Grace Manor at North Park

GS

GS In my eyes you can find a fancy high end place but it is what happens inside those walls. Inside Grace Manor I have found a staff that is caring and kind also who have become family. My mom is in dementia care and she is treated wonderfully. The staff is hard working and are consistent with their care. We couldn’t be happier and we appreciate the way they include dementia patients in activities. Thank you so much for everything!

Provider Response

Jessica

My father has moved into Grace Manor at North Park. He's in the highest level of care. They have two levels there and he's in the higher one. It's been wonderful. The people are very kind and extremely helpful. They are very open to what my concerns are and what my preferences are for my dad. They have gone above and beyond to make sure that his transition has been as smooth as possible. He just moved rooms, so I haven't seen his new room. His original room was a shared space, and it was large. He had a roommate, but they each have their own walk-in closet, a shared bathroom, their own armchair, bedside table, drawers, and twin bed. I have not tried the food, but I have been there during mealtime and it smelled extremely good. The dining area was nice. They have smaller community tables for the residents to sit at and there is always the option for family members to enjoy the meals together. They have a drink station and a cereal station set out at all times, so you can also get snacks either for yourself or for your family members, which is nice, too. We chose it because the director who gave us the tour seemed to be very down-to-earth and personable as well as cost. It was one of the more affordable places. The staff was very attentive and friendly. He was living in another facility and several of the staff members were also hired at Grace Manor. That was another reason for us because it wasn't a huge transition since there would be some familiar faces there for Dad also. It's an older facility, but they were kind of constantly cleaning while I was there and talking about different upgrades they were doing with replacing flooring, etc. I was happy with that. They're very accommodating. He's on a pureed diet, and they had no problem doing that for him.

Provider Response

MR

My mom is a resident of Grace Manor at North Park. They are very family oriented. We think it's a gorgeous location with a beautiful front porch area that the residents just love. The staff is very kind and compassionate. They do not have security, which I think is disappointing, as far as needing to have a code to get in or anything. People just pretty much come and go. Their residents have been complaining about the food, but the facility has been trying to prepare menus that are more inviting for the residents. It's slightly improving. I have tried the food; I can understand their concern as far as taste and nutritional balance. It is just a mile from a major hospital, and it is also located across the road from a vocational school. They include the residents with activities with some of the students, as far as getting their hair done and manicures. They'll prepare meals for them that they go over there. It's nice, just another way for them to socialize. We're satisfied with the value for the money. They have a wonderful activities director. One thing that she enjoys is, on Saturdays, they do have a nondenominational church service. They'll have barbecues outdoors, play a lot of bingo, do some crafts, and bring in music and entertainment.

Herb

My grandmother is in Grace Manor at North Park. The rooms are very nice. She's in her own private room. The staff is very nice, very friendly and very helpful. She's very happy with the food there. They have all kinds of activities. They've had bingo, different parties for different occasions, and stuff like that. She's in the memory care unit.

Provider Response

Bernie

I did a tour of Grace Manor at North Park. One of the issues is I live out of state, so my brother is the one who would be close, so it's close for him to visit. It's also close to Passavant Hospital, which is pretty good. I liked it because it's a small facility. It's not as new as some of the other ones, but the prices are pretty reasonable. They have a pretty good memory care unit and it's clean. They're painting the walls and redoing carpets. They're trying to keep it updated. So that's sort of nice. Sharon, she's the assistant executive director, she was the one I talked to. She did a great job on the tour, and she showed me around the whole place. It was early in the morning, 10 o'clock, so we looked around. It was pretty nice. She did a good job explaining everything. I have a spreadsheet of different things that I have questions on, so she answered all my questions. The prices are reasonable, and they explain a few things that I didn't think about. It's good that they tend to want to keep their people out of the rooms and doing activities, which is good for them, especially. It's clean, they got new carpets, and they're painting the wall. In the memory care unit, they try to keep the people active and engaged, so it keeps them alert. So, they get into a lot of activities, which is good. I noticed some of the nurses were trying to make people that were not using their walkers, they make sure they get to use their walkers and stuff, to remind them. So that's good, they're taking care of the people. I have their brochure; I know the cost and I have room layouts. They have a beauty salon, weekly housekeeping, and meals with friends. They assist in hygiene, have physical therapy, and have 24 hour trained support nurses and health physicians on call. They also have trips sometimes for people, without the patients that have memory issues. The people that are not as well as poorly off, may have trips and stuff.

Provider Response

Debbie

Grace Manor at North Park was not what I expected it to be. It was the most expensive place that was the least appealing to me, judging by the appearance of the place itself and the residents. The person who toured me through the place was Tori, she was very nice and very friendly. She was pleased with the place, she's new, and she said it's much better than where she had previously worked. And they are in the process of remodeling rooms. But the rooms that they're still using, that they showed us for my mom, were like the carpets were dirty. They were just old and kind of rundown. The long hallways need to be painted, so it's in the process of being redone. It wasn't very nice, in my opinion, but it's in that process of being changed over. We were there right before dinner and they had residents in the dining rooms waiting for dinner. They have a theater room for them, there was one common room that they had, and upstairs on the memory unit, there was a smaller room. There wasn't a whole lot outside of their own living space. There were a couple of little spaces, but nothing other than their own living space. There was a long porch on the outside with furniture. We saw a couple of workers. In fact, in one of the rooms that she showed me, there was a girl inside the room with the door closed that was supposed to be cleaning.

Provider Response