The Renaissance of Stillwater

Anonymous

The urine smell is awful most of the time. When I came to visit it wasn't. Everyone said the food is excellent. I didn't try it first. It's not as good as my worst school cafeteria. Instant mashed potatoes, cold oatmeal, not enough dishes or coffee pots for all tables, cheap brand everything, I was there for months and didn't enjoy very many of the meals. Housekeeping is supposed to come once a week. They haven't been here for 4 weeks. Management is the biggest problem. Short staffed due to workers quitting e ery week. Have had a few fill ins from "the agency?? Staff has been very rude and threatening. Not all.staff. there are some employees that are great but not enough. Very understaffed. Call button is not effective because of this. I didn't have to use mine much but when I did I had to wait over a hour if they came at all. Activities aren't planned ahead of time and not very many. Not much assistance here that's for sure. There was a menu and schedule for the week when I came to look. Haven't seen one since. I will say she made it look and sound a whole lot better than it is. Just please keep a check on your loved one if you put them here. Should it be ok to be in a wheelchair, in depends and have to wait over a week for someone to assist with shower because again. ... ...short staffed and poorly managed. You can't fish in the beautifully described fishing ponds. It's grown up and supposed to have coy fish.

Karen

The Renaissance of Stillwater seemed comfortable and home-like. Once I got to the memory care unit, there was a smell that I didn't really care for. All of the residents were up in the front room when you entered the building. They were giving them flu shots. They were all sitting and waiting right there. The memory care apartments were really nice. The lady that got me on the tour was just really helpful and answered all of my questions too. They said that they usually take the residents out to the lake and the ponds to feed the ducks. If they couldn't get them out anywhere else because of COVID, they would at least take them out in the bus for snow cones and stuff like that. It is nice that at least they're getting them out of the facility. I was told that we could visit and come and get my mom and take her out for lunch, Christmas at our home, or anything like that. I liked all of that. I saw the assisted living area, and it was nice.

L.C.

We have chosen The Renaissance of Stillwater for my mom. I was very happy with it. The Renaissance of Stillwater happened to be the first of the three tours, and I liked it so much that I didn't even want to look at the other ones. I was very satisfied with it. The bonus is that it is just a little over a mile from where I live now, and that makes it easier. I looked at a room, and I liked it so much. It just seemed to be perfect, and it's super clean. I was impressed with the backdoor where my mom can step out and see the outdoors as a patio. The dining room looked splendid, it's like a fancy restaurant. The convenience, the walk-in shower with this ceramic bench in it, the pull strings by the toilet, and then the little microwave and the refrigerator in the kitchen area, so it looks so nice. The closet is huge, and it is perfect. I'm very, very impressed. The director is fantastic and the staff is nice too. Everything is just right. They have a pond in front. My mom grew up on a farm. The scenario is perfect for her. I met five of the staff members. The director introduced me to five of them, and I thought that was very nice, too. They were very nice and very cordial, and so I feel complete confident that it's the right place. Her room is spotless, her living area is spotless. My mom hasn't moved in yet even though it is her room now. Once I saw this, it was perfect for her, and I knew she would like it, and so I stuck with it.

Provider Response

ReviewerRD11192020x

My mom is now at The Renaissance of Stillwater. It's the most affordable to us. The staff seems to be cheerful, friendly, and accommodating. The food is adequate. We're able to see the facility because of the move-in allowance time. Other than that, it's under quarantine and it's restricted access. The facility looks very nice. We're not really into the activities as of yet. When my mom moved in, she was placed in quarantine to make sure she didn't have the virus moving in. She has been confined to her living space. They put out a newsletter that said on this day they'll play bingo, on this date they have board games, and on this day they have an exercise program. There are some activities for her to participate in. My mom's room is nice. It appeared to have new carpeting when she moved in. The blinds were broken and it didn't have TV access initially, but those items have been taken care of. It has a nice walk-in closet for her clothes. We had an issue with the bathroom floors being a little sleek, but that's been taken care of as well. The staff have been very accommodating. However, the price is extremely high.

Anonymous

The Renaissance of Stillwater is awful. They're understaffed, but the staff members do the best they can. Sometimes, the call buttons don't work. If you do push the call button, you might have an hour or two response time until they come by. They need to improve on housekeeping too. I would never recommend anyone put a family member in this place. My father took a fall Friday night, but I was not contacted and told that he had fallen. He should be dead by the end of the week due to the fall.

Provider Response

Natalie

The Renaissance was the facility we liked the best. It was very clean and they were very pleasant. The place was very well laid out, they gave us options for where we can be located in terms of the rooms. The staff was very friendly and helpful. Everything looked very nice, and it's very accessible.