continually ignored my dad's requests for simple comforts. I don't think they were intentionally unkind, but perhaps understaffed and not trained in dignified care. Consistently my dad was given large chunks of food, such as a burger or beef stroganoff, though he has no teeth. Staff set the plate in front of him and walked away. He is blind, so he didn't know what he was eating or what utensils to use. He would try to ask questions and communicate his needs, but staff did not take time to listen as my dad's speech is very slow and labored. Care providers often did not speak loud enough for my dad to hear (I assume many residents are hearing impaired here). When I asked politely for things staff appeared annoyed. They appear understaffed as well. The care here is check-off-the-box style. Meds are given, food is served, and therapies are administered, but all with little respect and dignity for the resident. I had to advocate heavily for simple changes that took days for them to implement, such as giving him thickened liquids instead of a slow flow cup, which made him feel undignified. He also had no access to natural light of fresh air. We moved my dad to another care facility in Fort Worth, and our experience there has confirmed that the care at Harbor Lakes was poor. I would ask the administrators of Harbor Lakes if this is how they wish to be cared for should they become profoundly disabled - to be left in a dark room for many hours and not given opportunity to communicate their most basic needs for comfort. I would suggest they visit other facilities and learn how to treat their high-needs residents with kindness and dignity. I imagine that higher-functioning residents might do fine here. I know that care taking is hard, physically and emotionally. My dad's difficulty hearing and communicating make him difficult to work with. But a facility like this one is supposed to know how to care fully for someone like him, including care with dignity, not just check off the boxes.

TGS

My husband was a rehab patient from a massive brain surgery in Dallas 40-45 days prior to coming to Harbor Lakes! We were there only 5 days out of 6 with 4 falls out of his wheel chair while left totally unattended, this with very fresh tender scars on his head! I immediately removed him from this place! I was never visited by the DON, stayed almost 18 hours daily with him and was a very easy contact. All the care I saw in that 5 days were nurses aides, which seemed to have very little caring, probably from over work and under staffed! Please don't just take the tour and the outer looks of this facility! 5 days there for us was 5 days too many!

BRITTONS

My mother recently stayed at Harbor Lakes Nursing and Rehab. Before I picked the facility, I did some internet research and saw the review on this website...thank goodness i didn't take the one review in it's entirity and not pick Harbor Lakes because we had a wonderful experience there! The staff were extraordinarily caring and kind to not only my Mother, but me and my children. Everytime we visited, she was happy, clean, well fed and enjoying excellent therapy on her replaced knee. It was a blessing when she didn't have to stay long due to the success of the therapy, but in some ways, we were not ready to totally leave! We plan to spend time at Harbor Lakes volunteering and attending functions because it's just a happy place to be!