Village Health Care

I needed care

My pain management was ignored for 36 hours. When I didn’t get a scheduled pain med dose I learned from RN staff that they couldn’t give me my pain meds. Meds that had been prescribed by on site MD and PA. Was told MD or PA would come to my room and talk to me about it. They never came. While at the facility, explained my insurance coverage to office staff on 3 separate occasions. Showed one person the Medicare webpage FAQ that detailed how to process my charges. Since discharge, have talked w...

Ellen Greenlaw

If I could give a negative rating I would. -3 Chaotic atmosphere. Nobody seems to know what is happening or what should be happening. Most of the CNA staff try very hard to care for us well. However, the upper staff do a very poor job of supporting the CNAs. Example, not enough medical supplies like diapers or disposable chucks. CNA staff has to use wash cloths instead of wet wipes. The only institution I have been in to use cloth wipes and then expect to launder them adequately. Food ...

jgk

NEGLECT! NEGLECT! NEGLECT! As of this date my mom has been there FOUR DAYS! We can’t go see her due to Covid but I’m sure if Family members were able to visit it would be a little different. They keep her room pitch dark. Only opening the curtains if I call. She has low vision, they finally turned the tv on for her but turned the sound off. (She’s in a room by herself so it’s not like it would bother another patient). She’s sounding worse by the hour and we can’t get her out. She doesn’t know ...

Powell valley

My mother's clothes keep disappearing. On her closet that says daughter does laundry. That seems to be clear. I am missing several items. Who took them and where are they I want them returned. She is not incontinent she needs to go to the bathroom when she touches the pad not 15 minutes later.

A Hospital Social Worker

This is a small skilled nursing facility for about 50 residents, with no specific memory care. Parking is very tough here"”especially if there's a staff meeting. Village HealthCare is clean, although not immaculate. Rather than offering a homelike atmosphere, it feels like a hospital, with a centrally located nurses' station and cold common areas. It also feels a little chaotic inside. There is an RN on staff"”and several CNAs and LPNs. It seems as if the staff is flurrying around, addressing ...