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The Wellington at Conroe

500 River Pointe Drive, Conroe, TX 77304

(800) 558-0653

Verified Partner

4.1

(45 reviews)

Starting Price

$3,634

Care Offered: Independent Living and Assisted Living

Wi-Fi

Pet Friendly

Transportation Services

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About The Wellington at Conroe in Conroe, Texas

Find a new you at The Wellington at Conroe, offering Independent Living and Assisted Living services in Conroe, Texas. Our community invites residents to appreciate the benefit of living in a community that puts you first. Residents choose from a number of floor plans, all of which strike the perfect balance between safety features and comfortable amenities. Our caring and professional staff provides a helping hand for residents who may appreciate assistance with activities of daily living. You can be assured that The Wellington at Conroe provides the quality care that will allow residents to remain as self-reliant as possible while living in a supportive environment. Residents are friendly and eager to spark conversations in our vibrant common areas or swap stories over a delicious meal in our dining room. When residents seek something exciting, they can turn to our packed activity calendar, which constantly has something for everyone. Even more fun can be found just minutes away, with great shopping, dining and entertainment venues easily accessible via the nearby highway. Top-rated medical facilities offer residents and their family and friends peace of mind. Regardless of what service residents seek, chances are The Wellington at Conroe has it.To learn more about this providers license and review other available state reports, please visit: Texas Long-Term Care Provider Search

Map of The Wellington at Conroe

Services and Amenities of The Wellington at Conroe in Conroe, Texas

Ambulatory Assistance & Accessibility

  • Accessible apartments

Housekeeping & Maintenance

  • Bed Making Services
  • Housekeeping Services
  • Maintenance Staff On-Site

Pets

  • No Cats
  • No Small Dogs
  • Pets
  • No Large Dogs

Kitchen Types

  • Kitchen
  • Kitchenette

Fitness & Wellness Programs

  • Tai Chi
  • Salon Services

On-Site Services

  • Religious Services

Transportation & Shopping

  • General Transportation Services

Games Hobbies & Recreation

  • Activities staff
  • Organized activities/programs
  • Resident volunteer opportunities
  • Seasonal, holiday, and themed events
  • Social Activities/Events
  • Spiritual activities/programs
  • Arts & Crafts Activities/Programs
  • Literary Activities/Programs
  • Educational Activities/Programs
  • Facilitated Field Trips/Outings
  • Tabletop & Other Games/Programs
  • Horticultural Activities

Inside Amenities

  • Cable/Satellite TV in Common Area

Room Amenities

  • Closet Space In Unit
  • Individual Climate Controls
  • Living Rooms in Unit
  • Private Outdoor Space
  • Washer/Dryer In Unit
  • Wifi/Internet In Unit
  • Cable/Satellite In Unit
  • Kitchen Appliances In Unit

Dining

  • Communal Dining
  • Room Service
  • Guest Meals

Health Services

  • Medication Reminders

Outside Amenities

  • Garden

Personal Care

  • Cooking services

Guests

  • Overnight Guests
  • Guest Parking

Parking Options

  • Parking Lot

Safety & Security

  • Emergency Preparedness Procedures & Facilities

Financing & Payment Options

  • Accepts Check Payments
  • Accepts Credit Card Payments
  • All Inclusive Rent
  • Rent And Care Fees

Languages

  • English spoken

Specialized Staff

  • Nurse on Staff (Part time)
  • Nurse on Staff (24 Hours)

Additional Amenity Information

  • Fee Structure: none
  • Housing: Washer and Dryer in every apartment
  • Dining: none
  • Features: none
  • Technology: none
  • Activities: none
  • Financial Guidance: none
  • Diet: none
  • Nurses: none
  • Range Of Services: none
  • Payment Options: ACH
  • State Licenses: 100324

Costs for The Wellington at Conroe in Conroe, Texas

Independent Living

$3,634

Starting Price

Assisted Living

$4,405

Starting Price

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Reviews of The Wellington at Conroe in Conroe, Texas

4.1

(45 reviews)

  • Facility

    4.3

  • Staff

    4.4

  • Food

    3.6

  • Activities

    3.5

  • Value

    4.1

Susan

5

October 13, 2024

I am a friend or relative of a current/past resident

My mother is at The Wellington at Conroe. The staff is always so pleasant, kind and helpful. It's a clean place and the staff adores the residents there. I show up there almost every day and they're always nice to everybody. The food is awesome, although sometimes it looks like they're throwing something on the plate, but that didn't happen very much. If a client wants something different that day, then they'll make that. It seems like they can't keep a housekeeper, but the staff steps in and they do the work. I honestly think that they need more people. Every day, they have activities starting at 8:00 in the morning, like exercises. When I go up there, they're out playing games. They have the most awesome lady that does activities with their clients. They do bingo, dominoes, everything you can think of. They make crafts. They're good with my mother, and they change her.

Provider Response

Wonderful review for our community and our Activity Director and team.

Tracy

4

September 25, 2024

I am/was a resident of this facility

I'm at The Wellington at Conroe. There's always something not right a little here and there, but mostly it's all right. All the staff is real nice and real helpful. The food is not exactly everything I'd want, but it's all right. The facility is well in order. They have bingo, and we even have a poker night. They had a clown show one time. I've only been here a month and a half, so I haven't seen it all, but at least, they try.

Provider Response

Thank you for the specific details, regarding your experience at the Wellington. We will take your feedback and share with the team to help improve the resident experience!

MulchMan

5

August 28, 2024

I am a friend or relative of a current/past resident

The rooms are much larger than other facilities we looked at. The Wellington's location is surrounded by businesses and doctor's offices. No traffic issues in reaching The Wellington. It is a few minutes from the interstate and 336 south loop. Full size kitchen, laundry in the room, large bathroom. The room sizes allow the resident to feel like they are at home. The management is onsite. The do care about the resident's well-being. From the management, food service personal, maintenance and housekeeping, they all know my mom's name and are all friendly. During my mom's recent stay at the hospital, the staff stayed in contact with the family checking on the status of my mom and were very helpful in her transition back to her home. We had options and we chose the Wellington.

Provider Response

We are so excited that you made the decision to join us and what a beautiful review for our team! We will always work hard to continue to exceed expectations!

Orange

1

February 5, 2024

I am a friend or relative of a current/past resident

My parent lives at The Wellington Independent living. Transportation has had AC problems. Food has never been good. Can't seem to keep staff. Apartment is nice size with own washer/ dryer. A nice outdoor space. I would not recommend.

Provider Response

Orange, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please connect with us directly so we can address your concerns.

Reviewer#AT0228

5

March 10, 2023

I visited this facility

I toured The Wellington at Conroe. The senior living was nice. The apartment size was good. And the people were very nice. I liked that. The assisted living just had studios, and my mother would not be happy in a studio. She's coming from a 2,700 square ft house. I went to both independent and assisted living. In The Wellington, the senior part was good, but the other side I was not too impressed with. It was pretty typical. They do the wash, clean their apartments, and change the sheets once a week. But residents are responsible for their own meds, personal hygiene, dressing, and washing their clothes, which Mom can do. You bring your furniture, but the washer/dryer is included. It had a nice kitchen in it. So, that was good. The staff member was very nice, I really enjoyed her. She was very informative, very good. I did not eat during the tour, but they said I could come back and bring Mom and they would do that. The facility was clean and smelled good.

Provider Response

We appreciate your positive review about your recent experience with us!

Susan

4

July 11, 2021

I visited this facility

The Wellington at Conroe was nice. I like independent living. It looked nice and reasonably priced. They were nice people. The apartment was nice, clean, and a good size. There was nobody out though, so I didn't have anything to observe. They told me about amenities, but I haven't seen anything in action. The staff was very nice. The dining area looked nice, but I've only seen a menu.

Provider Response

Thanks, Susan for taking the time to leave us this information about your recent visit. Take care!

Felicia

5

June 21, 2021

I am a friend or relative of a current/past resident

My mother has moved into The Wellington at Conroe. The staff is absolutely phenomenal. They care about the people; they're amazing on that level. The rooms are very pleasant. My mom expects gourmet or something like that, so she complains about the food, but that's her only complaint. We're going to get her her own groceries for the fridge. She likes some of the food, but there's a lot of it she doesn't; she says it's fattening. She's in assisted living level four, where they do a little bit with the memory care, but she's only stage one. It's a close-knit, caring community. They really go the extra mile with all the people there. They really try and help with the adjustment. The staff is a "ten;" they're that good. The activities aren't so good, which I think is partly due to COVID.

Provider Response

Felicia, thank you for your kind review; we are happy to pass along your comments to the team here at The Wellington at Conroe! We are working to meet all of mom's needs and provide exceptional living experiences daily - thank you for the feedback!

Rhonda

5

May 12, 2021

I am a friend or relative of a current/past resident

My mother has moved into The Wellington at Conroe. I like that they do more for independent living than other places. The staff is excellent. Her apartment is the biggest one that I found, too. It's really nice, it has a nice porch, and it has an interior and an exterior door. So to go to the dining room, she can go out the interior door and not be in the weather. They have dining, and they also get a pendant for if they fall. It's a very good location. They have a lot of activities every day, like exercise and spiritual activities. She likes the food, but I haven't had it. The facility is very nice and very clean, and it does not smell like old people. I'm very pleased. Their price is competitive.

Provider Response

Rhonda, Thank you for the nice review but most importantly thank you for sharing your mom with us. She is such wonderful piece of sunshine added to our community. The Wellington staff loves enjoying the time we spent with each of our residents on a daily basis. We are so lucky that you chose us!!

Tina

5

April 13, 2021

I visited this facility

We liked The Wellington at Conroe and the other place equally. The difference was the COVID restrictions. The Wellington was gonna allow me to come and pick my grandmother up and take her outside, but I'd have to be tested before I came and got her. If she stayed overnight, then she would have to be quarantined or something like that. Those were the only differences that we had to decide between the two. Other than that, the cleanliness, how nice it was, everything like that, they were both the same. It was very well maintained. It was a little bit smaller than the other place but the rooms were bigger. She would've had a patio area at the room that they had available there. It was nice, and to me, the other place felt more like a hospital. The staff I met was very overly eager, and she had a very big personality. They had a hair person that came in once a week, and they had a TV area.

Provider Response

Tina, Thank you for the positive feedback for The Wellington at Conroe. At this time the COVID restrictions have been adjusted to comply with the new state recommendations. Our visitors no longer have to have a COVID test. We are very excited that our residents and staff have had the opportunity to receive the COVID vaccination. Our focus is to provide a safe and fun environment for our residents, families, and staff members. Sincerely, Becky Guenther

Alma

5

October 13, 2020

I am/was a resident of this facility

Wonderful place. People that run our community are nice. Nice residents. Overall, one of the best senior communities.

Provider Response

Alma, thanks for your praise and kind comments about our team. This is a great compliment that I would love to share with the team.

Charles

5

October 12, 2020

I am/was a resident of this facility

Everything is excellent! No complaints!

Provider Response

This is the best review and what we strive for daily!

Whoosher

5

October 9, 2020

I am a friend or relative of a current/past resident

From day one a courteous and caring staff. Readily available to respond, very personable, and good with follow up. Good procedures in place for security. Cost seems to be positioned in the middle compared to the area. Room size is adequate. Location is desirable, close to The Woodlands, nice shopping areas within close proximity.

Provider Response

Hi Whoosher, we are very happy to have provided you with such a positive experience!

Beth Withers

5

October 9, 2020

I am a friend or relative of a current/past resident

My mother in law has lived at The Wellington Assisted Living Section for 51/2 years. Their staff has become extended family to her, as well as her children. We appreciate their care and concern for our mother and mother in law. We have good communication with the staff and hair dresser there. We would recommend it for you or your loved one. We also like it because it only houses about 20 residents. It is smaller than some, but so easy to get around in. All the wings lead to the living and dining area. Everyone is friendly and very helpful.

Provider Response

Beth Withers, thank you for your kind review; we are happy to pass along your comments to the team here at The Wellington at Conroe!

Hrm

5

October 9, 2020

I am a friend or relative of a current/past resident

The staff is great! They have made an effort to include my Mom in activities and keep her active and make her feel welcomed!

Provider Response

We are so happy to read such a great review about The Wellington at Conroe! Love that your mother in engaged and feels at home! It is our privilege to serve her!

Son-In-Law

5

October 9, 2020

I am a friend or relative of a current/past resident

Staff is very attentive and caring. Mother has been a resident for 8 years

Provider Response

Thank you again for taking the time to let us know how we did. More importantly, thank you for choosing our community for the past 8 years! We will always work to continually earn 5 stars so thank you for the candid feedback! We hope you have a great day!

Bruce Withers

5

October 9, 2020

I am a friend or relative of a current/past resident

My 96 year old mother has lived there for 5 and a half years. It has been the perfect fit for her....and her family. The staff is extremely easy to work with, especially during the pandemic. I would highly recommend it.

Provider Response

Bruce Withers, we're glad you had such a wonderful experience with us! We appreciate the fact you have chosen us and will work daily to continue to earn 5 stars!

Donna J

5

October 8, 2020

I am a friend or relative of a current/past resident

The best assisted living facility in my area. Hands down. I never worry about my mom. They are caring, professional, kind and loving. I can’t say enough about the people who work there. The food is really good with a good variety and made with love. The place is clean and pretty and my moms room is very cute and clean.

Provider Response

Hi Donna J, thank you for taking the time to leave a review for us at The Wellington at Conroe. We're happy we could meet your expectations! What an incredible review Donna!!

Texas Native

5

October 8, 2020

I am a friend or relative of a current/past resident

A very dedicated staff with great facilities.

Provider Response

Hi Texas Native, thank you so much for your positive comments about The Wellington at Conroe!

Stacy B.

5

October 8, 2020

I am a friend or relative of a current/past resident

They have gone above and beyond for my mother. They keep in contact with the me if my mom is having any health issues and stay on top of it. Great meals are prepared daily, clean and friendly facility.

Provider Response

Stacy B., we are so happy to read such a great review about The Wellington at Conroe!

Susan Brown

5

October 8, 2020

I am a friend or relative of a current/past resident

The ladies at the Wellington are seriously the best. My mother has been there for almost two years. She has friends, play games, mother has grown mentally due to the help at the Wellington. Thank you ladies.

Provider Response

Hi Susan Brown, we are very happy to have provided you with such a positive experience!

Yvonne

5

October 5, 2020

I am a friend or relative of a current/past resident

I have been highly satisfied and pleased with the care and specialized attention that the staff has provided for my 96-year old father at The Wellington Assisted Living in Conroe. He is very healthy, happy and pleased with all the kindness and care from the staff. The executive director has been outstanding in her management and communication. She and her staff respond quickly with any concerns. The medical oversight (Jinnette), creative activities (Stephanie), delicious meals, and caring maintenance (Harley).

Provider Response

Hi Yvonne, thank you so much for your positive comments about The Wellington at Conroe!

Carol

5

September 10, 2020

I am a friend or relative of a current/past resident

I chose The Wellington (independent living) for my father when I relocated him from Nebraska to Texas after looking at two other places in my area. I was most impressed with The Wellington management and staff as well as the facility itself and have not been disappointed. Feels like family.

Provider Response

Hi Carol, thank you so much for your positive comments about The Wellington at Conroe! We strive to always earn your five star rating!

Allen

4

March 19, 2020

I am a friend or relative of a current/past resident

My mother moved into The Wellington at Conroe. It's been good, the staff is helpful, friendly, and she has a medium-size room. It's sufficient for her. The food is good, not exceptional, but good. They have an exercise class, and they do bingo. She's in assisted living, it's not big, around 30 people, you know everybody, and they don't get lost. It's pretty homey.

Provider Response

Allen, thanks for your praise and kind comments about our team.

Linda

3

March 8, 2020

I visited this facility

The Wellington at Conroe is a lot older and the rooms weren't as nice as my mom's current community. The person who assisted me during the tour was good and very informative. When I was there they were having a cooking class, and the residents seemed to be pretty happy there.

Provider Response

Thank you again for taking the time to let us know how we did. We appreciate your attention to the details and will address your concerns. We hope you have a great day!

Dawn

5

February 2, 2020

I visited this facility

The reason why we chose The Wellington at Conroe for my mom was because it's smaller. She has memory issues so it would be better for her. The place was very clean and homey. The person who assisted me during the tour was very nice. We checked out 3-4 rooms. The one I looked at was very dated but they're in the middle of remodelling it, before my mom moves in. I think it's going to be lovely.

Provider Response

Dawn, we are so happy to read such a great review about The Wellington at Conroe! We agree - the team and the community experience are both top notch!! Thank you for choosing us:)

Nancy

5

October 30, 2018

I visited this facility

The staff at The Wellington at Conroe and the tour guide and director were wonderful. It's just a little too small for us, and it's too much like a nursing home. The units were lovely, and they were larger than a lot of things we've looked at. There were not too many activities for the residents, they had card games and stuff like that, but it didn't seem like they had an activities director. They were renovating when we were there, and they were redoing their kitchens and stuff. It was very clean and well-landscaped around there, and I love their porches. They were very accommodating, I asked several questions about painting the walls or screening in our porch, and they said we can do that. There's a lot of pluses. It's just a little too small. They offered us a meal, but we didn't take part in it.

Provider Response

Nancy, we really appreciate your feedback!

Carol

5

October 10, 2018

I am a friend or relative of a current/past resident

My friend is in independent living at The Wellington at Conroe. It's very nice and I don't have any complaints. My friend is very happy with it. The rooms are very nice and the dining area is lovely. They have bingo and games. The residents I've met have been very nice and are friendly with my friend. The administrator made sure my friend met the people right away. I was very pleased the first time I went there, from the way I was received to the way I was treated. She has improved greatly since she's been there. They've been very accommodating. I'm very happy with the staff and maintenance. They've just done a superb job. The facilities were very good and lovely.

Provider Response

Carol, we're glad to hear you enjoyed your visit.

Jerry

3

August 1, 2018

I visited this facility

The Wellington at Conroe wasn't dirty at all, but it didn’t seem as well-kept as the other places I saw. It's also much smaller. The staff wasn't real anxious to show me around, but they were polite. I didn't feel at home there compared to the other communities. They seemed in a hurry to get me in and out and I don't know why. There weren't any activities going on while I was there. They showed me the courtyard which was fairly nice. I also saw some of the offices and the entryway.

Provider Response

Jerry, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would love another opportunity to make a better first impression as many positive changes have occurred since your last visit.

Nancy Carlson

5

July 31, 2018

I am a friend or relative of a current/past resident

I have been around this facility for the last 5 years. In the last year this have change drastically. Its amazing what the management has done, Its colorful, Bright, the management always has a smile on their face and always lends a helping hand. Its just like home, I would recommend this place to everyone i know. The ED is always bubbly and inviting to others. The Maintenance man is very helpful whether its moving furniture or even as simple as replacing a light bulb. The Activity Director is always doing activities with the residents. The Business Office Manager is always smiling and happy to greet you. Its amazing to see how much this facility has grown in a year and a half.

Provider Response

Nancy Carlson, thank you for sharing your positive experience!

Jerry

5

July 7, 2018

I am a friend or relative of a current/past resident

My daughter wanted my wife to go to Conroe, so we have moved her into The Wellington at Conroe. It seems to be more expensive than you would expect, but it is a nice setting, and it seems fairly new. The grounds and the building are well-maintained. The staff is very good. Their service seems good too. They have been taking my wife to her doctors' appointments. The rooms are spacious. My wife's room has a separate bedroom and a nice walk-in shower. It is about what she needs. The food is good. My wife seems to be happy with it. However, they're complaining about not having enough activity. They do have exercises. Also, my wife's physical therapy is right around the corner, so they come over there. She doesn't have to go anywhere. She feels like, and I do too, that she is doing better than she was.

Provider Response

Jerry, it's experiences like yours that really keep us motivated! thank you for choosing us!!

silentsally2

1

May 30, 2018

I am a friend or relative of a current/past resident

Do not move your loved one to this place you will regret it! Bad management!! Bad food! And Bad care!!

Provider Response

Silentsally2, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have made some positive changes and would love another opportunity to exceed your expectations.

Silent Sally

1

July 27, 2017

I am a friend or relative of a current/past resident

Please don't ever put your loved ones in this facility. When I first placed my mother, it was great. There was management that knew what they were doing, then when the executive left, it all went down hill. Now, there is management that literally have no idea what they are doing. The ED is someone with absolutely NO experience and they are supposed to be taking care of your loved ones and they could care less. I will be moving my mother soon. So please, go elsewhere when placing your family members.

Provider Response

Silent Sally, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have made positive changes and would love an opportunity to make another impression.

Aunt Pookie

2

September 7, 2016

I am a friend or relative of a resident

Be very careful. yes the rooms are nice and most of care staff are great. But things have slipped in the past few months. The head nurse position has changed at least 3 times in the past 6 months with little continuity of service. The food quality has also suffered as the person in the position ow is learning; lately meals have been donuts and fruit for breakfast and cold cut sandwiches and chips for dinner. Hopefully the management will get into gear and fix these problems.

Provider Response

Absolutely! We take pride in taking care of our residents and would love another opportunity to showcase the positive changes we have made over the years. Please take another moment to stop by and see the new Wellington at Conroe!

Sue238058

4

June 10, 2016

I am a friend or relative of a resident

The rooms are very nice at Wellington and are equipped witha refrigerator, kitchenette, bar area, and their own personal washer and dryers. The staff comes in and helps them. Each room has its own patio. Mom seems to be pretty pleased with it. Occasionally, there’s something that she doesn’t like, but other than that, it’s pretty good. There’s bingo every day, but I think the part that’s lacking the most is the activities on weekends. I would have to say that’s probably one of the biggest things. The staff is pretty good; I don’t have any problems with anybody in particular.

Provider Response

Sue238058, your satisfaction is our top priority.

Jeanne407044

5

May 25, 2016

I visited this facility

The Wellington is my favorite; that’s probably the one I’m going to go with. It’s a quaint, smaller community who do a really good job of making it feel homey and like it's a connected, extended family. It’s a smaller community with 20 residents, but they’re in good shape with staff and help. They have an RN usually they’re there during the daytime and care providers to help them do the daily routine of the residents. The rooms are good and have a kitchenette, and a washer and dryer. The amenities are good. It’s quieter, tucked away, scenic, and has a lot of landscaping around. Physical therapy is available in their other building.

Provider Response

Jeanne407044, your wonderful feedback and rating mean a lot to us.

Doyle F.

5

December 31, 2015

I visited this facility

The Wellington was open, and there was plenty of room to walk around. The park area inside was nice, and there's just a lot of room around it. I saw two rooms; one of them had a bedroom, a kitchen, and an office, and the other one just had a bedroom and a kitchen, but both were fairly nice and fairly large. This was one of the nicest places. The staff was very helpful. They had plenty of time to talk to me and they took plenty of time to show me around. They had an exercise room and a small library. It's probably the nicest place in this area.

Provider Response

Doyle F., we're glad to hear you enjoyed your visit.

Caring111644350

5

August 21, 2015

I visited this facility

The Wellington was truly a nice place; everybody looked happy. The rooms were not big but roomy. I noticed they were playing cards and exercising.

Provider Response

Caring111644350, thank you for your kind review; we are happy to pass along your comments to the team here at The Wellington at Conroe!

James99916350

5

October 6, 2014

I am a friend or relative of a resident

I chose The Wellington for my mother because of the services provided. The staff is well trained and very attentive. The facility is fairly old but it is fairly well maintained and the rooms have been refurbished. The food is good. It is probably better than the last facility we had my mother. Overall, it is better. They have the usual activities. Because of my mother's condition, she is not able to participate in a lot of their activities, but they do offer quite a few activities. What I like best about The Wellington is the level of care. They check on my mother every hour. Also, they have a physician who would visit once a week. Another important advantage is that they are two blocks away from the hospital. I would recommend this facility to others. Food is fresh. They have a nice variety. They bring a tray to my mother since she is in a wheelchair and she mostly eats in her room.

Provider Response

James99916350, thank you for your kind words and this wonderful review! We know you have a selection of communities to choose from and we feel blessed you chose us!

ccare

3

July 17, 2014

I am a friend or relative of resident

Beautiful, clean buildings inside and out. Friendly, caring staff. The nurse and staff are great with my loved one. Great communication with any changes. I would and do recommend the wellington to others.

Provider Response

Hi Ccare, thank you so much for your positive comments about The Wellington at Conroe!

ssmow

4

July 16, 2014

I am a friend or relative of resident

I recently was visiting my family member, and noticed how attentive the nurse was to my loved one and treated him as her own family. The building is beautiful and very clean. I would and do recommend the wellington at conroe to those who need it.

Provider Response

Ssmow, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Wellington at Conroe.

service

1

July 9, 2014

I visited this facility

The place was very nice, we went for lunch and a tour. We sat down for lunch and the Nurse did not sit and talk with us at all. She told another staff member when ask why she did not sit with us " There not going to be ready for a year what difference does it make, I'm going for lunch and she left the building. I thought that was rude. I will not be moving their.

Provider Response

It's upsetting to hear that you did not receive the top-notch service we strive to provide. We have listened to your concerns and have made some positive changes that we feel are long-lasting and beneficial for our residents health & happiness. We would love another opportunity to visit!

Caring87909350

5

June 26, 2014

I am a friend or relative of a resident

I like the apartment size of the assisted living of Wellington. The rooms had a full kitchen, a living area, and one bedroom with a bathroom. It also has easier access to the areas, and it has a homier feel.

Provider Response

Caring87909350, we really appreciate your positive review!

082257

1

February 3, 2014

I am a friend or relative of resident

The Wellington has gone way, way downhill. The apartments are spacious and nice and the staff are nice and do their best. However, the food is awful and the menus are a joke. They frequently run out of food on the weekends. There is rarely any fresh fruits or vegetables. They serve stuff like chili hotdogs and expect seniors to et enough nutrition to stay healthy??? It's a great location, close to the hospital and doctors offices. But with such terrible food it is not worth the price. We are planning to move my mother out of there as quickly as possible. It used to be much better but this is ridiculous.

Provider Response

We regret to hear that your recent experience was anything less than exceptional. We have made some really positive changes over the years and have a wonderful culinary program. We would love another opportunity to visit with you.

Helen31

5

November 16, 2013

I am a friend or relative of a resident

My friends have a two-bedroom apartment at the Wellington. They like the food.They don't have to cook if they don't want to. The apartment is cleaned once a week. They have their own washer and dryer. They got to take their cat with them and the place feels very comfortable for them. They love it there and they are very happy.

Provider Response

Helen31, we're so glad that we were able to go above and beyond your expectations! We know you have a selection of communities to choose from and we feel blessed you chose us!

Tours

2

December 8, 2011

I visited this facility

The facility has actually two building, one independent and the other one assisting living. The independent building is much bigger. In the independent building, the rooms are one or two bedrooms, it has a kitchen, one or two bathrooms, a livingroom, and a balcony. The rooms in the assisting living has a bathroom and room for a bed. In both building the rooms have washer and dryer. Both of the places have been remodel this year and it looks beutiful. They have a hairsalon in the building, which is conviniant. There is coffee and juice machines, so you can drink whenever you want. The staff is very friendly. Residents have two choices for every meal, but the food is very poor on taste. From the residents comments, it seems they dont like the food they provide. There are not many activities, which i didnt like. Also the housekeeper could do a better job. Its very hard to find a parking spot, their parking lot is very small. Overall, the place was pretty but i wouldnt place my parents, in a place where the food is not good. I was mainly looking for a place with good food, many activities to keep my parents busy. Esperanza did not meet my requirements.

Provider Response

Tours, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We have made positive changes to our culinary program and have a wonderful chef that makes meals from scratch! We would love another opportunity to make a better impression.

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