Cumberland Village Care and Rehabilitation Center

Greg

Went to visit my wife yesterday. It was a visit they weren’t expecting. It was a little after 12 pm. Wife was sitting on edge of bed, in pajamas, poop in her pants, dried on her legs. About half the time she refuses to take meds. They were sitting on her meal table still the whole time we were there , til 1:45 pm, no one ever came in to see if she had taken them. I think the next dose is at 2 pm. She was not brought any breakfast. I think she may have told them that she didn’t want it. Aren’t they supposed to leave it there anyway? I am going to make more surprise visits. And BTW I had someone with me that saw the same things I did.

Provider Response

Waldorf

My dad was a resident there and they took very good care of him. If you wait around for a few minutes after having a concern they remedy the situation. All nursing homes have been having a shortage of CNA's. They don't get paid enough anywhere, but they work hard at their jobs and they love the residents like their own family members. In this POST-Covid world we live in, it is hopeful to see the CNA's, nurses, social workers, and Nurse Practitioners seeing the people in a timely manner. I am thankful for how my dad was treated at Cumberland Village.

NicArn

I wouldn’t send anyone you love here. My aunt recently was placed in their memory care ward and it is a disgrace. This part of the building is run down, smells, and needs a LOT of work. The rooms are lack luster and aren’t cleaned properly. My mom and other aunt pulled out the nightstand to look for some of my aunt’s belongings and it was filthy! Dead bugs and dirt! This place has a horrible track record of keeping up with patients belongings. We were able to go see my aunt after Covid lockdown and most of her clothes, shoes, etc were missing! Not to mention she had also lost her glasses. These issues have been brought up to multiple people at this facility and it’s now been a few weeks and they haven’t even attempted to look for my aunts clothes/glasses. RIDICULOUS! Let’s not forget to mention the slop they serve. We happened to be there one day at lunchtime (which mind you was well after 1pm) and what they served wasn’t anything like I had seen before. My aunt had a sandwich that we weren’t sure what was on it, tater tots, ice cream, chocolate milk, and cold coffee. This place seriously needs to shape up! It’s pathetic that you don’t take better care of your patients and THEIR belongings! SHAME ON YOU ALL!!

Provider Response

Undescribable

The front of the facility isn't so bad but the further you go toward where most people doesn't see it is a disgrace. The smell is horrid , the residents living conditions are totally unacceptable. Filth is the best way I can describe the lock down unit. Everything is blamed on house keeping, but I ask who is over the departments? It is administration. All that I witnessed was the residents walking up and down the halls without much interaction with the staff. The nurse's always seemed too busy to deal with anyone or anything. They did not report off to each other appropriately. My aunt went and ask where our loved one was, and the nurse told her they didn't have a patient by that name. This was on his 4th day there. The aids however tried very hard to take care of my husbands needs and to answer questions. I was so disappointed with the care and attention received there. My recommendation is to never put a human being in this place. Someone who cares about people need to take this place over and clean it up and demand better from their employees (House Keeping). If you cannot provide anything for a patient, you can provide them with a clean environment.

Provider Response

Bro. Ford

I feel the residents could be given better care than some receive. I have a friend in there that had surgery at UT Hospital for bowel problems. He came from UT with a foley catheter and to this date still has the foley. No one seems to know why. I feel it should be removed and see if he could urinate on his own. If he is unable to then replace the foley. He was also moved to Gero-Psych, why no one knows. I feel the rooms are dirty and poorly kept. i would love to see this place come under surprise inspections by the state. Much improvements are needed immediately.

Svana

This place should be shut down foul odor always none of the rooms are cleaned daily garbage may get collected every 3 days my Aunt has been ill with infections since she got there for rehab which their rehab is a joke one of the therapist can barely walk herself due to her size she sits constantly the so called nurses never check on patients all they do is give meds one day found a used syringe in the room UNEXCEPTABLE the aides look like bums on the street they are usually out smoking DON’T PUT A FAMILY MEMBER HERE Ron the so called administrator can never be reached this place is vile and disgusting and the food is no more than slop