Highlands Senior Living Gaston

Deb81

My friend moved to Highlands Senior Living Gaston. It's a very happy place. They're so well cared for, and they just have smiles on their faces, and they're doing a lot for them. It's just nice to go there. Her apartment is a little small, but it's comfortable. It's clean. They have all their own things in there. She has a therapist. She is in a situation where she is in a special area for those with dementia.

Janice

I went to look at Highlands Senior Living in Gaston. It's a good community. The staff was very knowledgeable about letting us know what goes on there, what's available, and all that. Their rooms are what I'm looking for. I saw the residents sitting in the dining area, drinking sodas, and doing a little snack thing.

Jean

Rapha Residential Care was not a good fit for my mom. It wasn't a welcoming environment in my opinion, and it was like in the rural area with not very much around as far as stimulating activities to engage my mom in. I didn't see too much activity going on with the residents that are there now. The people were nice, the ones that I've met, but I just didn't like the location. The facility could have been a little bit cleaner, and the furniture could have been updated. The person who showed me around was very friendly and very knowledgeable. I didn't see too much that was going on there. They did have a dining area, and I didn't see an activity chart anywhere, and I don't recall seeing too many of the staff members there. I only met two of the staff members, and I think one was in maintenance and the other one was the nurse. She was at the front desk as I was ending my tour. The building itself was OK, but the front steps as you go in were full of debris. It looked like it hadn't been spray washed to make it looked clean. It had dirt spots on it. I didn't see any outdoor spaces, and I didn't see an exercise room. The rooms were ample size. They did furnish a bed and chest of drawers, so the family didn't have to be concerned about furnishing a room.

Veronica

My aunt was a resident of Rapha Residential Care. It's not clean, it is going downhill. We went to see it for my father, and of course, I was not going to put him there. It just wasn't clean enough, and I didn't like the staff. They need a lot of help with their facilities; it's in a very rundown state. The staff didn't seem very professional. The food didn’t look very appetizing. They did bingo, I believe a lot, and she liked it. The facilities need a lot of help, they need to tear it down and start again. It's too far out; there's nothing close by, so I don't like the location.

Sharen

I went to Rapha Residential Care. There wasn't enough communication or interaction with the clients. I didn't see enough staff around compared to the volume of clients that I saw. The facility was a little outdated. There were old carpets, and the hallways were not wide enough that two people can pass at a time (like if you had a wheelchair). The halls just weren't wide enough. The staff wasn't friendly or motivated.

Provider Response

Pender

My father is currently at Rapha and I am so impressed with the staff. They are warm caring and understanding. They take the time to update me when I ask questions. It is obvious that my Dad is loved and cared for at Rapha. I am comfortable that while it is not the newest or the fanciest place it is definitely provides the very best care.