Signature HealthCARE of Primacy

Marge

We were pleasantly surprised after our 4 month rehab experience with our mom. Mom was in the hospital for 2 weeks receiving IV antibiotics. Her physical ability diminished severely. We weren't sure what to expect for recovery. The rehab staff are miracle workers! Within a couple of days they had her sitting up, walking with a walker, feeding herself, transferring from wheelchair to the toilet on her own and other everyday activities. Sadly, I had prejudged the facility based on it's aging building. I was wrong. We couldn't imagine her getting the care she received anywhere else. They gave her life again. We did learn to ask questions regarding her medication, what she did in rehab and do your own laundry. Overall it was a very good experience. The 4 star instead of 5 was strictly due to age of the facility and the laundry service.

Joan1

My husband went to Signature HealthCARE of Primacy for rehab for a couple of months. They were doing the best they could, but there was a lack of help on the weekend, so I felt like I needed to be there on weekends because they were shorthanded. A couple of times I went in, his food was still on his table and he needed assistance with being fed and that would happen on the weekends. During the week, everything seemed to move along smoothly. The staff was very helpful. I found the food very good and it was a well-balanced meal. They could have done a better job on its upkeep. Housekeeping was wonderful but when it came to changing the bed, because he would have accidents, they were slow in taking care of that. There was one lady in housekeeping who was excellent. She was so good and she kept the rooms clean. It's an older building, and I think they did well with what they had to work with. His room was very nice and very comfortable. He had a nice window view. We had problems with the TV, but they came and fixed it.

BBQNBLUES

Rooms are small as expected. Sometimes you get an aggravating roommate, but just have to deal with it. PT Staff VERY caring ! This was the 2nd time I've been in this facility (rehab from falls in my home) Be aware, once your Insurance runs out... you're OUT THE DOOR. ha

juneydaughter

This was by far the worst nursing home. My dad was accepted and admitted to this SNF/Rehab in early to mid-October 2021. Three weeks later he died. He was sent to the hospital several times in the small amount of time he was there. Every time he went to the hospital, he got better but upon return to Signature, he was sent back for a medical reason, each different. My father ended up with double pneumonia due to the appointed staff not turning him and moving him as they were obligated to do. Please do research thoroughly on all nursing homes before sending your loved one there.

Frustrated

I do NOT recommend. Worse experience ever. If you don’t care that your loved ones are left in dirty/wet diapers for hours, that end up resulting in a staph infection in the wound on their hip, or that the rehab folks don’t read the notes from the hospital so their recovery is worse then when they got there, or that their belongings are missing, well, this is the place for you. The staff level is actually pretty helpful and friendly. But when you try to bring issues to the attention of a leader she was extremely rude, talks over you, doesn’t listen to your issues and doesn’t seem to care about trying to make matters better or provide better care. We have filed a formal grievance and are working to get our loved one out of this location as fast as possible for the sake of her own safety and health.

Beverly

My mother was in rehab at Signature HealthCARE of Primacy for six weeks. Everybody was very nice and very accommodating. I didn't have any issues with anything. She was taken care of. They always kept me informed on what's going on, her treatments or medications, and even her activities. She was in a semi-private room. It had two living areas, two TVs, two dressers, and two closets. They kept it clean and sanitized. They were strict about COVID restrictions and masks. Her insurance and Medicare took care of everything. They took her to doctors' appointments. I would recommend that facility.