Brookdale Tanglewood Oaks

Sonja

I toured Brookdale Tanglewood Oaks. It was clean inside. I went to its little kitchen area where they served food. I question some of the equipment. The kitchen equipment is aging. They have an old cooler system that they're using on the outside for the air conditioning. I can tell that that's aging also. It seems like they had a decent staff ratio to some degree, but I did see some seniors there, I wouldn't say neglected, but it just seems like they could have had a little bit better staff-patient ratio or client ratio. The apartment was fine. I looked in some of the rooms, and looking from the outside, they've done a pretty good job. The staff was great. They were personable and friendly. They asked me to sign in which I liked because I'm thinking about safety and security.

Michelle

My father-in-law is going to Brookdale Tanglewood Oaks after he's discharged from rehab. We chose this facility because they were the only assisted living center that would accept the PEG tube for my father-in-law. They were very courteous and kind. They have been very interested in his care and in his ability to take care of himself. They contact us at least once a week just to kind of check in to see how he's doing, if there's anything that they can do to help us find him a bed, and the things that he's going to need when he moves in. So, we've been very appreciative. There had been a freeze. The pipes froze in one of the sections of their building the day before, and they already had people out there working. They had to move a few residents into other units. They were very proactive and on top of things, and I really appreciated that. The staff there knew everybody's name and spoke to everybody, and just kind of acknowledged their presence.

Allison

I had an in-person tour of Brookdale Tanglewood Oaks. I like the coordinator who gave me the tour. She was extremely friendly, not just to me but to every resident I saw her interact with. She was professional and sincere in the way she interacted with the community members. The apartments would be sufficient for anything we would need. The only thing that I didn't love was that it looked like there wasn't central air conditioning in the unit. She talked about activities. She showed me the courtyard, the rooms, and the hallways. It was a very welcoming community and well-maintained. It looks like it was very accommodating to welcome guests and family members of the residents. I saw them getting ready for an end-of-summer party where families would be invited and had activities for children.

Belinda

Brookdale Tanglewood Oaks was very good. I saw the entire unit. I did get a chance to see their more dementia-related activities. They have a large garden where the patients can go out and sit. They have music playing throughout the facility. The setup was great and it's geared toward the patients. The staff has been very good and working with me to assure that I'm making the proper placement. They're assisting me with avenues of how I can make that happen. They show a very good interest in what our needs are versus the patient just being a dollar sign.

Josie

Brookdale Tanglewood Oaks is wonderful. It's very open and the staff is excellent. I'm glad we moved my parents there. They like it. They have said that the meals are wonderful. There's a lot of variety and they're very good. They play bingo, and they've got a game room, a library, and movies for people to watch. There's a beautiful courtyard where they can walk outside (dad enjoys walking outside). They do all kinds of stuff and so it's a very good value.

Jose

I toured Brookdale Tanglewood Oaks. The best thing about the facility was the fact that its staff was extremely well educated in memory care. And they knew all of the symptomology, all of the habits, and all of what's common with Alzheimer's and the other forms of dementia. They were extremely fluent in how to handle people and what causes what. I was very impressed with their education and their ability to work with people. They were also very good to people walking in. But the drawback to them was the busy street that they're on, their limited parking, and access in and out since everybody for memory care was at the back. The place was a bit dated. And they were serving lunch when I was there one time, and they were bringing everything through like the sectional Styrofoam containers. And I didn't think that was quite proper. It's economical and it's easy to care for and prevents disease and all that, but if you're going to pay for a facility, you should sit down and eat on plates and forks and all of that. And there was kind of that old people smell that permeated the facility, I think they could have more of the commercial doors, like a hospital. The only thing I would recommend for the facility itself would just be kind of give it a little bit of a facelift, modernize it a little bit, and brighten it up. And if they could keep the air kind of fresh a little bit so it doesn't smell like what they used to call "the old folks' homes". Because when you walk in and there was a smell of witch hazel and alcohol and all the other things that the older people would use that just kind of hangs there. But they had the best staff that I encountered compared to other places.

Provider Response