Berks Heim

Alex

I had to have my mother go to the Berks Heim because she needed 24/7 care. I'm very happy with what they're doing for her. They're taking care of her. They're involving her in activities. It's a nursing home, but it's a nice environment. The people are fantastic. I realize that they're understaffed like any place, but they're taking good care of my mother. They're very helpful as far as getting financial aid and all that. She'll be a permanent resident. It's been a month since she's been there. Her room is very adequate for her needs. The staff is very good. I'm very happy with them.

lotuslb

Not supportive, not professional, not compassionate, not a wise option for loved ones. Highly regret my grandmother’s final two years were entrusted here. I prefer giving positive feedback, but people deserve the truth. The place is kept fairly clean, & there are a few excellent staff members, but the majority are disgruntled & rude. Due to Covid, communication was key when we couldn’t tour or visit, but communication was the worst factor & never improved-only got brief phone check-ins about every other month. We never knew what to expect or what was truly happening until we could finally visit. The Case manager left, & we had to call months later to even find out the name of the new one. Not even an email intro. Every business made hard changes over the past couple years, deals with staffing issues, etc., but when a so-called care facility completely lacks care, that’s unacceptable. I offer plenty of grace for the staff’s challenges, but being disrespectful & dismissive for the few simple questions we asked to try & help…not justified. My other grandmother was in a Chester County nursing home this past year as well, & the situation was night & day, so it is a matter of expectation from top down. They were consistently compassionate, considerate, respectful & supportive of the patients & went above & beyond to make families feel secure. They even sent a rep to my grandmother’s funeral to offer personal condolences. That is class. No excuses; just standards in line with care. At Berks Heim, staff complained & swore in hallways, even in my grandmother’s room, lied about how much she ate, checked off forms that she received treatments when they left her unattended & thus not being treated…The were truly loving nurses, were only seen sporadically. The final blow was they never attempted to call when grandmother’s vitals deteriorated to the end stage. We were in multiple times weekly, but if we hadn’t asked for hospice & had them call to say it was urgent, who knows how long staff at BH would have gone before even knowing she passed. We were never given a chance to be with her because of their laxness. She passed alone in the middle of the day & the head nurse told hospice they were “not aware of her status”. Please keep looking & seek care that your loved ones & you deserve.

Suzanne

Berks Heim is not far from here. I'm about 15 to 20 minutes away and it has the best rating, 5 stars, out of all the other ones that I looked at. My husband is in the rehab section and he has a beautiful room. It's big, spacious, and holds a lot of furniture. The food isn't more to my liking though, but the place is just very clean and very well supervised. I've seen many nursing homes, and if you need that type of help, I would say Berks Heim is one of the places you should go. The staff has been very efficient. I had a meeting the second day that he was in there already, and that was with all those three rehab people for him, as well as the dietician, the social worker, and the financial manager. The building is also gorgeous and eye-appealing. Outside his window, there's a nice little garden outback. It's like a gazebo with benches to sit on. It's beautiful. I haven't met too many staff there. The nurses are on duty when I go in, and you can only go in for half an hour. I go over dinnertime, so everybody's usually busy at that time helping residents and what have you. For me, all these facilities are overpriced and Berks Heim is on par with all the other ones in Berks County. So, they're not off as far as the daily rate, which you're paying $415 a day plus extras. Nobody likes to pay that kind of money, but if you have to, I'd say the place is worth much more than some of the other facilities around here.

Anne

I went to visit somebody at Berks Heim. The staff there is reputed to be the best in the county. They've been there a long time and they don't get a lot of turnovers; so the staff is outstanding. The place is very institutional. The grounds are very pretty, but it looks institutional and looks like a hospital. The rooms are like hospital rooms. They have a TV for people, they have arts and crafts, and they have the same thing that most places have.

Lisa

My mother is on a waiting list for Berks Heim Nursing Home. I had a good experience, everybody was helpful, and right now I give them an A+. The rooms were very satisfactory. It was pretty clean, and a lot cleaner than other nursing homes. It's one of the best in the area.

rsandman

My aunt stayed at the nursing home for a number of years. The staff are exceptional and she was always taken care of. I volunteer at this home for over 30 years and have found it very clean. Compared to other nursing homes in the area its it ranks number one in my book.