Brookdale Northampton

P.

Brookdale Northampton has a lot of employees. They are very caring people and there's tons of activity for the residents to do (a whole calendar full every month). My mom intermingles with the other people and she has a special friend that she has her meals with and she's very satisfied. She has a sink, a little refrigerator, cabinets, a bed, a rocking chair, two other chairs, a full bureau, and a TV in her room. The staff is just excellent. Their facility is exceptionally clean and very well taken care of.

Cathleen

I am giving Brookdale Northampton a 5 rating for all. The place was clean and smelled good. I thought the menu also looked good and what they were doing with all the arts and crafts stuff was very nice. I was just very impressed. The exercise area, the outside area, the dining room, the one-bedroom, and their studio were all very nice.

Michelle

Brookdale Northampton has a lot of tenured employees, so there mustn't be a ton of turnover. The employees were very happy. The manager has reached out to us and she's very dedicated and thorough with all of her explanations and her tour. The apartments were very pretty. I got to meet the entertainment coordinator and she went over with me some of the activities that they have. I liked that there's in-house physical therapy, because mom needs that. They also have somebody who come in and do your haircuts and stuff. It's very helpful that they have a mini-fridge (almost like a tiny kitchenette) in their rooms. Mom sometimes needs cold water and applesauce. So, having that small fridge to be able to keep some of those items nearby is helpful. She likes to make her own coffee in the morning, too. They showed me examples of their menus. They have two choices of meals for lunch and dinner, plus something that's offered regularly, like a sandwich and hamburger. Then they have salmon or pork chop that you can get (and that changes up). Some of the activities were musical drumming, bingo, games, and trips around the area on their little bus. There are farms nearby and shopping. They have a little gift shop inside for those who can't go outside. They can go to that little gift shop instead (almost like a mini dollar store). They have mass and I think they have a rosary group. It's just a little old and outdated.

Joenna

I was very impressed with Brookdale Northampton. It was very lovely. It definitely would be the one that I would've chosen for my husband had I been able to follow through on it. The staff was excellent. The residents were very happy. They've got beautiful rooms. It had a bed, sofa, and a chair, but it was very comfortable looking. There were two dining areas, one area for people that needed help with their eating, and another area for those that could eat by themselves. They had a salon, and they had a nice outside area where people could walk. It was a very nice place. I will definitely keep it in my mind should anything come up where I can send someone there. It was very clean and well-maintained.

Denise

Brookdale Northampton has been wonderful. When I first went in, I noticed that it was very nicely situated, the way that they had everything. The furnishings did not look anything like places that I had been. It was very furnished and it was super clean. All the residents were sitting, chatting with each other out front, sitting at tables in the sun, which is something my mother-in-law loves to do. I was invited to go and see the dining room and people were still in there. I got to say hello, and ask them how their lunch or dinner was, and they all answered. It wasn't that old age environment. I saw the room and she's close to the elevator. She uses a walker, but she's close to the elevator and close to the dining room. They made everything the way I really want it; that is exactly what we had hoped for. They really worked with us pricewise. Financially, she can afford to go in there, but they broke everything down so that nothing's a surprise. I did not feel they were pushy or saying like, "You got to sign this." Nothing like that. She gave me a nice booklet that shows pictures, all their rates, everything was upfront. I didn't feel there was anything hidden about it, so I was very happy with that. They showed me their activity area and their craft area. They have like a main hotel or entertainment area, a little stage that they sit at every now and then. They have entertainment but they use it for other things. They have games and a beautiful library. She showed me at the end of each hall that there's a nice gathering place where at night people may sit and talk. There's a big TV, and in a couple of different areas they can watch the baseball game. That's the type of things I know my mother-in-law would like. I was very happy with everything that they showed. I think they were very open.

Ron

My mother moved into Brookdale Northampton. They are very accommodating, very friendly, and it is close to my home. The apartment is OK, it is clean, and spacious. They have a calendar of events that they publish monthly, so it keeps them going the whole day. My mother enjoys the food, she raves about it. They have a yard, a path where they could walk, and they have exercise activities at least three times a week. They also have socials, but they don't have a gym.

Dorothy

Brookdale Northampton was a wonderful place. The facility was pristine, and we liked it very much. They gave us all the information we needed to know. I was very impressed with everything about it. We looked at other places, and this was the best one. The administrator was excellent. The food selections and the dining room were awesome. The room was a little small, but the amenities were excellent.

Maggie

We liked Brookdale Northampton a lot. We liked the people there and the small nurse to patient ratio. The grounds were nice. They have a lot of activities planned for the seniors. The rooms were nice and decent sized, and they have their own showers. They also have a salon.

Carol

I looked at Brookdale Northampton, and I was impressed with it. The woman who you contact there to take a tour is fabulous. They keep their staff for a long time. The community is on the smaller side with under a hundred residents. The staff was very friendly, and the living atmosphere was clean and attractive. The building was about two or three levels, the dining room is lovely and it’s like you’re in your own home. The décor was really cozy and inviting. The room I saw there was small but adequate. They would offer for you sample the meal if you want to, but I didn’t arrange to do that. Overall I’m impressed with it, I would rate it a 4.

Ira

My visit at Brookdale Northampton was very positive. It had nice people, nice facilities. But I'm not sure it's best for my parents because they're for respite independent living. But if they're in need of assisted living, this would be a nice community for them. The staff was very friendly, warm and communicative. They approach things in a very human way and not in a business-like way which I was impressive. I wouldn't say the place was modern, but it's clean and nice. The community is a little on the small side on certain aspects of it. But if you're in an assisted living, the place is sufficient and small enough to be personal too.

GM

The director that we met at Brookdale Northampton was very nice, very friendly, and very informative. However, we did not particularly like the space because it was on the lower level. We felt like we were in a basement. It was dark. They had a very small outdoor space that had walls all around it because we were on the lower level. You have to really look up to the trees. It seemed very cramped and there were not a lot of places to walk around at all. I think they have shared and private rooms, but the place was the oldest and most rundown-looking out of the places that we went to. However, the staff was great. They were very nice, and the admissions director was great.

Reviewer

Brookdale Northampton was very good. I was there for two to three weeks. Everybody that I came in contact with was very caring and did a very nice job. I wasn't there for a very long time so I didn't experience any real difficulties. The food was good. I talked to some of the residents who were much worse than me. If I had to go back to a place like that again, I might consider going there.

Pat

Brookdale was our second favorite. It was farther away from us, but the tour person was excellent. We were very impressed with the chef, and the dining facility was a like a five-star restaurant. They had individualized activities as well as group activities, and the rooms had gorgeous layouts.

Walter P.

We have chosen Brookdale Northampton. I am happy with it. Everybody is helpful. It is very positive. They have worked out things for us and helped us set up something that would work for my father and my mother. I’m very positive about it. The room is kind of an apartment that is rather limited. It is not with-a-kitchen-type apartment, but my parents will have all their meals in the dining room. The room is basically 2 of their studios put together. The meals are included in the price, but I don’t think anything is free. They have a lot of functions and facilities for the residents to do things. It is a very social place. They seemed to be active in all kinds of stuff. It is open where they can go outside if they want to walk around.

D34

My Mother in Law has been in the Brookdale Northampton Memory Care Unit for nine months and as in any large facility there are strengths and limitations. Overall we are pleased with this facility. I feel your loved one will be safe there. These are our observations and opinions: Strengths: Residents go to St. Mary's hospital for any necessary hospitalizations and that was our first hospital choice, It was the right distance for the family to visit. The price seemed reasonable and fair compared to other places, though as more support is required, the price can go up. The rooms are large and clean with a private bathroom that includes a private shower. Many memory care units do not have this. The overall feeling of the facility was homey; not too big. This was especially important in the memory care unit as mom often has no idea where she is. There are very nice personalized visual aids to make her room recognizable. Residents are free to walk about without too many limitations. There is a beautiful outdoor patio that is easily accessible. For the most part, the food is good. The staff are very, very good. I have watched them interact with many challenging residents over a long time period and they really watch out for the residents and for the majority of the time treat them in a kind and respectful manner. One thing that I love is the constant effort to provide activities that are stimulating to the residents and appropriate for their age and lifespan experiences. Yesterday I was sent a picture of my mother in law at the pumpkin farm with a zucchini necklace around her neck. She was smiling and it made me cry. I was so grateful that she had this experience. Arlene the manager is wonderful and available and responsive. Gerry has amazing energy for activities and I don't know how she does it. Oksanna and Janet are the two medical staff I have dealt with on the floor and they are wonderful, working through issues with our family even when we were not always in full agreement. Mom is clean all of the time but in the beginning we needed to work on the shower issue. There is a great hair dresser, Robin. The upstairs restaurant is nice and I can bring mom up if there is room, but sometimes there is not room. Weaker points: You need to carefully monitor the medical issues and communication can be difficult. The physician that is assigned to mom has only seen her personally one time and that was because we complained and were ready to bring her to the office. I recently asked the doctor's office for information that another physician had requested and did not get it after many repeated calls. The doctor is not directly connected with Brookdale but serves as an independent medical provider at Brookdale. Same with the podiatrist, who comes in but on a kind of random schedule. The physician assistant who works under the independent physician was seeing mom regularly but in the beginning we were not always aware of that so we had a meeting to increase communication. The nursing staff is approachable and helpful but the family needs to keep a close eye on mom's medical issues. The coordination of medical issues between multiple providers has been our biggest challenge. The home health care team is superb and they come into play after a hospitalization or a medical issue where therapies and closer monitoring are necessary. A few examples I can give were when mom had a fall but all medical personnel were not informed and when mom had a hospitalization for TIA and home health was unaware.

Ken525856

Brookdale is a bit of money than we could afford; it is closer but a bit expensive. The amenities were excellent, it was extremely well-laid out, and the grounds were immaculate. The staff was nice, very cordial, and do their best in trying to help you.

The Brother

I visited Brookdale Northampton for my sister. The experience was not as good because they had both assised living and memory care all mixed in together. I was looking for memory care and they weren’t as focused on memory care. The staff that showed us around was fine, but that wasn’t anything exceptional. Also the physical location in the community was not as good as the other facility. So there were a lot of things that made this one not as good as the other facility.

Anonymous115902350

Brookdale Northampton is a very nice place and very welcoming; it would probably be my second choice. The people were lovely. Their rooms are very nice, felt cheerful, roomy, and each one has its own bathroom. There is a therapy room and an arts and crafts room. The dining room is beautiful.

Galen2

We are still trying to get my aunt in there, and we have kind of chosen Brookdale Northampton as the one that we want to get her into. Everything was great. It is hard to pick one thing out. All I know is that her brother -- my uncle -- was overwhelmed with the place, and he decided this is where she should be. They were just very good. We were able to see everything, and we liked everything. They have multiple community rooms, and it had more of a homelike feeling.

Janem1952

My mother just passed and she was at Wynwood for almost 5 years. She spent 2 years in assisted living and almost 3 years in the dementia unit. She had excellent care on both floors. My sister and I were frequent visitors at all hours. The staff tended to my mom's needs. She had to be on a puréed diet and they watched her closely. There were activities on each floor, outside entertainment, and family functions. Thursdays were bus trips to places in the community. The receptionists were friendly as you entered the building. If there were problems they were always addressed. I can honestly say we were very happy with Wynwood.

Carrier1

I visited Brookdale in Richboro, and it was a beautiful facility. It's gorgeous. All was newly renovated, and it was really nice. It was just too big for my nana. The rooms were all renovated so they were all new and big, and they had a mini kitchen in them. The people I talked to were very nice.

Caring105125550

I saw Brookdale Northampton (Wynwood of Northampton Manor). It was lovely, and I would actually decide to do it, but it’s really tight and small. They had plenty of rooms outside. They had living space and dining space, but it is essentially one large room, and everything is in that room except for the bathroom which is separate. I think it will be difficult for both my parents coming from a 2-story house to go to the one space. That was one issue, and the other issue was the distance for me. I was ready to go with it because they were so welcoming, I loved the program, and the food was fabulous. Everything was great, but it was a smaller space.

Robert98173250

Brookdale Northampton was fine, but the room space seemed small, and my parents were looking for something larger. There were lectures, art activities, and an arts and crafts room. The place could use a facelift with more modern decoration.

Provider Response

Daria1

I liked Wynwood, the people, and the dining room. They were doing a lot of work there. We don't want to put my mom in a place where there was going to be construction noise. I thought the place looked good, but they were doing a lot of interior stuff. They were repairing most of the bathrooms, which I think is terrific, so the place wants to maintain their facility. The other thing we didn't like about it was that the hallways were much narrower. You could get two wheelchairs past each other, but barely, and the walls told you that story. You could see the marks on the walls. Those hallways needed to be another foot and a half wider, in our opinion. Mom is on a walker, and she moves along pretty good, but she needs a little bit of space to maneuver. We thought the people were nice. The location had a little wooded section out back to sit in. They had available space. In the end, an added bonus to us is it's virtually around the corner, and my wife now sees my mom four days a week at the facility.

Tom84766250

Wynwood have been very nice, helpful, and they do anything for my uncle. The place is spotless, and I'm very happy with it. The rooms are a lot better than the other places I visited. The people seem nicer, too. They have daily exercises, group meetings, and I believe they sponsor trips. I like that it's so clean.

SN11

I am very happy with Wynwood of Northampton Manor. It is gorgeous, bright, and very clean with no odors. The staff that care for my mother are wonderful and have been working there for years and make my mom feel like family. Recent management changes have made it even better. The new director is very kind, always smiling, and has been available when needed. The new chef is always out engaging residents, and speaking with my mom about her meal. I recently had dinner with mom, and I thought the food was fantastic. My mom regularly participates in activities, and loves living there. The entire staff from receptionist to nurses are great, and I am so glad we chose her to live there. Only negative is part of the parking lot is not paved, other than that, I'm completely happy.

Caring66910350

We went through an online senior services website and they gave me various places to check out. One of them was Wynwood of Northampton Manor. I thought their rooms were very nice. They looked lovely. However, most of them were private. Regarding staff, I was only able to assess the people who showed us around and they seemed to be very nice. We did take my mother-in-law for lunch there and the chef was very warm and friendly. Their dining room was beautiful. What I like best about this place was that it was close to our home and the fact that they did have a dementia unit. However, the only thing I didn't like was that they didn't have a skilled nursing facility. If their residents would need skilled nursing, they would have to go somewhere else.

Caring76284750

My parents are at Wynwood. I was more comfortable with the facility, it had a very nice layout. They're happy with the food and they are very pleased with the facilities as far as what they offer. They've only been there a short while but they seemed to be very pleased with it.

Russ4

The people at Wynwood were wonderful. They were very accommodating. The rooms were very nice and the facility itself was very clean. The area was very nice. There were hospitals and parks in proximity to the facility. However, it was not strictly a memory care facility.

Jean28

I've seen Wynwood and it seems like a very nice place, I just don't know if my mom can afford it. The facility is very clean and the girl that took me around was very knowledgeable.

January655

We're happy with Wynwood of Northampton Manor. It is bright and very clean. It doesn't have a smell. My father likes that he can do his own laundry there. They also give their residents the option of doing their own medication. I think the place itself is set up pretty nice. It is more designed for people who are a little further along memory-wise. Currently my father is not at that stage yet. In fact, he doesn't quite fit in. He doesn't really need the memory care that they are set up for. If he was a little further along, I would actually be very happy with the care that he receives there. Nevertheless, for what it is, it seems like they are doing a good job. Regarding activities, I do know they have an activity room where they have stuff going on. They also have some classes like cooking, etc. They have a lot of things for my father but he just doesn't take advantage of those opportunities.

Lisa35

I didn't like the place; I thought it was small. When I went to look through the apartments, they have levels like a first, second and third floor. It was not clean; when you walk through the hallway it had a smell of urine and I didn't like that. Something's not right such as they're not changing the beds. They need to improve on their care, cleanliness and sanitation.

caring2549

My mother stayed at the Wynwood and that was very nice. The staff was the nicest thing about it. They were very helpful, happy to answer questions, and very accommodating. My mom stayed there for only a month. The place somewhat limited her and she was bored only because she is so young. I think it is a great place for somebody who is older and needed a lot of help. But, if she had to go someplace and stay for long-term, she would be very happy there.

Robyn2

Wynwood of Northampton Manor is an old place, but it had a very good feeling from the residents. They seemed genuinely happy there. The staff was very, very helpful.

bobby376

My Grandfather lived here for a few years, and I became familiar with the facility over this time. The facility was always very clean, and had a good variety of activities always going on. Probably 3/4 of the staff were very upbeat and talkative with him, to the point of having inside jokes, which he liked about the place. The people seemed to care how he was doing. On the down side, many personal items would disappear (we can only assume stolen?) over time, such as his watch which we replaced multiple times but would continually disappear. For that reason we could not leave anything of value with him, which annoyed him when he wanted various things. Additionally, they were not very good at keeping everyone's laundry separate, as we would find other people's clothes, and his would also be missing, requiring us to label all his clothing to help the situation. For these pros and cons, I've rated the facility as a 3-star.

anonymoustoo

My relative suffers from Alzheimer's Disease and is in the secured unit at Wynwood called Covered Bridge. There is a nice, supervised, outdoor sitting area where residents can go outside to sit under a pretty awning or walk around a bit. It is the perfect way for the residents to be outside without the worry of them wandering away. There is even an area where they can go outside and assist with gardening. The caregivers are very kind and compassionate and the residents get a lot of attention. There are always activities and the Alzheimers patients even go on outings and attend many activities with other residents. If they are not doing planned activities, the residents can sit together, watch tv, chat with the staff, walk around, etc. The activities people are wonderful. My relative's room is always dusted and neat and the dining and sitting rooms all look clean as well. The food is good. The building inside could use a bit of paint but it still makes a nice impression. The fact that our friend or relative has this awful disease is sad, but Wynwood allows them to live independently and most appear content. Most residents have private rooms, some choose semi-private rooms. No place is perfect, but from my experience I would not hesitate to place someone here.

Customer

Depressing. A.D are in the basement. No decent place to go outside. Just looks like they are warehousing patients.

Provider Response

disgusted2011

This place is a dump. What lurks behind the walls and under the beds are bedbugs. The place is not kept clean and anyone looking to place the loved one in this place should think twice.

Provider Response