Concordia of the South Hills

strategizer

Avoid this horrible place at all costs. Severely injured my mother a week and a half after hip surgery. Surgery must now be repeated on this 89 year old. I have turned them into the state, the insurance company and the DOJ for negligence, Elder abuse, and Injuries. This place is staffed with totally incompetent doctors, nurses, and PTs. Her X-ray should that the hip had been jammed up into her pelvis yet they told me she was fine. This place should be closed permanently before they injure someone else!

KGR1

At first glance this facility looks to be a beautiful, clean place. My mother was there for a short rehab stay after her hospitalization. Our first clue that we should have picked her up and taken her somewhere else happened in the first hour. We/she was warned by two different staff members that there was only one person working at night and if she had to use the bathroom she should just relieve herself in her pull up and they would be happy to clean her in the morning. She could try to pull the cord, but they probably wouldn't get to her for awhile. This did in fact happen. She buzzed for 2 hours and no one came. Imagine this had been a medical emergency. My mother's condition began to decline after a few days. I came in to find her unexpectedly in bed and on oxygen. Apparently they found her unresponsive in the bathroom. They didn't seem concerned, nor did they feel the need to notify family. From there it went downhill. She slept more and didn't open her eyes most days. They took her to therapy, and she was scolded for not trying. I was shocked that they did this, even more shocked that they did it in front of me. She kept saying she wanted to sleep and didn't follow their directions. When I told them that she was altered and she didn't understand what they were saying, they blew me off. It wasn't until I tracked down the nurse insisted that the doctor check on her, she was seen- or supposedly seen by the doctor. She was worse the next day, and I was assured that the doctor saw her and he could find nothing wrong with her. I asked if she was dying. She was eating very little, sleeping all day and night. I was told sometimes people do sleep for days and then they eventually wake up. No one particularly seemed concerned or interested. The next day, she had a cough, and I had to track them down again to tell them. "Oh good", they said. Something they could relay to the doctor. The next day, she worsened and was now hallucinating. Her cough was worse. I found out they had taken her to group therapy that morning while she was hallucinating! Finally after complaining again, they said we had to take her to the hospital to have her checked out. The paramedic listened to her lungs for 2 seconds and said she either had pneumonia or the flu. Turns out she had both! So while making a woman do group therapy while she was hallucinating is abusive in my eyes, also think that she was exposing other residents and staff to the flu. It breaks my heart when I read the other reviews. I should have read them before sending her there. Don't be deceived by appearances. Go to another facility. If I could give it no stars I would. There were a few caring aides at night, but nursing and therapy were uncaring and unfeeling.

parentgettingold

My father was admitted into the rehab due to a stroke. His care was beyond horrible. -Found one of his pills laying on the floor. Confronted the nurse, stated that my father is partially blind and needs assistance when taking his meds. Nurse stated that some of the other nurses are lazy and don’t wait for the patient to take meds. -Found a pill behind my fathers bed from the prior patient. It was there for three days until we left. Cleaning lady was in every day and never swept behind the bed. -My father was at risk of getting out of his bed and falling. My mother requested that he have a pad put under him that will alarm if he tries to get up. Nurse said he didn’t know where one was and he would have to find one. The next day my father still did not have the pad. When I complained to the head nurse she advised that every patient should have one. Another nurse went to my fathers closet and found one. -When my father was in need, the buzzer was pushed for the nurse or aide. It took several minutes before they arrived. During the stay, patients buzzers were going off and there was no sense of urgency. Nurses would sit at their desks and not respond. One night there was only the nurse and one aide for the entire second floor. -No security at the front desk after regular business hours. Front door did not lock until 11am. Very unsafe, as anyone could walk in to the facility after hours. -The day my father left the facility confirmed that I wouldn’t put my dog in their care. My father was not waking up or responding to me, which is not normal for him. I went to tell the nurse and she looked at me like it wasn’t an issue. Said she would have the aide come and take his vitals. Aide took vitals and they were normal and she walked out. The wonderful OT that was working with my father assisted me in waking my father. Finally I walked back out to the nurse and told her something needs to be done. She was very annoyed, came in to try and wake him and was not able, and she walked out of the room. A few minutes later she came back and said she called 911. Upon leaving my fathers room with the EMT, the nurse did say anything to me. Bedside manner is horrible. -I stayed with my father every night as I didn’t want to leave him alone and he didn’t want to be left alone. Thank God I did, can’t imagine what would have happened if I wasn’t with him. -The parking is horrible. There is only one handicap spot. Two normal parking spots and the rest you have to parallel park. Total of 11 spaces for the entire rehab. If you couldn’t find a spot, you were to drive up the hill and park in the parking garage. There is no way my mother could have come to visit as she is handicapped and unable to walk up and down the hill from the lot. Several of the employees were parking in the visitor parking. I raised my concern to the head nurse. She was aware and said that the staff is aware they should not park in visitor parking.

annm1124

My mom was in skilled care. She said she was not feeling well. Nobody listened. She was released and ended up in er with a heart stent. They don’t answer phone, can’t get adiquite information, and the aides were very snippy when I called to ask about my mom. My mom had open heart surgery and they did not help her get dressed or cleaned up. They are not caring at all. I would not ever ever send my dog yet alone a family member there again!!

LG

Concordia of the South Hills is a beautiful facility. It's like a country club, but I wasn't comfortable with that one. It was also very expensive. It had a lot of good features and the facilities were outstanding. They have a fantastic library and they have a technology area. I didn't have the same feel as the other places where they knew the residents' names and they seemed to have almost a family connection. I just didn't really see that when I was in Concordia.

jlau

From day one at the skilled unit of Concordia of the South Hills we had zero confidence in the care my mother in law was receiving and literally stayed eight to twelve hours a day as a result. The door to her room was slightly ajar to minimize hallway noise. On any given day, it was not unusual that except for housekeeping, the coffee lady and the maintenance man, but no clinical staff or aide, except for two individuals (when they happened to be on that unit) even poked their head in the door for periods of five and a half hours or more to assess her condition. Staff could be seen sitting at the front desk scrolling on their cell phones or watching the television. Had it not been for the family literally sitting in that room for 8 to 12 hours a day, seeking out the nurse for medication for pain or agitation, we have no idea how uncomfortable she would have been or for how long. We also have no way of knowing how many hours would have passed before or IF anyone checked on her. These are the issues we found: There is NO excuse for STAFF: * To not know a resident is on your unit-- she was admitted on 3-11 the day before and daylight didn't know she was there! * To not know the resident is being followed by hospice * To be unaware as to why or who put a patient on oxygen * To be uninformed that the resident had a significant GI bleed during the night * To not know that nonessential medications were discontinued o The nurse had a responsibility to realize and follow up with the nurse practitioner as to WHY orders for discontinuation were not written after informing the family that they were. * To have no knowledge that hospice sent an order to discontinue all non-essential medications. This was as a result of the attending physician, who was supposed to do it -- did not * To dump an entire medicine cup full of pills into someone's mouth--period--yet alone without having enough fluid to take any of them causing the patient to choke and spit out the medications * To not note that a daily wound treatment was ordered until the family made staff aware--two days later * To not check on a patient at least every two hours especially when that patient is bedbound; was in significant pain; was on hospice and could have literally died with Concordia staff being completely unaware for hours! There is total lack of communication between not only Concordia and hospice but more alarmingly little to no communication during Concordia's shift change with their own employees. Staff were sitting at the nurses station on their cell phones or watching TV. We are aware only because we had family members present with clinical backgrounds. Non-clinical family members who were present freely admitted that they never thought to question this. Had it not been for the family clinicians sadly and unfortunately her family members would not have been the wiser. I believe for most families the latter is most common. The individual paying the price would be the patient! Do NOT place your loved ones in this facility! My mother in law died, peacefully, with hospice and family with her.

greg unhappy

they didn't follow doctors written instructions causing my dads heart surgery to be canceled DO NOT PUT YOU LOVE ONE HERE THEY LEAVE HIM IN A WHEELCHAIR ALL DAY CANT GET HIS FOOD CHOICES RIGHT TAKE A WILE TO ANSWER THE CALL LIGHT

Linda

Concordia of the South Hills is very clean and accommodating, and my friend likes the food and the people. The staff-members are quick to respond when called, friendly, and helpful. Other than a very good physical therapy facility, they also have activities for the residents.

Peggy

Concordia of the South Hills was a very nice place. The person who gave me the tour was nice and knowledgeable. The dining area was like a big room with tables and chairs. My friend is there for rehab and therapy. She told me that she joins the happy hour.

TCR

Spent 3 weeks there. Found the nurses were not very knowledgeable and were not skilled at giving shots or inserting PICC lines. I still have black and blue marks on me from the shots.. They left medications on the bed tray and didn't make sure I took them. The only ID I had was my name on the door. I had no wrist band for anyone to identify me. When I asked about it I was told the band wasn't necessary. I was not told when I got there that you had to ask to see the doctor. If you didn't ask for him, you never got to see him and there was no one to check on my condition or able to answer questions. When I did see the doctor, he was not a very caring person that you would like a doctor to be. He always gave the impression that he didn't want to be bothered with my problems. Every day I had to ask for a wash cloth and towel to clean my incision . Once I was told to use the paper towels.. I also had to ask for ice water and several times was told the ice machine was broke. The social workers were not friendly at all. They also gave the impression that they didn't want to be bothered. I was told that when I was discharged, I would receive a list of medications and orders. They never did that and on the day when I left, I had to have a nurse give me a list of my medications because the social workers were both off that day. They did not do what they told me they would do. There are too many other complaints that I'm still trying to forget. It was not a good experience.

Bob865434

My mother-in-law was at Concordia for a night. Aesthetically, the place was very pleasing for a skilled nursing place. The rooms were nice and spacious and had nice wall colors that were very uplifting. The staff's ability to handle patients with kidney issues was lacking.

Feeling aweful

My mother was a healthy, clear thinking, mobile individual when she cracked her pelvis. She was sent from the emergency room to Concordia of the south hills. I thought we hit the jackpot when we arrived as it looks like a grand hotel. My mom was put on Oxycontin which took her appetite away and made her nauseous. She stopped eating. Instead of changing to another another pain med. they added nausea medication. But she began to get weak. There was no one there to monitor my mother as she declined. She became constipated with no resolution. She began to have fevers which when mentioned she was given Tylenol instead of an investigation as to why. This facility has a nursing staff, physicians assistant and a team of three doctors, yet in their care I was watching my mother's steady decline because of unresolved complications. One day I went into my mother's room and she was delirious. I notified the P.A. who just happened to be there that day and tests were ordered. We didn't get the results from the urin for four or five days. Every day we asked for help as my mother became sicker and sicker. No one came to us or her and said the results are back and she has a UTI, they went in handed her the antibiotic with no explanation and left the room. I give their nursing staff a big red F. Though my mother had been having fevers even after starting her on an antibiotic we asked them to take her temperature and it was 102. I tried calling the nurses station to have the doctor on call please call me, they said it doesn't work that way, I was passed on to the supervisor, she said I can pass on your question ( I didn't have a question, I needed help!!!) She said, I can't guarantee they will call. They say on their recorded message that they want their patients to thrive but my mother was declining every day, I was watching and crying out for help and she continually worsened. I got a hold of the doctor but no one arrived to help us. After being there almost a full three weeks feeling like by now she needs fluids, an I.v., she now is having back pain. We called the nurse and she came in and declared her lungs were clear. My mother was due to be released the next day! How could I take her home in this condition?! Out of shear desperation and exasperation I said, that's it! Call an ambulance and take us to the hospital. They found she not only had a UTI she had PNUEMONIA! Imagine her condition and it all happened at Concordia. The nurses at Concordia don't talk to you. They don't want you to call them, you get one word answers, they don't inform the family they don't even want you to approach the nurses station. My mother could have died from these complications. She was admitted to the hospital. If problems and complications arise at Concordia, unless the family sees it, the nursing staff is void, no one is there to track the daily decline of a patient. All they do is dispense medication. I would NEVER go back there. The physical therapy was great. The aids, even the cleaning staff, were wonderful but they can save you when complications arise. I was there every day, sometimes from morning to night. It takes time to realize that your loved one is in an emergency situation and the facility is not going to save her. Pity the individuals who have no family or someone to advocate for them.

Robert185405

Concordia of the South Hills was not communicative and not responsive to our requests. Out of the blue, they said that my mother was wandering and that was happening for 4 or 5 months, but nobody told us. They did not give us the opportunity to resolve it. It was just not a good place. I would be there for 4 or 5 hours, and nobody came to check on my mother.

Happy00

My mom had a wonderful stay at Concordia of the South Hills. All of the staff was remarkable, attentive and helpful. The atmosphere was very welcoming and friendly. As an added amenity, the food was delicious. I would highly recommend this facility for wonderful care for any of your loved ones.

Caregiver relative

We thought the facility and rooms were nice/clean at Concordia South Hills. We also felt the physical therapist was exceptional, but the occupational and speech therapist not so good. They were aloof and abrupt.. The facility was always short staffed. Never enough CNA's or nurses which led to inadequate care. The staff was also indifferent and never smiled. They did not address the residents by name or even attempt to talk to them in a personal manner. The staff paid more attention to their phones than the residents. One aid even wore earbuds during work! Not sure how she communicated with the residents with those in her ears.

*********

Concordia was a nightmare. My mom was in there for rehab. I live out of town and was only able to talk to her on the phone. I knew something wasn't right. My mom got a UTI while in there and it was undiagnosed. They kept telling me that was her new "baseline." She was confused and became weak and wasn't making any progress. They didn't take the time to do their professional job. Her aide couldn't get her brace/shoe on so she threw it on the chair.

Patrick20

I was visiting someone who was ill at Concordia of the South Hills. The place was very well managed and clean. The staff looked great. They showed me where the room was, and everything was fine. The rooms were very nice and clean. It seemed to be adequate for the patient.

pittguy

What an amazing facility! The staff was so helpful and caring. The residents spoke so highly of their caretakers. Their smiles said it all! It is so comforting knowing there is a caring facility available in the near future for my mom and dad.

Patricia31

Concordia of the South Hills was the only facility that can take her at that time. The days shift was wonderful but the night shift was terrible. The food was awful. The rehab was okay but they gave unrealistic expectations about her abilities to be independent. They told us that they are going to review her insurance every five days. Because she was non-weightbearing on one leg, they told us that they probably were going to cut her coverage so we lived in fear for that in a long time.

Caring Husband1

We like everything about Concordia Of The South Hills. We are impressed with their health care facility, the nursing home that's part of it. The staff is very nice. Their rooms are very nice. They do have activities there including happy hours. It is a good place to live.

secluded

In my experience, this was one of the nicest providers we had, though there is always some downfall to assisted living care. The staff was helpful enough, and generally was responsive to my grandmother's needs. They even packed up all of her things when she got sent back to the hospital and stored them in the back room so we could go and pick them up later. On the downside, they didn't always alert us when something happened - which was annoying because my mother is a registered nurse and would have been able to comprehend and in fact assist in the situation. The facility was also nice - the room was very homey, and it was also a single, which was very important to my grandmother. Unfortunately, my grandmother did not get to partake in many of the amenities as she was too sick, but I believe there were an ample amount of offerings, such as personal hairdresser and fun activities. I believe she would have enjoyed them if she were feeling better.