Oak Hill Village

James

Oak Hill Village felt like an old age home. The room was nice, but the amount of money that they wanted down was completely ridiculous to us (putting $95,000 down plus $1600 a month for a one-bedroom), when I've got a house at $1400 per month and that's five bedrooms. I have nothing against the people there, but as you drove up, there was a line of wheelchairs sitting outside. Even though my wife is currently in a wheelchair, I didn't like the way it came across to you. Everything was there, but there was something about it that didn't feel right. They told us, "We can bring it down from $21,000 to $16,000," but you have to put $95,000 down and after four years, you don't get any of it back. That was kind of a shocker. Their cleanliness and appearance would've been a 5. It was just the general feeling as you drove up to it. Also, we're going from a five-bedroom, three-story house to a one-bedroom apartment and it's gonna cost me more than what I've got now. The staff was excellent and for what they had available, they did very well. We need to downsize, but that was downsizing to an absolute minimum and still costing us more than what we have.

Douglas

Oak Hill Village was a clean facility. The room they showed me that's available right now was very nice. Some of the services were good. The people were very welcoming and the location was also nice. In general, I just had a really good feeling about the place. Liane was the one that gave me the tour along with an assistant, and she was very good at communicating the information and even provided a packet to me right away. They had an activity room at the front of the building and I was able to peek in there where they had music going on. I liked the fact that the building had a lot of glass so you could see the outdoor environment.

Allen

Oak Hill Village was nice and clean. We only saw a more expensive apartment (at the time, we weren't sure if there was a cheaper one available), and it was roomy. The people were very friendly, very helpful, and answered any questions we needed. We walked by a salon, which thrilled my mother. They showed us the activity room and explained they had people that would come in from time to time, like musicians, to entertain the residents.

Provider Response

Beverly

Frey Village was great. I had a very good tour and the two women, who were my tour guides, were wonderful. They took care of all my questions. So, everything was great. They have apartments, so if I would ever want to possibly move, I could do that. I was shown the skilled nursing rooms, the family areas where they have their meals, their recreation, and their chapel. The shared rooms looked nice. They only have a few private rooms, but it looked like everyone seemed to be happy and that they had enough space. They had courtyards, too.

Reviewer#as0422

I chose Oak Hill Village because the price is lower than others that I've looked at. I like the apartment very much and I like the activities. Like every other place, because of COVID restrictions, they had to cancel activities sometimes and things like that. But it wasn't their fault it's something they had to do. There's nothing the staff won't do for you, they're kind and helpful. I prepare my own meals. There's a dining room where you can order meals or you can go there to eat. I was there once and it was excellent. We have a schedule that's printed out for the month of activities that are going to occur. Yesterday we played bingo, they have people come in and perform, and they also had two men who sing country Western music, so they make an attempt every day. I live in independent living called The Tower, and the people who need health care are in 1 storey building surrounding this tower. My apartment is 1040 square feet, that's a pretty good-sized apartment. I checked out a lot of different places before moving here, they were three times as much per month as this place. So I would say the value is very good.

Crystal

Oak Hill Village is nice, I like the kitchen and I like the terrace. They have an exercise room, but it's not fully done yet. The staff was nice and they have both independent and assisted living. The laundry room had only one washer and dryer for 10 people, each floor had one. They have a gym which is ok and they have a dining room, it's nice. The location was ok, but it just wasn't for me.

jerry711

the nurses need a lesson on giving meds out. most of the aides where great but some of the agency ones where terrible. i had to wait on average 15-20 minutes to get a call bell answered. it seemed after 3pm every thing went down hill, they need a new call bell system that shows it the room that it was used. house keeping was done on a daily basis. the food was good and they had a good choice if you wanted something different

Lorealblonde

My Dad was a resident in Frey Village Nursing Home for 1 1/2 yrs before he passed away in Feb. 2020. During his stay, the rooms were in the process of being renovated and turned out very nice. The facility was always clean and never smelled like a typical nursing home. The staff was phenomenal - nurses and aides alike. They took time to talk to the residents while they were providing care and always kept family members in the loop. The nursing staff was incredible - there aren't enough words to tell them how much their compassion and skill were appreciated. As busy as they always were, they always did their very best to care for their residents. My Dad had dementia, yet was included in the music events, crafts, and anything else they offered - and he enjoyed it all even though he couldn't always participate fully. Frey Village was excellent in every aspect.

Suzanne

My brother is here. It is a little bit more down to earth. It is not as fancy as the other one, it is more like Pennsylvania home cooking with stews and soups; they're all good but not as formal. Maybe they have activities, but not as often as the other one I visited before. They do bingo, and they go to a craft department, and make a craft thing. They have grounds you can walk around, and sit outside in the summertime. They have nice yards, and areas to do whatever like sit out.

Dbear55

Aides couldn't care less whether they actually check on patients. Saw them take a woman in a wheelchair and whip her around so fast her head snapped back. My mother had the absolute worst care. Was left by the window wearing only a diaper and a tshirt. My sister came in once and found feces smeared up her back. She came back from the dining room one night with food all over her shirt, they left her like that. If you complain, it's retaliation or Julie threatens to have you kicked out. She threatened to kick out a veteran, if he didn't just go along with her "rules". He was on military disability, if they kicked him out there was no where for him to go for rehab. Dr in charge couldn't be bothered to listen to me. My mother had severe arthritis. He took her off all her pain meds, then they wondered why she wouldn't cooperate with the physical rehab. She was in so much pain, and they kicked her out for "not participating". If you love your family member or friend at all. Go elsewhere. From what I've seen these Diakon facilities have extremely poor ratings.

Sharon746678

We are on the waiting list at this community. I was able to see their apartments, and they all looked very nice. Their dining area looked like cafeteria-style. I shook hands with one of the staff members at their dementia unit, and she was very nice. The whole place was nice.

didy

This used to be one of the best facilities in the area. Now it is too top heavy. There are plenty of administrative personnel but not enough nurses and aides to meet the resident's needs. Residents have to wait for a half hour or more to get their call bells answered.