Rainbow Health Care Community

Disapointed Resident

The Rooms are a fairly nice size. not really big enough for a chair for guests but the lobby and dining room have plenty of space but not very private for a visit. The dining experience isn't the greatest at all they say they can meet your dietary needs but they don't. At least they couldn't meet mine. for myself rather I ate in my room or in the dining room the temperature of the food was way off, not very warm. Very cold if eating in your room sometime icebox cold. a few of the kitchen staff were very rude to me and that just didn't make the relationship very good. the staff on the floor where I resided well day shift were great they worked together as a team. Having come from a different facility that was a rare thing there. At Rainbow the day shift worked well together helping residents and each other. second and third shifts went through several people during my stay. when they would get a good person in there it seemed that person was set up for failure. I am happy to say she hung in there and didn't let it break her. The weekend crew while I was there started out a great team until it was broken up, when another floor was short then the greatness of the team was split. By the time I was leaving they finally got good guys working the first shift. only problem I saw was that it was 2 men and some women just weren't having a shower done by a man. myself included. by the time was leaving they did get a female to help with showers. the office staff left a lot to be desired. for me there didn't seem to be much support when I was having difficulty with things inhouse. I was very disappointed with things I was told. I did get great restorative care. That woman was AWESOME! there will never be another her. she helped reach my goal in less than a month. when I was done with that part of my journey she didn't just walk away she continued to keep in in check with y activity reminding me we didn't want to backwards forward was the way to go. i all if I had to do it over again it would be the restorative care part. not sure I would want to relive the rest. exercise group started out great then it became not so fun being pushed to do stuff that was difficult isnt a good thing just cant push through. I hated going and slowly stopped going. my hope with this review is that you really take care in making this choice ask a lot of questions knowing that they will not tell you the whole truth. I felt they just wanted people atmitted. I know for a fact they were using my journey as an accomplisment they helped with. When all they really helped with was the restoriative care. when I wanted the number for corprate I was given the runarouond and never recieved it. I know its supposed to be posted but I never found it.

Shirley

I had to put my husband at Rainbow Health Care Community for a short while for rehabilitation. First of all, I liked that it was a smaller facility. It wasn't a huge, huge place. The staff was very accommodating and very pleasant to deal with. They would listen to our concerns and seemed to treat him caringly. They made him feel like he was a human being. If I had a problem, I could find out quite quickly and get an answer to my problems. The eating facility there did a good job. They provided activities for their patients to do in the main hall, which I liked. They had an area where you could take them outside if the weather was good. I had close proximity parking, which was very important to me. It was nice to be able to park close to the entrance so I could easily go in and out. It was kind of an older-looking building and it wasn't the most beautiful looking place, but they kept it clean and I didn't notice a lot of smells or anything like that. They treated their patients very humanely.

Mini1

My grandmother was a resident at this facility. Outside appearance was well maintained however the inside was not quite what I expected. As with most nursing home facilities there was a very pungent odor of urine. The facility was kept clean and neat. As for staffing, there always seemed to be a shortage of both licensed nurses and aides. When visiting, I would spend several hours with my grandmother. During this time you were compelled to watch the occurances in the facility. I took note that there seemed to be no more than 2 nurse aides per shift. Working in the medical field myself it wasn't difficult to distinguish who held what positions. I found it very distressing that there were only 2 nurse aides per shift to carry out the duties of changing linens for 50+ patients, get them dressed and ready for breakfast, lunch, or dinner and then get them ready for afternoon activities or bed. Needless to say, my grandmother did not get the care that I felt she deserved. Therefore, I made several visits each week to ensure that she was being looked after properly. While visiting the facility I also observed that emergency call lights were answered either very slowly or not at all. I would also like to include that there is a very distinct difference in patient rooms and care between self pay patients and medicare patients. I feel that every patient should be given the same care regardless of their situation. There were several instances where I arrived to find my grandmother soiled and obviously had been left that way for some time. There were also issues with keeping track of her personal propery. For instance, we were constantly bringing her socks and house robes and none could ever be found when visiting.