The Wexford House

Kay

My dad is at Wexford House. When I last visited, the thing that struck me first was how clean the nursing home was compared to some I have seen. It was exceptionally clean. Daddy was clean, his hair had been washed and combed. This is a man who has very bad dementia. He was having hallucinations when I was there. His clothes were clean and there were no stains of food or anything like that on them. They also had him sitting up erect in the geri chair. He looked as good as he could. The only person I talked to was the receptionist and the social worker that day. I have talked to a nurse that told me what was going on that day on his chart and everything. They have kept me informed on how well he's eating and his general condition. They also called me the other day to tell me about an auxiliary person on the staff, not someone who interacted with any of the patients, had tested positive for COVID. They keep you informed on anything like this. They also told me he had a small bruise, where he had hit something. But that's not unusual. He's just knocking himself into things. He's not doing it as much now because he's not mobile anymore. My dad is almost 95-year-old who is in the late stages of Alzheimer's and there are certain things I expect. I'm not surprised he is no longer having violent spills, which was good, but they have kept me updated on things. I'm five hours away and I've only been in there twice now because of Covid and everything. There have been no visitors. I did not see his room. Because of COVID, they were keeping visitors in the lobby. They had a space set up in the lobby for visitors. I did see a room there three years ago when he was in rehab. I can say overall the place is very clean and this is something I notice a lot. He has always been clean, and the room was neat. At the time, he was mobile and there was nothing he could trip or fall over. I talk weekly to the social worker. I also talk to a nurse about every other week. The receptionist was very nice when I got there. I know that they get him up into the geri chair every day, so he doesn't lay in the bed.

BHolley

My Mother has been a resident of The Wexford House in Kingsport for almost 3 years now. The staff for the most part are great!!! She maybe has had ONE UTI while there, which is commendable for a 95 year old bed ridden resident. I actually begged for Mom to be accepted there, I feel if she wasn't living there she wouldn't have had a chance where she was living (facility) for a few days. I couldn't recommend Wexford enough from the employees, to the cleanliness, to the care levels, I'm more than happy and I'm very confidant with them.

Chuck

My mother stayed in The Wexford House for six weeks. I went there almost every day, and we basically fed her because they didn't really provide food nor offer any assistance. My mom wears diapers, and they very seldom changed those unless you went and asked them to. The food was terrible.

concernedfamilymember3

The staff is friendly. They seemed to keep her dry and moved. My biggest complaint is the female Dr. here. We constantly asked to have a meeting about our mother's health issues and she would not meet with us. Our mother was loosing the use of her arms. We continually ask what was causing it. It wasn't until she couldn't move at all that they finally sent her to the ER. ER found out our mom had spine injury. We feel this Dr should have taken better care of our mother.

momma22

My Father has been a resident for almost two months. He only went there to get therapy after his stroke, however they are not doing the therapy now, I have tried for almost a month to get him home. There are too many issues to put on here. I would definitely not recommend this facility to anyone! The staff have the illusion of caring, but actions speak louder than words, I'm usually an easy going person, but I have had way too many problems with the Wexford House. I recommend to any person looking for help, to try to get either home health, or private sitter services. I will never put any family member in a nursing home ever again, And its not just them, all nursing homes in our area are terrible! Ive spoke to tons of ppl and no one has had a nursing home that has actually done what they should.

friend2016

I have a friend that has a family member at Wexford house on the 200 hall. The CNA's are wonderful and the med nurse's are great too but when my friend has an issue about her mom the unit manager of the floor listens but makes no hurry to resolve the issue which leads to more health issues including severe kidney infections which could have been taken care of with the first signs of an infection instead of letting it go untreated for weeks at a time. I would recommend this facility with excellent hands on workers but every time I visit I noticed the unit manager is always on a cell phone, eating or looking at magazines instead of putting the patients needs first. I would say before choosing this nursing home make visits and observations of all workers first.