Epworth Villa Health Services

Bedless

Staff nice The equipment is old and broken down. My bed is too painful to rest in after surgery so I had to move to a chair over 15 hours ago. No word on when I can have a bed. I have been waiting on a med all night and all day.

Daisie

My husband was in Epworth Villa Health Services. When he was there, they were very caring for him. They made sure they kept me informed. They provided excellent help for him and the physical therapy that he needed and they were always informed every time I called out there and asked a question. If they couldn't answer it, they would find someone that could and they'd call me back. It was just good all-around care that he got. He did get up and he did do physical therapy. The place was very clean and there was no smell or anything. It was just a very good experience. They've got very good food. He loved waffles for breakfast and I asked them if I could bring waffles out there so that he could have waffles in the morning and they said yes. They didn't have to do that, but they did, and they were very caring about how the patients were taken care of. I couldn't ask for any better place. When he was released from the hospital, that's where I recommended that I wanted him to go, but because of COVID, they wouldn't take him. The patient's room was always clean. There was always water provided for him or anything else that he needed. You didn't have to ask for it. It was there for him.

Need to Speak

My sister-in-law placed her mother at Epworth. I placed mine at 2 other spots over several years so I had a comparison. Epworth was sadly lacking in their care. The mother just passed away but I am so glad I didn’t place MY mother there. There was constant turn over in the staff. Staff would not call back, they would not answer the phone. My sister in law would let it ring 25 times and no answer. She’d bring up problems to those in charge, and no change. When her mother passed, no one showed any compassion. I promise you that my mother’s care was far superior. Every thing I reported about was the opposite at both her places of care at one third the expense. Embarrassing that this place survives. (I guess they are good with the independents and some assisted care people). Horrible with others.

Victor

My wife will be moving into Epworth Villa Health Services. It's very high quality, and it's the best in the area. The staff has been very helpful, and the meals are extremely good. They have dining areas in each patient area, and they have high-level restaurants within the facility. The residents in the nursing home have to pay to go to one of those higher level restaurants, but the assisted living residents do not. They have many activities. They have a swimming pool, a gym, and a theater. It's an extremely good facility, and it's very clean.

Linda

I have friends that have had husbands and wives in Epworth Villa and we have a friend there that has been very satisfied. I've only been in their skilled nursing facility. The residents seemed to be well cared for and seemed to be happy. It was much brighter and newer than other places I've seen and had a much lighter feeling. My friend that's in the skilled nursing has been very happy there and my friend's husband in the nursing facility there was very pleased with the service that they got as well. The front was very well landscaped. A group of friends took a tour and they were very impressed with the food. The staff seemed to be very attentive and caring when they brought the residents to our performances. I haven't toured the rooms, but the facility and the dining area looked very neat and very clean.

kjntennessee

My mother was a patient at the skilled Nursing center for almost 4 weeks. She received excellent care. The facility was beautifully decorated and made her feel like home. The food was amazing. The safety and security was top of the line. The nursing staff were wonderful as were the nursing assistants. They staff always had time to talk with us. I would give them 5 stars.