Rice Estate

BCubed

My parents lived in Independent apartment for 2 years, and were in Assisted Living and Rehab for short periods. They had a nice quiet, newly remodeled 2-bedroom apartment. The only complaint about facilities was not having their own washer/dryer in the room. The housekeeper, who has been there for many years, looked out for my parents on weekly cleaning days and festively decorated for all holidays. Mom appreciated the spiritual aspects of the community with church services and pastoral care available from the Lutheran Church. We enjoyed the quality and variety of food, often joining my parents for meals, and the chef was especially kind and accommodating as our needs changed. Breakfast is not provided, so some amount of shopping and meal prep must be done. Unfortunately, Mom requested to leave because she no longer felt safe after several episodes of her or dad falling and pressing the call button with staff only responding about 10% of time. Several other residents told me of similar experiences. Mom fractured her neck on her last fall in the night, and after no one came when she pressed the button, she was remarkably able to walk to Assisted Living to call the ambulance. Once after receiving a garbled text from mom and concerned she was having a stroke, I called and asked for someone to check on mom. They told me they had checked on her, and she was fine. I had a bad feeling so showed up 15 minutes later to mom in respiratory failure from pneumonia and unable to breathe or stand, and I had to call the ambulance myself. There is rarely anyone at the front desk either in Independent/Assisted or in Rehab, and frequently phone calls go unanswered, mail deliveries were often lost for days after receipt (large boxes of hospice supplies and an entire bed from Wayfair) and only located when I went in person. The Executive Director had no interest in listening to significant safety concerns (medication errors in Rehab, strangers entering apartment uninvited, call button not being answered) and never once responded to email or phone calls from me, which certainly sets the tone for the rest of the staff. We chose a CCRC with hopes of our parents being able to transition to higher levels of care when needed, but we are disappointed that this is not what happened. It cost many thousands of dollars and much inconvenience and disruption to friend connections and routines to move to another facility, but there really was no choice since mom did not feel safe and they repeatedly let us down. If you do not live close or cannot be regularly present and actively involved in your parent’s care, this is not the place for you.

Granny

The staff is great! The activities are outstanding

Provider Response

Diana Shan

My parents picked Rice Estate. They are independent but really enjoyed the fact that there is 24/7 nursing staff available. The apartments have high ceilings and are a great value for the space. The dining staff are so helpful and kind! The food was fantastic as well! We have not seen the activities but the calendar was full of things to do. The housekeeping staff really keep all areas clean. There is a wonderful library, activity room and a chapel. Rice Estate is faith based and has services every Sunday. It is more like a home and a family setting than an institution.

Provider Response

Reviewer#JE05262019a

My mom stayed at Rice Estate for rehab. When she was there it was clean and everybody was very professional. We were very pleased with her care there. The food was excellent, they have generous portions, and there's a good variety. My mom had physical and occupational therapy there. Her room was spacious.

Ed

Mom is in Rice Estate, the appearance is good, and the staff is adequate. She enjoys bingo and music concerts. They go on trips sometimes. Her room is a little small but clean and homey. The personnel need more social skills, and they need to improve the food.

duchie

Grossly understaffed with mostly a bunch of nurses-for-hire. My loved one's doctor paid minimal attention to his worsening condition, which sent him to the ER (just in time!) with a seriously backed-up bladder that caused damage to his kidneys.