Brookdale Kingsport

1VJ

Brookdale Kingsport I was very impressed with this place. Each guest needed to be let in to enter the facility also when leaving (security) My mother-n-law said they get 3 meals each day where excellent, and snacks. she can eat in the dinner room, or her apartment. She get rides to/from Doctor. She seem very happy to be around other people. She enjoys having her laptop with internet and watching TV (both include). The staff all seemed friendly and helpful. this is a good place.

James

Brookdale Kingsport is basically the same as the others we toured. It had a nice dining facility. The rooms were nice and adequate. If you don't have that much money, you can go with Brookdale. It is on one level. The room had an entrance foyer, a small kitchenette, a refrigerator, a microwave, a bedroom, walk-in closets, and walk-in bathroom with a shower. They had a library. I only met one person, and I liked him.

Jo

I visited Brookdale Kingsport and loved it. It's only 20 minutes from where I live, which is important to me because I can come back to my church and everything seems to be fine. I thought everything looked great. Everybody I met was very friendly. The staff who showed me around was nice, and she's kept in touch since then. They had two rooms that were getting ready at the time, then she let me know that they're ready but I'm kind of on hold right now. I tried the food, and it was very simple. I think we had a hotdog, some pasta, salad, and a big cookie. That's more than what I would eat at home and it was fine. They had activities going on all the time, which is what I'm interested in- being around and being busy. At home I just sit around and watch TV and I don't like being alone. I can still drive, so I can have my car and come and go. They had a whole schedule of things to do. They had exercises like first thing in the morning and things like that. I think this community is fine, and it's what I would choose. It's set on a hill and you can overlook a lot of things. The location appealed to me. They had some studio rooms as well, and they weren't just a little square box with just a bathroom. The rooms were nicer and a little more unique.

Concerned Relative

Initially, the facility seemed to be a great option for my Dad. I felt like they provided me with a lot of good information and answered my extensive questions. And, the cost for my Dad was manegable However, after only two months, my Dad's adjustments were not going well. A lot had to do with his own efforts. But, when I met with the staff at our next Family Care Meeting, I was told that due to the additional needs of my Dad, his care was now going to cost $3000 more in addition to the Basic Room and Board we signed up for. Yes, you read that correctly, $3000 more for various services like Bathroom Aid, Dress Assist, Transion Assist requiring 2-man assists, medication management, an Oxygen Safety Fee just to use Oxygen, etc...... I was flabbergasted since this list of additional fees for various services were ever shown to me during any of my visits to the facility prior to his placement. I was shown a meager 2 services for $88 each which I would have been happy to pay if it was required due to any health declines. I asked very specific questions and none of this was mentioned. I felt very nickel and dimed. I actually felt like they were really not wanting to keep my dad because of his needs and the work required to keep him so they were basically making it impossible for him to stay due to affordability. If this was not hard, I would have kept him at home, but his needs were more than my Mom could handle at home which is why we turned to Assisted Living in the First place. Therefore, needless to say, I felt blindsighted and taken advantage of. I am now in the process of finding my Dad another facility. Brookdale Kingsport gave me 30 days to find alternative placement. And, they verbally mentioned that I would need to pay additional fees of around $1500 immediately for him to stay. This now puts my parent's in a debt situation in which their bills now exceed their income. Thus, I am very disappointed and hope that people read my review so that they can avoid such a surprise. I have been an advocate for my parents, but am very concerned that people that do not have any advocates are being taken advantage of and being robbed in terms of costs to live with a decent Quality of Life in what should be a no stress environment during this phase of their lives.

Provider Response

Anonymous

Brookdale Kingsport seemed like it was very dark. It was too dark in the hallway, which wasn't good. I didn’t like it. They ought to make an upgrade. Like they could put some wooden floors in. They have a lot of activities. We ate there and the food wasn't very good. They serve three meals a day. They showed me a 1-bedroom, which had a door where you could go outside on a little patio. The staff who showed us around was nice and knows what she's talking about.

Provider Response

CindyKS

Our mom needed the safety of a full-time staff with her plummeting blood pressure. Brookdale quickly stepped to the plate offering her the assisted care she needed. They worked with us quickly to get her in and settled and she is thriving. The have even made arrangements for her quilt guild to meet on the premises monthly. The staff has made her feel welcome and comfortable. Though she is mentally perfect we needed to know there was someone there in the event of a sudden BP drop. Brookdale Kingsport has been wonderful, making sure mom is healthy and happy.