Green Valley Rehabilitation Health Center

hanidani2

STAY AWAY!!!!!!!!!!!!!!! I chose this facility in which to receive rehabilitation following an orthopedic surgery in 2017. This is a terrible place from top to bottom. Starting with the very worst incident, when I discharged myself, the facility sent another patient's medication home with me. Had a caregiver in my home not noticed, there could have been dire, perhaps fatal, results. The "med aides" were individuals who passed out medication were, for the most part, incompetent. When I asked one what pills she was giving me, she pointed to her own stomach. The pills were for another part of my anatomy and were never identified. Another "aide" starting crying when I asked her the same question. There was no discernible treatment plan, no notes on the instruction board above my bed, standard rehab protocols were not followed, and never once in eight days were my sheets changed. The CNA staff appeared to be trained in delivering food trays, and toileting with not many skills in between. The food itself was inedible and I survived on cottage cheese, yogurt, and bananas for eight days Don't pay attention to their high scores, they do not represent the reality of the situation..

bohunkss

The social worker suggested our mother go to Green Valley for rehab for a broken pelvis – this is the start of the problem. She was supposed to be picked up at 4:00 pm Thursday, June 1. The driver was over an hour late, when we got to Green Valley, they did not have a room for her and did not seem to know she was coming – one of the workers said “that happens”. This is when we should have run from Green Valley. They finally got a room and checked her in. Should not be surprising, but the children work, so came after work. Mom was in quite a bit of pain, and the worker said she did not ask for pain meds – for crying out loud, she is not very vocal with her dementia, and a real skilled nurse would have been able to determine her level of pain despite dementia. When her daughter talked to the nurse, she though it was Lois’ shoulder that was the problem – if she would have taken the time to read her chart, she would have seen that mom was there for a fractured pelvis! Then come to find out she did not eat lunch, and they said if she doesn’t eat they would just wheel her out to the dining room. If she cannot feed herself in the room, how in the heck is she supposed to feed herself in the dining room? If Green Valley is not capable of providing skilled nursing to a patient with dementia and broken pelvis, then someone needs to let peace the State of Oregon and family of patients looking at Green Valley for help in their time of need. So either mom’s inept care is an outlier, or it is a trend. We were told Green Valley was the jewel of the Avalon system. If this is the jewel, I wonder how bad the care is at the other Avalon facilities.

fantasia86

Food was mediocre and they only keep sugar free items in community refrigerator, when they should have regular food for those who are not diabetic and do not want to ingest the poisonous sugar free sweeteners. Calls lights are not answer on a timely basis - could have more staff on each shift and especially during meals when residents still need toileting. Even though they have a call light system, they come in and turn off your call light and tell you that they are in the middle of something and will come back and a lot of times do not come back and the call light system logs it as being answered in a timely manner. They should not be able to turn off those call lights until they actually help the resident with whatever reason they initially called for. Have a hard time with staff not listening to family concerns. Sends residents home with UTI's.

Ruth118796150

Green Valley looked very clean, and their director of nursing seemed very much on top of things. The rooms were large, clean, and the facility was fairly new. I liked what the director had to say with the information she gave me; it sounded good. I also liked the setup of the rooms. They were large, clean, and very handicapped accessible for wheelchair use. They also had lifts for getting in, and out of the bed in the rooms.

Yul's Mother

I was a patient at Green Valley following my release from a hospital's Intensive Care Unit,. When I was admitted, I was unable to stand, walk or even speak coherently. Within 24 hours, I was up with assistance and beginning to feel stronger and more confident. The physical and occupational staff are outstanding - and effective. I had a single room with a lovely view of the landscape. Nursing staff were generally attentive, and some staff were excellent. The Center has a system to ensure a timely staff responses to patient calls and it seems to work. Fresh fruit and cereal are available 24 hours. Three meals are served with choices for each meal on a weekly menu. I did not present as a willing, optimistic patient. The hospitalist had informed me that I am terminally ill and hospitals are for people who are expected to recover. She relegated me to a place where I could expect to die. Green Valley's administrative dealt with the complexity of this very emotional issue admirably.

Linda104284050

I would say that compared to all the other ones, Green Valley has the nicest feel about it. So I mean if I had to give somebody a five, I would probably give them a five and everybody else a four just to give them something better. Everybody was great, but I want them to be a little better in terms of being aesthetically pleasing.

ktyknits

The Physical Therapy team at this facility is excellent!