Spring Gate Rehab & Healthcare Center

Sister of a resident on 4

This place is infested with roaches, rats throughout the building cockroaches on the respiratory unit is disgusting. And those residents don't stand a chance of a healthy life. Respiratory sit around on their phone in the hall with patients eating tables like it's a desk. Listen to sounds going off doing absolutely nothing. The beds, walls and equipment has brownish dried, I guess milk/feeding all over them. That's trifling cause who ever wasted it haven't tried to clean it up and it looks bad and dirty. The beds, TVs, lights, water half work, and nobody rushing to fix it. The building smell like pant covering mold and mildew.

Visiting my aunt

It's the memorial day weekend I'm in Memphis visiting my aunt. Passed the eating room and the smell was awful. Staff talking loudly sitting around and conversations were totally inappropriate. I find my aunt dirty/soiled with two diapers on. I changed her myself, her face not washed after 1pm, hair not comb. The room was filthy the bathroom especially, it was disgusting smell like urine. It didn't seem to be clean at all and neither her room mate or her can use the restroom. I don't believe she had eaten yet food catty was on the hall opened. No staff available, call light wasn't answered. I didn't want to leave her with those people. Lord be with her.

78 and counting

The rooms are older. It stinks. The food is nasty, they have roaches. Beds not working, no baths given. Staff aren’t friendly nurses don’t care. Glad to be home. Worst experience I ever had.

BigMike33

My wife has been a resident since February 2023. We are from CA, visiting our son and great-grandkids for Thanksgiving when my wife fell from the breakfast table and hit her head. She suffered internal bleeding in her brain and has been unresponsive since then. After hospitalization, we were placed here in February. The facility and the rooms are old; reminds me of military barracks with wooden doors and cabinets. The residents share the bathroom with the residents in the adjoining room. With the exception of the Social Services Director who is not easy to talk with and tends to be condescending; my interactions with the staff have been pretty good. The Facility Administrator is new; actually inherited a can of worms with a high turnover rate. He is easy to chat with. He extended the the olive branch to me by understanding my circumstances and allowed me to stay in a room on the backside of the facility so I can remain near my wife. The SSD didn’t care for that when she had previously told me I had to leave. Absolutely no human kindness! The Materials/Supply Director is the epitome of Human Kindness and should be moved to Assistant Facility Manager. She loves people, very knowledgeable, and is easy to chat with. The day shift nurse has been professional and consistent in taking care of my wife. Sadly; day shift CNAs are few and mostly invisible. The mid shift nurses are adequate. They check in, take vitals, and disappear. There are four mid shift CNAs who are exceptional in taking care of my wife and other patients. When their assignments put them together on different days, I can relax and feel comfortable in knowing they will take care of my wife by cleaning, bathing, changing, and turning her as required. The midnight nurses are a mystery, don’t know who it is. Sometimes the midnight CNA will come in and introduce herself, sometimes it’s one of the four mid shift CNAs that I spoke of previously. The Respiratory team on all shits have been great and very attentive to my wife.the Occupational and Physical therapy teams have been consistent and professional. The Wound Care team has been good but not consistent in showing up and don’t work weekends. The Activities Director is exceptional and activities like bingo, cards, karaoke, and church services are recurring. Breakfast, lunch, and dinner are prepared daily, but you have to ask for a knife. The front desk daytime receptionist should be the poster for receptionists every where, very professional from head to toe.

johnWms

Both I and my son’s wife have found it all but impossible to speak with anyone at the facility. Neither the nurses, or social worker or administrator will answer their phones or return calls.

Unhappy with everything

This place is beyond sad. I would not send my dog here. The nurses do not care for your family member only the check they recieve. The food is horrible I am sure it is leftovers. Everyday I order my mom something to eat because the sight of the food was unplesant and smells bad. Just please do not send noone you love here, YOU will regret is everyday of your life. Lucky i had to pick a star, because tis place need to rated a negative 100. The broad need to come in unexpected and see the uncondition of this place and how they treat the residents, the same people that pays thier bills day to day week to week month to month